Seagate ST9450304SS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dialFAX
USA, Canada,	1-800-475-01435	+1-905-474-21621-800-475-0158
and Mexico		+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

66	Savvio 10K.4 SAS Product Manual, Rev. A

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Contents ST9600204SSST9600104SS ST9450404SSST9450304SS Standard Models Self-Encrypting Drive ModelsRevision history Rev. a 12/15/09 Initial releaseContents About self-encrypting drives Defect and error managementInstallation Interface requirementsSeagate Technology support services Savvio 10K.4 SAS Product Manual, Rev. a List of Figures Page Scope Electromagnetic compatibility Applicable standards and reference documentationStandards Electromagnetic susceptibilityAustralian C-Tick Electromagnetic complianceElectromagnetic compliance for the European Union Korean KCCReference documents European Union Restriction of Hazardous Substances RoHSGeneral description Standard features Media descriptionFormatted capacities PerformanceReliability Programmable drive capacityFactory-installed options Seek performance characteristics Performance characteristicsInternal drive characteristics Access timeGeneral performance characteristics Start/stop timeCaching write data Prefetch/multi-segmented cache controlCache operation Prefetch operation Recoverable Errors Reliability specificationsError rates Unrecoverable ErrorsInterface errors Reliability and serviceSeek errors Preventive maintenanceControlling S.M.A.R.T Maximum processing delay Fully-enabled delay4 S.M.A.R.T Performance impactThermal monitor Temperature Log Page 0Dh Parameter Code DescriptionPredictive failures DST failure definition State of the drive prior to testingDrive Self Test DST ImplementationExtended test Function Code 010b Short and extended testsShort test Function Code 001b Log page entriesProduct repair and return information Product warrantyShipping PowerChoice modes Physical/electrical specificationsPowerChoiceTM power management AC power requirements DC power requirementsSavvio 10K.4 SAS Product Manual, Rev. a Page Page Conducted noise immunity General DC power requirement notesPower sequencing Current profiles Current profiles for 600GB modelsCurrent profiles for 450GB models Power dissipation GB models in 3Gb operation600GB models in 6Gb operation 450GB models in 3Gb operation 450GB models in 6Gb operation Temperature a. OperatingEnvironmental limits Shock and vibration Relative humidityEffective altitude sea level a. Operating Shock Recommended mounting Corrosive environment Air cleanlinessVibration a. Operating-normal Acoustics Mechanical specifications Mounting configuration dimensionsAbout self-encrypting drives Controlled accessAdmin SP Data encryptionDrive locking Default passwordRandom number generator RNG Data bandsSupported commands Authenticated firmware downloadPower requirements Cryptographic eraseDrive error recovery procedures Defect and error managementDrive internal defects/errors SAS system errors Deferred Auto-Reallocation Background Media ScanMedia Pre-Scan Idle Read After Write Installation Drive orientationCooling Air flowDrive mounting GroundingSAS features Interface requirementsDual port support Scsi commands supported Supported commandsSupported commands Supported commands Supported commands Savvio inquiry data Mode Sense dataInquiry data Page Mode Sense data for ST9600204SS and ST9600104SS drives Mode PagesMode Sense values for ST9450404SS and ST9450304SS drives Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features SAS physical interface Datum B Section C C Section a a Electrical description Physical characteristicsConnector requirements Pin descriptionsSAS transmitters and receivers Signal characteristicsPower Ready LED OutDifferential signals SAS-2 Specification complianceLED drive signal General interface characteristicsPresales Support Seagate Technology support servicesInternet Technical SupportData Recovery Services Call Center Toll-free Direct dialFAX Warranty ServiceData Recovery Services Authorized Service Centers Index NumericsKCC Msid Mtbf See also cooling Page Savvio 10K.4 SAS Product Manual, Rev. a Page Seagate Technology LLC

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