Seagate ST336705LW/LC manual Customer Service CSO, USA/Canada/Latin America Support Services

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76	Cheetah 36XL Product Manual, Rev. E

Customer Service (CSO)

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate direct OEM, Distribution and System Integrator customers should contact their Seagate service center representative for warranty information. Other customers should contact their place of purchase.

Authorized Service Centers

If you live outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America Support Services

Presales Support

Call Center	Toll-free	Direct dial	FAX
Disc:	1-877-271-3285	+405-936-1210	+1-405-936-1683
Tape:	1-800-626-6637	+1-714-641-2500	+1-714-641-2410

Technical Support (SeaFONE)

1-800-SEAGATE or +1-405-936-1234 (for specific product phone number) FAX: Disc: +1-405-936-1685; Tape and Server Appliance: +1-405-936-1683

SeaFAX	1-800-SEAGATE
SeaTDD	+1-405-936-1687

Warranty Service

Call Center	Toll-free	Direct dial	FAX / Internet
USA	1-800-468-3472	+1-405-936-1456	+1-405-936-1462
Mexico and Latin America	—	+1-405-936-1456	+1-405-936-1464
Canada
Memofix*	1-800-636-6349	+1-905-660-4936	+1-905-660-4951
			www.memofix.com
Adtech*	1-800-624-9857	+1-905-812-8099	+1-905-812-7807
			www.adtech1.com
Brazil
MA Centro de Serviços*	—	+55-21-509-7267	+55-21-507-6672
			e-mail: sgt_cso@gbl.com.br

European Support Services

For European customer support, dial the toll-free number for your specific country for presales support, techni- cal support and warranty service.

If your country is not listed here, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central time) Monday through Friday. The European call center is located in Amsterdam, The Neth- erlands.

Call Center
Austria	0 800-20 12 90
Belgium	0 800-74 876
Denmark	80 88 12 66
France	0 800-90 90 52
Germany	0 800-182 6831
Ireland	1 800-55 21 22
Italy	800-790695
Netherlands	0 800-732 4283
Norway	800-113 91
Poland	00 800-311 12 38

*Authorized Service Centers

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Contents Cheetah 36XL Family ST336705LW/LC ST318405LW/LC ST39205LW/LC Page Cheetah 36XL Family ST336705LW/LC ST318405LW/LC ST39205LW/LC Page Revision status summary sheet Revision Date Writer/Engineer Sheets AffectedPage Contents Seagate Technology support services Defect and error managementInstallation Interface requirementsList of Figures Cheetah 36XL Product Manual, Rev. E ViiPage Scope Cheetah 36XL family drive ST336705LC shownCheetah 36XL Product Manual, Rev. E Applicable standards and reference documentation Taiwanese Bsmi Australian C-TickKorean MIC General description Cheetah 36XL family drive Performance Cheetah 36XL Product Manual, Rev. E Standard featuresMedia characteristics ReliabilityFormatted capacities Factory installed accessoriesOptions factory installed Programmable drive capacityPerformance characteristics Prefetch/multi-segmented cache control Ultra2 Scsi Ultra160 ScsiStart/stop time Cache operation Caching write dataPrefetch operation Cheetah 36XL Product Manual, Rev. E Cheetah 36XL Product Manual, Rev. E Reliability specifications Service life Reliability and servicePreventive maintenance Service philosophy7 S.M.A.R.T Controlling S.M.A.R.TDetermining rate Performance impactReporting control Predictive failuresImplementation State of the drive prior to testingDST Failure Definition Invoking DSTExtended test Function Code 010b Product warrantyShort test Function Code 001b Log page entriesProduct repair and return information Cheetah 36XL Product Manual, Rev. E DC power requirements Physical/electrical specificationsAC power requirements 3 12 V Current profile Power sequencingConducted noise immunity Typical ST336705 drive +12 V current profile Typical ST39205 drive +12 V current profile TypicalST318405 drive +5 V current profile Power dissipation ST336705 Cheetah 36XL Product Manual, Rev. E ST318405 Os per SecondEnvironmental limits TemperatureST39205 Shock and vibration Relative humidityEffective altitude sea level ShockPackage size Packaged/product weight Drop height Recommended mounting Acoustics Air cleanlinessVibration LW mounting configuration dimensions LC mounting configuration dimensions Drive internal defects Defect and error managementDrive error recovery procedures Scsi systems errors Formatting InstallationConfigure drive options Drive ID/option select headerDo not install jumpers retain cover J5 jumper header on LW model only J2 option select header Cheetah 36XL Product Manual, Rev. E Function description Does not apply to LC modelsDrive mounting Drive orientationCooling GroundingInterface requirements Scsi interface messages supportedScsi interface commands supported Cheetah 36XL Product Manual, Rev. E Commands supported by Cheetah 36XL family drive Mode Sense data Inquiry Vital Product dataCheetah 36XL Product Manual, Rev. E Mode Sense Data Cheetah 36XL Product Manual, Rev. E Mode sense data, ST318405 values Bytes Cheetah 36XL Product Manual, Rev. E Mode sense data, ST39205 values Bytes Cheetah 36XL Product Manual, Rev. E Condition/features supported Physical interface DC cable and connector2 REQ/ACK offset Pin Power Scsi interface physical description Scsi interface cable requirementsMating connectors for LC model drives Mating connectorsMating connectors for LW model drives ST336705LC, ST318405LC and ST39205LCRight-angle to Pcba connectors Scsi IDNonshielded 68 pin Scsi device connector used on LW drives Nonshielded 80 pin Scsi SCA-2 connector, used on LC drives GND +DBP1 Charge 68Cheetah 36XL Product Manual, Rev. E Multimode-SE and LVD alternatives Multimode signalsElectrical description Output characteristics Input characteristicsLow voltage differential I/O circuits General cable characteristicsTerminator requirements Terminator power LW drives LC drivesDisc drive Scsi timing Drive activity remote LED signal status Cheetah 36XL Product Manual, Rev. E Presales Support Seagate Technology support services Online ServicesAutomated Services Technical SupportEuropean Support Services Customer Service CSOUSA/Canada/Latin America Support Services Call Center Toll-free Direct dial Africa/Middle East Support ServicesAsia/Pacific Support Services Cheetah 36XL Product Manual, Rev. E Index Symbols Cheetah 36XL Product Manual, Rev. E LED PCB System chassis Page