Seagate ST3600057FC manual Product warranty, Shipping, Product repair and return information

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5.2.7Product warranty

Beginning on the date of shipment to the customer and continuing for the period specified in your purchase contract, Seagate warrants that each product (including components and subassemblies) that fails to function properly under normal use due to defect in materials or workmanship or due to nonconformance to the applica- ble specifications will be repaired or replaced, at Seagate’s option and at no charge to the customer, if returned by customer at customer’s expense to Seagate’s designated facility in accordance with Seagate’s warranty procedure. Seagate will pay for transporting the repair or replacement item to the customer. For more detailed warranty information, refer to the standard terms and conditions of purchase for Seagate products on your pur- chase documentation.

The remaining warranty for a particular drive can be determined by calling Seagate Customer Service at 1-800-468-3472. You can also determine remaining warranty using the Seagate web site (www.seagate.com). The drive serial number is required to determine remaining warranty information.

Shipping

When transporting or shipping a drive, use only a Seagate-approved container. Keep your original box. Sea- gate approved containers are easily identified by the Seagate Approved Package label. Shipping a drive in a non-approved container voids the drive warranty.

Seagate repair centers may refuse receipt of components improperly packaged or obviously damaged in tran- sit. Contact your authorized Seagate distributor to purchase additional boxes. Seagate recommends shipping by an air-ride carrier experienced in handling computer equipment.

Product repair and return information

Seagate customer service centers are the only facilities authorized to service Seagate drives. Seagate does not sanction any third-party repair facilities. Any unauthorized repair or tampering with the factory seal voids the warranty.

Cheetah 15K.7 FC Product Manual, Rev. A

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Contents Standard models Self-Encrypting Drive models Cheetah 15K.7 FCPage Contents Installation Defect and error managementAbout self-encrypting drives Interface requirementsSeagate Technology support services Cheetah 15K.7 FC Product Manual, Rev. a Model Number Capacity Self-Encrypting Drive SED ScopeStandards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibilityEuropean Union Restriction of Hazardous Substances RoHS Ncits TR-20 Reference documentsGeneral description Standard features Performance Media descriptionReliability Formatted capacitiesUser-installed accessories Factory-installed optionsProgrammable drive capacity Internal drive characteristics Performance characteristicsSeek performance characteristics Access timeStart/stop time General performance characteristicsPrefetch/multi-segmented cache control Caching write data Cache operationPrefetch operation Error rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenanceControlling S.M.A.R.T 4 S.M.A.R.TPerformance impact MillisecondsDetermining rate Temperature Log Page 0DhPredictive failures Thermal monitorDrive Self Test DST State of the drive prior to testingDST failure definition ImplementationShort test Function Code 001b Short and extended testsExtended test Function Code 010b Log page entriesShipping Product warrantyProduct repair and return information AC power requirements Physical/electrical specificationsDC power requirements ST3450857FC DC power requirements Gbit Amps ST3600057FC DC power requirements Gbit AmpsST3300657FC DC power requirements Gbit Amps General DC power requirement notesConducted noise immunity Power sequencingCurrent profiles Typical ST3450857FC current profiles Typical ST3300657FC current profiles 600GB model Power dissipation450GB models Environmental limits Temperature a. Operating300GB models Effective altitude sea level a. Operating Relative humidityShock and vibration Package size Packaged/product weight Drop heightShock Recommended mounting Vibration a. Operating-normal Air cleanlinessAcoustics Corrosive environmentElectromagnetic susceptibility See Section RoHS compliance statementMounting configuration dimensions Mechanical specificationsAdmin SP Controlled accessAbout self-encrypting drives Data encryptionRandom number generator RNG Default passwordDrive locking Data bandsPower requirements Authenticated firmware downloadSupported commands Cryptographic eraseDrive internal defects/errors Defect and error managementDrive error recovery procedures Page These values are subject to change FC-AL system errorsMedia Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Drive ID/option selection InstallationDrive orientation Air flow CoolingGrounding Drive mountingFibre Channel link service frames FC-AL featuresLink services supported Type of frame Interface requirementsFibre Channel task management responses Fibre Channel task management functionsFC Scsi FCP response codes Function name Response code NPort login Plogi payload Bytes Fibre Channel port loginNPort Login Accept ACC payload Bytes Fibre Channel port login acceptProcess Login Plri payload Fibre Channel fabric login Fibre Channel Process Login AcceptProcess Login Accept ACC payload Bytes Fabric Login Flogi payload BytesFabric Login Accept ACC payload Bytes Fibre Channel fabric accept loginDual port support Scsi commands supportedFibre Channel Arbitrated Loop options FC-AL options supportedSupported commands Cheetah 15K.7 FC Product Manual, Rev. a Cheetah 15K.7 FC Product Manual, Rev. a Background Medium Scan 15h Inquiry data Mode Sense dataCheetah 15K.7 FC inquiry data Bytes Data hex Page Mode Data Header Block Descriptor Ec b2 5c 00 00 02 Miscellaneous features Miscellaneous operating features and conditionsSupported Feature or condition Miscellaneous statusFC-AL physical interface Physical characteristicsPhysical description Electrical description Connector requirementsPin descriptions Pin Signal name Signal type FC-SCA pin descriptions Pin Signal name Signal typeFC-AL transmitters and receivers Fault LED Out PowerActive LED Out Enable port bypass signalsMotor start controls 10.5.11 SEL6 through SEL0 ID lines Parallel Enclosure Services Interface ESIArbitrated loop physical address Alpa values SettingHex Dec TTL input characteristics provides the TTL characteristics Signal characteristicsDevice control codes FC Differential output LED driver signalsFC Differential input Receive eye diagram Eye diagram data values Link rate GHz Presales Support Seagate Technology support servicesTechnical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Numerics IndexDevctrlcode FCP Mtbf Page See also cooling Page Cheetah 15K.7 FC Product Manual, Rev. a Page Seagate Technology LLC

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