Technical support services, SeaFAX 408

Technical support services

Seagate Technology provides technical support literature and diagnostic utili- ties to authorized distributors. Please contact your dealer for technical support and installation troubleshooting. Product technical support is available for all Seagate products by calling the SeaFAX, SeaFONE, or SeaBOARD services. These are toll calls if you dial from outside of the number’s local dialing area.

SeaFAX: (408) 438-2620

You can use a Touch-Tone telephone to access Seagate’s automated FAX delivery system and select technical support information by return FAX. This service is available twenty-four hours a day, seven days a week.

SeaFONE: (408) 438-8222

The enhanced phone system provides recorded technical information on selected Seagate products while you are on hold. Technical support specialists are available to answer questions from 8:00 A.M. to 5:00 P.M. PST, Monday through Friday. Recordings are accessible twenty-four hours a day, seven days a week.

SeaBOARD:

The Seagate Technical Support Bulletin Board System (BBS) is available twenty-four hours a day, seven days a week. A modem is required to access this service. The communications software must be set for eight data bits no parity and one stop bit (8N1). With this service you can access:

•Specifications and jumper configurations for all Seagate products

•Reprints of Seagate documentation

•A directory of information and helpful utilities that you can download to your own computer

Location	Telephone Number	Maximum Baud Rate
United States/Canada	(408) 438-8771	9600
England	44-62-847-8011	9600
Germany	49-89-140-9331	2400
Singapore	65-227-2217	9600
Australia	61-2-756-2359	9600

Note. This is a toll call if you dial from outside of the number’s local dialing area.