Seagate ST39205LW/LC Seagate Technology support services Online Services, Automated Services

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Cheetah 36XL Product Manual, Rev. E

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10.0Seagate Technology support services

Online Services

Internet

www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your disc or tape questions.

Presales Support:

Disc: www.seagate.com/support/email/email_presales.html or DiscPresales@Seagate.com.

Tape: www.seagate.com/support/email/email_tape_presales.html or Tape_Sales_Support@Seagate.com.

Technical Support:

Disc: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com.

Tape: www.seagate.com/support/email/email_tape_support.html or TapeSupport@Seagate.com.

Reseller Marketplace

Reseller Marketplace is the storage industry’s first collaborative, e-commerce marketplace offering resellers the fastest, most efficient online purchasing process for Seagate storage solutions. The Reseller Marketplace at marketplace.seagate.com, an exclusive service for US resellers participating in the Seagate Partner Pro- gram (SPP), is designed to streamline the purchasing process of Seagate solutions and provide unprece- dented value to Seagate’s resellers through real-time pricing and availability, fast and easy comparison shopping, and seamless integration with key distributors for a one-stop shopping experience.

For support, questions and comments: reseller.seagate.com/benefits/T1.html or 1-877-271-3285 (toll-free) 9 A.M. to 7 P.M. (eastern time) Monday through Friday.

Tape Purchases

US customers can purchase Seagate data cartridges, tape supplies, accessories, and select Seagate tape drive products 24 hours daily at buytape.seagate.com.

Automated Services

SeaFONE® (1-800-SEAGATE)is Seagate’s toll-free number (1-800-732-4283) to access our automated self- help services. Using a touch-tone phone, you can find answers to service phone numbers, commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives 24 hours daily. International callers can reach this service by dialing +1-405-936-1234.

SeaFAX® (1-800-SEAGATE)is Seagate’s automated FAX delivery system. Using a touch-tone phone, you can obtain technical support information by return FAX 24 hours daily.

Presales Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system.

Technical Support

If you need help installing your drive, consult your dealer. Dealers are familiar with their unique system configu- rations and can help you with system conflicts and other technical issues. If you need additional help, you can talk to a Seagate technical support specialist. Before calling, note your system configuration and drive model number (ST####).

SeaTDD™ (+1-405-936-1687)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M. (central time) Monday through Friday.

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Contents Cheetah 36XL Family ST336705LW/LC ST318405LW/LC ST39205LW/LC Page Cheetah 36XL Family ST336705LW/LC ST318405LW/LC ST39205LW/LC Page Revision Date Writer/Engineer Sheets Affected Revision status summary sheetPage Contents Installation Defect and error managementSeagate Technology support services Interface requirementsCheetah 36XL Product Manual, Rev. E Vii List of FiguresPage Cheetah 36XL family drive ST336705LC shown ScopeCheetah 36XL Product Manual, Rev. E Applicable standards and reference documentation Korean MIC Australian C-TickTaiwanese Bsmi General description Cheetah 36XL family drive Media characteristics Cheetah 36XL Product Manual, Rev. E Standard featuresPerformance ReliabilityOptions factory installed Factory installed accessoriesFormatted capacities Programmable drive capacityPerformance characteristics Start/stop time Ultra2 Scsi Ultra160 ScsiPrefetch/multi-segmented cache control Caching write data Cache operationPrefetch operation Cheetah 36XL Product Manual, Rev. E Cheetah 36XL Product Manual, Rev. E Reliability specifications Preventive maintenance Reliability and serviceService life Service philosophyControlling S.M.A.R.T 7 S.M.A.R.TReporting control Performance impactDetermining rate Predictive failuresDST Failure Definition State of the drive prior to testingImplementation Invoking DSTShort test Function Code 001b Product warrantyExtended test Function Code 010b Log page entriesProduct repair and return information Cheetah 36XL Product Manual, Rev. E AC power requirements Physical/electrical specificationsDC power requirements Conducted noise immunity Power sequencing3 12 V Current profile Typical ST336705 drive +12 V current profile Typical ST39205 drive +12 V current profile TypicalST318405 drive +5 V current profile Power dissipation ST336705 Os per Second Cheetah 36XL Product Manual, Rev. E ST318405ST39205 TemperatureEnvironmental limits Effective altitude sea level Relative humidityShock and vibration ShockPackage size Packaged/product weight Drop height Recommended mounting Vibration Air cleanlinessAcoustics LW mounting configuration dimensions LC mounting configuration dimensions Drive error recovery procedures Defect and error managementDrive internal defects Scsi systems errors Configure drive options InstallationFormatting Drive ID/option select headerDo not install jumpers retain cover J5 jumper header on LW model only J2 option select header Does not apply to LC models Cheetah 36XL Product Manual, Rev. E Function descriptionCooling Drive orientationDrive mounting GroundingScsi interface messages supported Interface requirementsScsi interface commands supported Cheetah 36XL Product Manual, Rev. E Commands supported by Cheetah 36XL family drive Inquiry Vital Product data Mode Sense dataCheetah 36XL Product Manual, Rev. E Mode Sense Data Cheetah 36XL Product Manual, Rev. E Mode sense data, ST318405 values Bytes Cheetah 36XL Product Manual, Rev. E Mode sense data, ST39205 values Bytes Cheetah 36XL Product Manual, Rev. E Condition/features supported 2 REQ/ACK offset DC cable and connectorPhysical interface Pin Power Scsi interface cable requirements Scsi interface physical descriptionMating connectors for LW model drives Mating connectorsMating connectors for LC model drives ST336705LC, ST318405LC and ST39205LCScsi ID Right-angle to Pcba connectorsNonshielded 68 pin Scsi device connector used on LW drives Nonshielded 80 pin Scsi SCA-2 connector, used on LC drives GND +DBP1 Charge 68Cheetah 36XL Product Manual, Rev. E Electrical description Multimode signalsMultimode-SE and LVD alternatives Input characteristics Output characteristicsTerminator requirements Terminator power LW drives General cable characteristicsLow voltage differential I/O circuits LC drivesDisc drive Scsi timing Drive activity remote LED signal status Cheetah 36XL Product Manual, Rev. E Automated Services Seagate Technology support services Online ServicesPresales Support Technical SupportUSA/Canada/Latin America Support Services Customer Service CSOEuropean Support Services Asia/Pacific Support Services Africa/Middle East Support ServicesCall Center Toll-free Direct dial Cheetah 36XL Product Manual, Rev. E Index Symbols Cheetah 36XL Product Manual, Rev. E LED PCB System chassis Page
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