Seagate ST9450404SS manual Product warranty, Shipping, Product repair and return information

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5.2.7Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica- ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Savvio 10K.4 SAS Product Manual, Rev. A

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Contents Standard Models Self-Encrypting Drive Models ST9600204SSST9600104SS ST9450404SSST9450304SSRev. a 12/15/09 Initial release Revision historyContents Interface requirements Defect and error managementInstallation About self-encrypting drivesSeagate Technology support services Savvio 10K.4 SAS Product Manual, Rev. a List of Figures Page Scope Electromagnetic susceptibility Applicable standards and reference documentationStandards Electromagnetic compatibilityKorean KCC Electromagnetic complianceElectromagnetic compliance for the European Union Australian C-TickEuropean Union Restriction of Hazardous Substances RoHS Reference documentsGeneral description Media description Standard featuresProgrammable drive capacity PerformanceReliability Formatted capacitiesFactory-installed options Access time Performance characteristicsInternal drive characteristics Seek performance characteristicsStart/stop time General performance characteristicsPrefetch/multi-segmented cache control Cache operationCaching write data Prefetch operation Unrecoverable Errors Reliability specificationsError rates Recoverable ErrorsPreventive maintenance Reliability and serviceSeek errors Interface errorsPerformance impact Maximum processing delay Fully-enabled delay4 S.M.A.R.T Controlling S.M.A.R.TTemperature Log Page 0Dh Parameter Code Description Predictive failuresThermal monitor Implementation State of the drive prior to testingDrive Self Test DST DST failure definitionLog page entries Short and extended testsShort test Function Code 001b Extended test Function Code 010bProduct warranty ShippingProduct repair and return information Physical/electrical specifications PowerChoiceTM power managementPowerChoice modes DC power requirements AC power requirementsSavvio 10K.4 SAS Product Manual, Rev. a Page Page General DC power requirement notes Power sequencingConducted noise immunity Current profiles for 600GB models Current profilesCurrent profiles for 450GB models GB models in 3Gb operation Power dissipation600GB models in 6Gb operation 450GB models in 3Gb operation Temperature a. Operating Environmental limits450GB models in 6Gb operation Relative humidity Effective altitude sea level a. OperatingShock and vibration Shock Recommended mounting Air cleanliness Vibration a. Operating-normalCorrosive environment Acoustics Mounting configuration dimensions Mechanical specificationsData encryption Controlled accessAdmin SP About self-encrypting drivesData bands Default passwordRandom number generator RNG Drive lockingCryptographic erase Authenticated firmware downloadPower requirements Supported commandsDefect and error management Drive internal defects/errorsDrive error recovery procedures SAS system errors Background Media Scan Media Pre-ScanDeferred Auto-Reallocation Idle Read After Write Drive orientation InstallationAir flow CoolingGrounding Drive mountingInterface requirements SAS featuresDual port support Supported commands Scsi commands supportedSupported commands Supported commands Supported commands Mode Sense data Inquiry dataSavvio inquiry data Page Mode Pages Mode Sense data for ST9600204SS and ST9600104SS drivesMode Sense values for ST9450404SS and ST9450304SS drives Miscellaneous operating features and conditions Miscellaneous featuresMiscellaneous status SAS physical interface Datum B Section C C Section a a Pin descriptions Physical characteristicsConnector requirements Electrical descriptionReady LED Out Signal characteristicsPower SAS transmitters and receiversGeneral interface characteristics SAS-2 Specification complianceLED drive signal Differential signalsTechnical Support Seagate Technology support servicesInternet Presales SupportWarranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dialFAX Numerics IndexKCC Msid Mtbf See also cooling Page Savvio 10K.4 SAS Product Manual, Rev. a Page Seagate Technology LLC

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