Seagate ST318405LW/LC manual Africa/Middle East Support Services, Asia/Pacific Support Services

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Cheetah 36XL Product Manual, Rev. E		77
Spain	900-98 31 24
Sweden	0 207 90 073
Switzerland	0 800-83 84 11
Turkey	00 800-31 92 91 40
United Kingdom	0 800-783 5177
Fax Services—All European Countries
Presales/Technical Support/Warranty Service		31-20-653-3513

Africa/Middle East Support Services

For presales, technical support, warranty service and FAX services in Africa and the Middle East, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central time) Monday through Friday, or send a FAX to +31-20-653-3513. The European call center is located in Amsterdam, The Nether- lands.

Asia/Pacific Support Services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific country. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian east- ern time) Monday through Friday. If your country is not listed here, direct dial one of our technical support loca- tions.

Call Center	Toll-free	Direct dial	FAX
Australia	1800-14-7201	—	—
China	—	—	+86-10-6871-4316
Hong Kong	800-90-0474	—	+852-2368 7173
Indonesia	001-803-1-003-2165	—	—
Japan	—	—	+81-3-5462-2979
Malaysia	1-800-80-2335	—	—
New Zealand	0800-443988	—	—
Singapore	800-1101-150	+65-488-7584	+65-488-7528
Taiwan	—	+886-2-2514-2237	+886-2-2715-2923
Thailand	001-800-11-0032165	—	—

Warranty Service

Call Center	Toll-free	Direct dial	FAX
Asia/Pacific	—	+65-485-3595	+65-488-7503
Australia	1800-12-9277	—	—
Japan	—	+81-3-5462-2904	+81-3-5462-2979

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Contents Cheetah 36XL Family ST336705LW/LC ST318405LW/LC ST39205LW/LC Page Cheetah 36XL Family ST336705LW/LC ST318405LW/LC ST39205LW/LC Page Revision Date Writer/Engineer Sheets Affected Revision status summary sheetPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support servicesCheetah 36XL Product Manual, Rev. E Vii List of FiguresPage Cheetah 36XL family drive ST336705LC shown ScopeCheetah 36XL Product Manual, Rev. E Applicable standards and reference documentation Australian C-Tick Korean MICTaiwanese Bsmi General description Cheetah 36XL family drive Reliability Cheetah 36XL Product Manual, Rev. E Standard featuresMedia characteristics PerformanceProgrammable drive capacity Factory installed accessoriesOptions factory installed Formatted capacitiesPerformance characteristics Ultra2 Scsi Ultra160 Scsi Start/stop timePrefetch/multi-segmented cache control Caching write data Cache operationPrefetch operation Cheetah 36XL Product Manual, Rev. E Cheetah 36XL Product Manual, Rev. E Reliability specifications Service philosophy Reliability and servicePreventive maintenance Service lifeControlling S.M.A.R.T 7 S.M.A.R.TPredictive failures Performance impactReporting control Determining rateInvoking DST State of the drive prior to testingDST Failure Definition ImplementationLog page entries Product warrantyShort test Function Code 001b Extended test Function Code 010bProduct repair and return information Cheetah 36XL Product Manual, Rev. E Physical/electrical specifications AC power requirementsDC power requirements Power sequencing Conducted noise immunity3 12 V Current profile Typical ST336705 drive +12 V current profile Typical ST39205 drive +12 V current profile TypicalST318405 drive +5 V current profile Power dissipation ST336705 Os per Second Cheetah 36XL Product Manual, Rev. E ST318405Temperature ST39205Environmental limits Shock Relative humidityEffective altitude sea level Shock and vibrationPackage size Packaged/product weight Drop height Recommended mounting Air cleanliness VibrationAcoustics LW mounting configuration dimensions LC mounting configuration dimensions Defect and error management Drive error recovery proceduresDrive internal defects Scsi systems errors Drive ID/option select header InstallationConfigure drive options FormattingDo not install jumpers retain cover J5 jumper header on LW model only J2 option select header Does not apply to LC models Cheetah 36XL Product Manual, Rev. E Function descriptionGrounding Drive orientationCooling Drive mountingScsi interface messages supported Interface requirementsScsi interface commands supported Cheetah 36XL Product Manual, Rev. E Commands supported by Cheetah 36XL family drive Inquiry Vital Product data Mode Sense dataCheetah 36XL Product Manual, Rev. E Mode Sense Data Cheetah 36XL Product Manual, Rev. E Mode sense data, ST318405 values Bytes Cheetah 36XL Product Manual, Rev. E Mode sense data, ST39205 values Bytes Cheetah 36XL Product Manual, Rev. E Condition/features supported DC cable and connector 2 REQ/ACK offsetPhysical interface Pin Power Scsi interface cable requirements Scsi interface physical descriptionST336705LC, ST318405LC and ST39205LC Mating connectorsMating connectors for LW model drives Mating connectors for LC model drivesScsi ID Right-angle to Pcba connectorsNonshielded 68 pin Scsi device connector used on LW drives Nonshielded 80 pin Scsi SCA-2 connector, used on LC drives GND +DBP1 Charge 68Cheetah 36XL Product Manual, Rev. E Multimode signals Electrical descriptionMultimode-SE and LVD alternatives Input characteristics Output characteristicsLC drives General cable characteristicsTerminator requirements Terminator power LW drives Low voltage differential I/O circuitsDisc drive Scsi timing Drive activity remote LED signal status Cheetah 36XL Product Manual, Rev. E Technical Support Seagate Technology support services Online ServicesAutomated Services Presales SupportCustomer Service CSO USA/Canada/Latin America Support ServicesEuropean Support Services Africa/Middle East Support Services Asia/Pacific Support ServicesCall Center Toll-free Direct dial Cheetah 36XL Product Manual, Rev. E Index Symbols Cheetah 36XL Product Manual, Rev. E LED PCB System chassis Page