Seagate ST3600057FC Seagate Technology support services, Presales Support, Technical Support

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11.0Seagate Technology support services

Internet

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Global Customer Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your "ST" model/product number available.

Cheetah 15K.7 FC Product Manual, Rev. A

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Contents Standard models Self-Encrypting Drive models Cheetah 15K.7 FCPage Contents Interface requirements Defect and error managementInstallation About self-encrypting drivesSeagate Technology support services Cheetah 15K.7 FC Product Manual, Rev. a Model Number Capacity Self-Encrypting Drive SED ScopeElectromagnetic susceptibility Applicable standards and reference documentationStandards Electromagnetic compatibilityEuropean Union Restriction of Hazardous Substances RoHS Ncits TR-20 Reference documentsGeneral description Standard features Formatted capacities Media descriptionPerformance ReliabilityUser-installed accessories Factory-installed optionsProgrammable drive capacity Access time Performance characteristicsInternal drive characteristics Seek performance characteristicsStart/stop time General performance characteristicsPrefetch/multi-segmented cache control Caching write data Cache operationPrefetch operation Unrecoverable Errors Reliability specificationsError rates Recoverable ErrorsPreventive maintenance Reliability and serviceSeek errors Interface errorsMilliseconds 4 S.M.A.R.TControlling S.M.A.R.T Performance impactThermal monitor Temperature Log Page 0DhDetermining rate Predictive failuresImplementation State of the drive prior to testingDrive Self Test DST DST failure definitionLog page entries Short and extended testsShort test Function Code 001b Extended test Function Code 010bShipping Product warrantyProduct repair and return information AC power requirements Physical/electrical specificationsDC power requirements ST3450857FC DC power requirements Gbit Amps ST3600057FC DC power requirements Gbit AmpsST3300657FC DC power requirements Gbit Amps General DC power requirement notesConducted noise immunity Power sequencingCurrent profiles Typical ST3450857FC current profiles Typical ST3300657FC current profiles 600GB model Power dissipation450GB models Environmental limits Temperature a. Operating300GB models Effective altitude sea level a. Operating Relative humidityShock and vibration Package size Packaged/product weight Drop heightShock Recommended mounting Corrosive environment Air cleanlinessVibration a. Operating-normal AcousticsElectromagnetic susceptibility See Section RoHS compliance statementMounting configuration dimensions Mechanical specificationsData encryption Controlled accessAdmin SP About self-encrypting drivesData bands Default passwordRandom number generator RNG Drive lockingCryptographic erase Authenticated firmware downloadPower requirements Supported commandsDrive internal defects/errors Defect and error managementDrive error recovery procedures Page These values are subject to change FC-AL system errorsMedia Pre-Scan Background Media ScanDeferred Auto-Reallocation Idle Read After Write Drive ID/option selection InstallationDrive orientation Air flow CoolingGrounding Drive mountingInterface requirements FC-AL featuresFibre Channel link service frames Link services supported Type of frameFibre Channel task management responses Fibre Channel task management functionsFC Scsi FCP response codes Function name Response code NPort login Plogi payload Bytes Fibre Channel port loginNPort Login Accept ACC payload Bytes Fibre Channel port login acceptProcess Login Plri payload Fabric Login Flogi payload Bytes Fibre Channel Process Login AcceptFibre Channel fabric login Process Login Accept ACC payload BytesFabric Login Accept ACC payload Bytes Fibre Channel fabric accept loginFC-AL options supported Scsi commands supportedDual port support Fibre Channel Arbitrated Loop optionsSupported commands Cheetah 15K.7 FC Product Manual, Rev. a Cheetah 15K.7 FC Product Manual, Rev. a Background Medium Scan 15h Inquiry data Mode Sense dataCheetah 15K.7 FC inquiry data Bytes Data hex Page Mode Data Header Block Descriptor Ec b2 5c 00 00 02 Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features Supported Feature or conditionFC-AL physical interface Physical characteristicsPhysical description Electrical description Connector requirementsPin descriptions Pin Signal name Signal type FC-SCA pin descriptions Pin Signal name Signal typeFC-AL transmitters and receivers Fault LED Out PowerActive LED Out Enable port bypass signalsMotor start controls 10.5.11 SEL6 through SEL0 ID lines Parallel Enclosure Services Interface ESIArbitrated loop physical address Alpa values SettingHex Dec TTL input characteristics provides the TTL characteristics Signal characteristics Device control codes FC Differential output LED driver signalsFC Differential input Receive eye diagram Eye diagram data values Link rate GHz Presales Support Seagate Technology support servicesTechnical Support Data Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Numerics IndexDevctrlcode FCP Mtbf Page See also cooling Page Cheetah 15K.7 FC Product Manual, Rev. a Page Seagate Technology LLC
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