Seagate ST9600104SS, ST9600204SS Seagate Technology support services, Internet, Presales Support

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11.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Savvio 10K.4 SAS Product Manual, Rev. A

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Contents Standard Models Self-Encrypting Drive Models ST9600204SSST9600104SS ST9450404SSST9450304SSRev. a 12/15/09 Initial release Revision historyContents Installation Defect and error managementAbout self-encrypting drives Interface requirementsSeagate Technology support services Savvio 10K.4 SAS Product Manual, Rev. a List of Figures Page Scope Standards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance for the European Union Electromagnetic complianceAustralian C-Tick Korean KCCEuropean Union Restriction of Hazardous Substances RoHS Reference documentsGeneral description Media description Standard featuresReliability PerformanceFormatted capacities Programmable drive capacityFactory-installed options Internal drive characteristics Performance characteristicsSeek performance characteristics Access timeStart/stop time General performance characteristicsCache operation Prefetch/multi-segmented cache controlCaching write data Prefetch operation Error rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenance4 S.M.A.R.T Maximum processing delay Fully-enabled delayControlling S.M.A.R.T Performance impactPredictive failures Temperature Log Page 0Dh Parameter Code DescriptionThermal monitor Drive Self Test DST State of the drive prior to testingDST failure definition ImplementationShort test Function Code 001b Short and extended testsExtended test Function Code 010b Log page entriesShipping Product warrantyProduct repair and return information PowerChoiceTM power management Physical/electrical specificationsPowerChoice modes DC power requirements AC power requirementsSavvio 10K.4 SAS Product Manual, Rev. a Page Page Power sequencing General DC power requirement notesConducted noise immunity Current profiles for 600GB models Current profilesCurrent profiles for 450GB models GB models in 3Gb operation Power dissipation600GB models in 6Gb operation 450GB models in 3Gb operation Environmental limits Temperature a. Operating450GB models in 6Gb operation Effective altitude sea level a. Operating Relative humidityShock and vibration Shock Recommended mounting Vibration a. Operating-normal Air cleanlinessCorrosive environment Acoustics Mounting configuration dimensions Mechanical specificationsAdmin SP Controlled accessAbout self-encrypting drives Data encryptionRandom number generator RNG Default passwordDrive locking Data bandsPower requirements Authenticated firmware downloadSupported commands Cryptographic eraseDrive internal defects/errors Defect and error managementDrive error recovery procedures SAS system errors Media Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Drive orientation InstallationAir flow CoolingGrounding Drive mountingInterface requirements SAS featuresDual port support Supported commands Scsi commands supportedSupported commands Supported commands Supported commands Inquiry data Mode Sense dataSavvio inquiry data Page Mode Pages Mode Sense data for ST9600204SS and ST9600104SS drivesMode Sense values for ST9450404SS and ST9450304SS drives Miscellaneous features Miscellaneous operating features and conditionsMiscellaneous status SAS physical interface Datum B Section C C Section a a Connector requirements Physical characteristics Electrical description Pin descriptionsPower Signal characteristicsSAS transmitters and receivers Ready LED OutLED drive signal SAS-2 Specification complianceDifferential signals General interface characteristicsInternet Seagate Technology support servicesPresales Support Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dialFAX Numerics IndexKCC Msid Mtbf See also cooling Page Savvio 10K.4 SAS Product Manual, Rev. a Page Seagate Technology LLC

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