Seagate ST373355SS, ST3146755SS, ST3300555SS Data Recovery Services Authorized Service Centers

Page 80

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss prevention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center

Toll-free

Direct dial

FAX

Americas

1-877-271-32851

+1-405-324-47301

+1-405-324-4704

Technical Support

Call center

Toll-free

Direct dial

FAX

Americas

1-800-SEAGATE2

+1-405-324-47002

+1-405-324-3339

Customer Service Operations

Warranty Service

Call center

Toll-free

Direct dial

FAX / E-mail

USA, Canada, Mexico and

1-800-468-34723

—

+1-956-664-4725

Latin America

 

 

 

Brazil

—

+55-11-4191-4761

+55-11-4191-5084

Jabil Industrial Do Brasil

LTDA4

 

 

SeagateRMA.br@jabil.com

Data Recovery Services

Call center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

1Hours of operation are 8:00 A.M. to 7:00 P.M., Monday through Friday (Central time).

2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).

4Authorized Service Center

5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).

74

Cheetah T10 SAS Product Manual, Rev. A

Page 79 Page 81
Image 80
Page 79 Page 81
Contents Cheetah T10 SAS Page Contents Defect and error management InstallationSeagate Technology support services Interface requirementsList of Figures Cheetah T10 SAS Product Manual, Rev. a Scope Cheetah T10 SAS disc driveCheetah T10 SAS Product Manual, Rev. a Standards, compliance and reference documents StandardsElectromagnetic compatibility Electromagnetic susceptibilityCompliance Reference documents Cheetah T10 SAS Product Manual, Rev. a General description Performance Standard featuresMedia description Factory-installed accessories ReliabilityFormatted capacities Programmable drive capacityOptions factory installed User-installed accessoriesPerformance characteristics Internal drive characteristicsAccess time Seek timeStart/stop time Format command execution time minutesGeneral performance characteristics Prefetch/multi-segmented cache control Cache operationCaching write data Prefetch operationReliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenanceHot plugging the drive 4 S.M.A.R.TControlling S.M.A.R.T Performance impactReporting control Determining ratePredictive failures Thermal monitorTemperature Log Page 0Dh Primary TemperatureReference Temperature Parameter Code DescriptionState of the drive prior to testing Invoking DSTShort and extended tests Short test Function Code 001bProduct warranty AbortShipping Product repair and return informationCheetah T10 SAS Product Manual, Rev. a Physical/electrical specifications AC power requirementsDC power requirements ST3300555SS DC power requirementsST3146755SS DC power requirements ST373355SS DC power requirementsST3146755SS Gbit mode Amps ST373355SS Gbit mode AmpsGeneral DC power requirement notes Power sequencingConducted noise immunity Current profilesTypical ST3300555SS drive current profiles Typical ST3146755SS drive current profiles Typical ST373355SS drive current profiles ST3300555SS in 1.5 Gbit operation Power dissipationST3300555SS in 3 Gbit operation ST3146755SS in 3 Gbit operation ST3146755SS in 1.5 Gbit operationST373355SS in 3 Gbit operation ST373355SS in 1.5 Gbit operationTemperature a. Operating Environmental limitsRelative humidity Effective altitude sea level a. OperatingShock and vibration ShockPackage size Packaged/product weight Drop height Recommended mountingCorrosive environment Air cleanlinessVibration a. Operating-normal Mechanical specifications AcousticsDrive error recovery procedures Defect and error managementDrive internal defects/errors Write retry count LBA cumulative, msec Media Pre-Scan SAS system errorsBackground Media Scan Deferred Auto-Reallocation Idle Read After WriteInstallation Drive orientationCooling Air flowDrive mounting GroundingCheetah T10 SAS Product Manual, Rev. a SAS features Interface requirementsDual port support Command name Command code Supported Scsi commands supportedCommands supported by Cheetah T10 SAS family drives Commands supported by Cheetah T10 SAS family drives Commands supported by Cheetah T10 SAS family drives Commands supported by Cheetah T10 SAS family drives Mode Sense data Inquiry dataCheetah T10 SAS inquiry data Bytes Data hexPage ST3300555SS Mode Sense data Mode PagesST3146755SS Mode Sense data ST373355SS Mode Sense data Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusSAS physical interface Datum B Physical characteristics Connector requirementsPin Signal name Signal type Electrical descriptionPin descriptions SAS pin descriptionsSignal characteristics PowerSAS transmitters and receivers Ready LED OutLED drive signal Differential signalsGeneral interface characteristics Eye masks Eye masks overviewReceive eye mask Jitter tolerance masksAbsolute amplitude Normalized time in UIPeak-to SinusoidalJitter Frequency in kHzTransmitter signal characteristics Signal characteristica Units GbpsReceiver signal characteristics Signal characteristic Units GbpsMaximum allowable jitter Gbps m, n Deterministic jitterqImpedance specifications Receiver jitter toleranceCompliant jitter test pattern Cjtpat Impedance requirements Sheet 1Electrical TxRx connections Transmitter characteristicsImpedance requirements Sheet 2 = -5,437dB Shows the zero-length test load Receiver characteristics Cheetah T10 SAS Product Manual, Rev. a Seagate Technology support services Warranty ServiceInternet MySeagate Spp.seagate.com Presales SupportData Recovery Services Authorized Service Centers Data Recovery ServicesToll-free support numbers FAX services-All Europe toll callCall center Presales and Technical Support Warranty Service Africa/Middle East support services Index NumericsPage SAS See also cooling Page Seagate Technology LLC
Top Page Image Contents