Seagate ST34311A, ST32112A Additional troubleshooting tips, System does not recognize the drive

Medalist 8421, 6421, 4311 and 2112, Rev. A 23

•Verify the drive-type settings in the system setup pro- gram. The drive-type settings in the system BIOS must not exceed the physical specifications of your drive. Also, the set- tings must not exceed the limitations set by the operating sys- tem and BIOS.

•Check for viruses. Before you use someone else’s diskette in your system for the first time, scan the diskette for viruses.

Additional troubleshooting tips

If you have performed the preceding basic checks but the prob- lem persists, follow these guidelines for troubleshooting specific cases:

The screen remains blank when you power up the system.

If the steps listed above do not remedy this problem, try the fol- lowing:

•Make sure the monitor is plugged in and turned on.

•Check all cards.

•Make sure the video card is seated in its slot and secured with mounting screws.

•Turn off the computer and remove the drive host adapter. If the screen turns on after you reboot, the host adapter may be incompatible or defective. If so, see your dealer.

The system does not recognize the drive.

•Check all cables.

•Make sure the power supply is adequate for system needs.

•Reboot the computer and listen to make sure the drive motor starts up. If the drive is very quiet, it may be difficult to hear its