Seagate ST31000640SSIM manual Shipping, Product repair and return information

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procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Barracuda ES.2 SAS Product Manual, Rev. G

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Contents ST31000640SS ST3750630SS ST3500620SS Barracuda ES.2 SASPage General description Performance characteristicsReliability specifications Physical/electrical specificationsDefect and error management InstallationInterface requirements Seagate Technology Support Services Barracuda ES.2 SAS Product Manual, Rev Scope Barracuda ES.2 SAS Product Manual, Rev. G Electromagnetic susceptibility Standards, compliance and reference documentsStandards Electromagnetic compatibilityCompliance Reference documents Barracuda ES.2 SAS Product Manual, Rev. G Barracuda ES.2 drive illustration General descriptionReliability Standard featuresMedia description PerformanceFactory-installed options Formatted capacitiesProgrammable drive capacity Barracuda ES.2 SAS Product Manual, Rev. G Seek performance Performance characteristicsInternal drive characteristics Access timeFormat command execution time minutes General performance characteristicsStart/stop time Prefetch/multi-segmented cache control Cache operationCaching write data Prefetch operation Unrecoverable Errors Reliability specificationsError rates Recoverable ErrorsPreventive maintenance Reliability and serviceSeek errors Interface errorsReporting control 4 S.M.A.R.TControlling S.M.A.R.T Performance impactTemperature Log Page 0Dh Predictive failuresThermal monitor Invoking DST State of the drive prior to testingDST failure definition ImplementationLog page entries Product warrantyShort test Function Code 001b Extended test Function Code 010bProduct repair and return information ShippingBarracuda ES.2 SAS Product Manual, Rev. G ST31000640SS DC power requirements Physical/electrical specificationsAC power requirements DC power requirementsST3500620SS DC power requirements ST3750630SS DC power requirementsCurrent profiles General DC power requirement notesPower sequencing Conducted noise immunityTypical ST31000640SS drive +5V and +12V current profiles Typical ST3500620SS drive +5V and +12V current profiles Power dissipationBarracuda ES.2 SAS Product Manual, Rev. G Environmental limits Temperature a. OperatingShock Relative humidityEffective altitude sea level a. Operating Shock and vibrationPackage size Packaged/product weight Drop height Corrosive environment Air cleanlinessVibration a. Operating-normal AcousticsSee Section Barracuda ES.2 SAS Product Manual, Rev. G Physical dimensions Mechanical specificationsDefect and error management Drive internal defects/errorsDrive error recovery procedures 108.29 SAS system errors Background Media ScanMedia Pre-Scan Idle Read After Write Deferred Auto-ReallocationDrive orientation InstallationAir flow CoolingGrounding Drive mountingBarracuda ES.2 SAS Product Manual, Rev. G Interface requirements SAS featuresDual port support Scsi commands supported Commands supported by Barracuda ES.2 SAS family drivesCommand name Command code Supported Commands supported by Barracuda ES.2 SAS family drives Commands supported by Barracuda ES.2 SAS family drives Commands supported by Barracuda ES.2 SAS family drives Mode Sense data Inquiry dataBarracuda ES.2 SAS inquiry data Bytes Data hex Page Mode Pages 2.1 ST31000640SS Mode Sense data2.2 ST3750630SS Mode Sense data 2.3 ST3500620SS Mode Sense data Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features Supported Feature or conditionSAS physical interface Datum B Connector requirements Physical characteristicsSAS pin descriptions Pin Signal name Signal typeElectrical description Pin descriptionsReady LED Out Signal characteristicsPower SAS transmitters and receiversEye masks Eye masks overview LED drive signalDifferential signals General interface characteristicsNormalized time in UI Receive eye maskJitter tolerance masks Absolute amplitudeFrequency in kHz Peak-toSinusoidal JitterSignal characteristica Units Gbps Transmitter signal characteristicsGbps m, n Deterministic jitterq Receiver signal characteristicsSignal characteristic Units Gbps Maximum allowable jitterImpedance requirements Sheet 1 Impedance specificationsReceiver jitter tolerance Compliant jitter test pattern CjtpatTransmitter characteristics Impedance requirements Sheet 2Electrical TxRx connections = -5,437dB Shows the zero-length test load Receiver characteristics Barracuda ES.2 SAS Product Manual, Rev. G