Seagate ST3600057FC manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.sea- gate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

74	Cheetah 15K.7 FC Product Manual, Rev. A

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Contents Cheetah 15K.7 FC Standard models Self-Encrypting Drive modelsPage Contents Defect and error management InstallationAbout self-encrypting drives Interface requirementsSeagate Technology support services Cheetah 15K.7 FC Product Manual, Rev. a Scope Model Number Capacity Self-Encrypting Drive SEDApplicable standards and reference documentation StandardsElectromagnetic compatibility Electromagnetic susceptibilityEuropean Union Restriction of Hazardous Substances RoHS Reference documents Ncits TR-20General description Standard features Media description PerformanceReliability Formatted capacitiesProgrammable drive capacity Factory-installed optionsUser-installed accessories Performance characteristics Internal drive characteristicsSeek performance characteristics Access timePrefetch/multi-segmented cache control General performance characteristicsStart/stop time Cache operation Caching write dataPrefetch operation Reliability specifications Error ratesRecoverable Errors Unrecoverable ErrorsReliability and service Seek errorsInterface errors Preventive maintenance4 S.M.A.R.T Controlling S.M.A.R.TPerformance impact MillisecondsTemperature Log Page 0Dh Determining ratePredictive failures Thermal monitorState of the drive prior to testing Drive Self Test DSTDST failure definition ImplementationShort and extended tests Short test Function Code 001bExtended test Function Code 010b Log page entriesProduct repair and return information Product warrantyShipping DC power requirements Physical/electrical specificationsAC power requirements ST3600057FC DC power requirements Gbit Amps ST3450857FC DC power requirements Gbit AmpsGeneral DC power requirement notes ST3300657FC DC power requirements Gbit AmpsCurrent profiles Power sequencingConducted noise immunity Typical ST3450857FC current profiles Typical ST3300657FC current profiles Power dissipation 600GB model450GB models 300GB models Temperature a. OperatingEnvironmental limits Relative humidity Effective altitude sea level a. OperatingShock Package size Packaged/product weight Drop heightShock and vibration Recommended mounting Air cleanliness Vibration a. Operating-normalAcoustics Corrosive environmentRoHS compliance statement Electromagnetic susceptibility See SectionMechanical specifications Mounting configuration dimensionsControlled access Admin SPAbout self-encrypting drives Data encryptionDefault password Random number generator RNGDrive locking Data bandsAuthenticated firmware download Power requirementsSupported commands Cryptographic eraseDrive error recovery procedures Defect and error managementDrive internal defects/errors Page FC-AL system errors These values are subject to changeDeferred Auto-Reallocation Background Media ScanMedia Pre-Scan Idle Read After Write Drive orientation InstallationDrive ID/option selection Cooling Air flowDrive mounting GroundingFC-AL features Fibre Channel link service framesLink services supported Type of frame Interface requirementsFC Scsi FCP response codes Function name Response code Fibre Channel task management functionsFibre Channel task management responses Fibre Channel port login NPort login Plogi payload BytesProcess Login Plri payload Fibre Channel port login acceptNPort Login Accept ACC payload Bytes Fibre Channel Process Login Accept Fibre Channel fabric loginProcess Login Accept ACC payload Bytes Fabric Login Flogi payload BytesFibre Channel fabric accept login Fabric Login Accept ACC payload BytesScsi commands supported Dual port supportFibre Channel Arbitrated Loop options FC-AL options supportedSupported commands Cheetah 15K.7 FC Product Manual, Rev. a Cheetah 15K.7 FC Product Manual, Rev. a Background Medium Scan 15h Cheetah 15K.7 FC inquiry data Bytes Data hex Mode Sense dataInquiry data Page Mode Data Header Block Descriptor Ec b2 5c 00 00 02 Miscellaneous operating features and conditions Miscellaneous featuresSupported Feature or condition Miscellaneous statusPhysical description Physical characteristicsFC-AL physical interface Pin descriptions Connector requirementsElectrical description FC-AL transmitters and receivers FC-SCA pin descriptions Pin Signal name Signal typePin Signal name Signal type Power Fault LED OutMotor start controls Enable port bypass signalsActive LED Out Parallel Enclosure Services Interface ESI 10.5.11 SEL6 through SEL0 ID linesHex Dec SettingArbitrated loop physical address Alpa values Device control codes Signal characteristicsTTL input characteristics provides the TTL characteristics FC Differential input LED driver signalsFC Differential output Receive eye diagram Eye diagram data values Link rate GHz Technical Support Seagate Technology support servicesPresales Support Data Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index NumericsDevctrlcode FCP Mtbf Page See also cooling Page Cheetah 15K.7 FC Product Manual, Rev. a Page Seagate Technology LLC

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