Seagate ST360019A Seagate Technology support services, Internet, MySeagate, Reseller Marketplace

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5.0Seagate Technology support services

Online Services

Internet

www.seagate.com for information about Seagate products and services. rss.seagate.com for information about Seagate backup tape drives and related services. Worldwide support is available 24 hours daily by e- mail for your disc or tape questions.

Presales Support:

Disc: www.seagate.com/support/email/email_presales.html or

DiscPresales@Seagate.com

Tape: www.seagate.com/support/email/email_tape_presales.html or

Tape_Sales_Support@Seagate.com

Technical Support:

Disc: www.seagate.com/support/email/email_disc_support.html or

DiscSupport@Seagate.com

Tape: www.seagate.com/support/email/email_tape_support.html or

TapeSupport@Seagate.com

mySeagate

my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-pro- tected Web interface—anytime, anywhere in the world.

For support, questions and comments: E-mail: partner.support@seagate.com Phone (direct): +1-405-324-4740

Phone (toll-free): 1-877-347-2444 (US and Canada), or access a complete list of region-specific international toll-free phone numbers at my.seagate.com

Reseller Marketplace

Reseller Marketplace is the storage industry’s first collaborative, e-commerce marketplace offering resellers the fastest, most efficient online purchasing process for Seagate storage solutions. The Reseller Marketplace at reseller.seagate.com, an exclusive service for US resellers participating in the Seagate Partner Program (SPP), is designed to streamline the purchasing process of Seagate solutions and provide unprecedented value to Seagate resellers through real-time pricing and availability, fast and easy comparison shopping, and seamless integration with key distributors for a one-stop shopping experience.

For support, questions and comments:

Internet: reseller.seagate.com/benefits/index.html

Phone (direct): +1-405-324-4730

Phone (toll-free): 1-877-271-3285 (US and Canada)

U Series 9 Product Manual, Rev. D

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Contents Series Page Series Page Revision status summary sheet Page Contents Series 9 Product Manual, Rev. D List of Figures Viii Series 9 Product Manual, Rev. D Introduction Series 9 Product Manual, Rev. D Specification summary table Drive specificationsSeries 9 Product Manual, Rev. D LBA mode Default logical geometryFormatted capacity Physical organizationPower specifications Physical characteristicsSeek time Start/stop timesSpinup power Power consumptionSeek mode Read/write power and currentTypical 5V startup and operation current profile Typical current profileActive mode Power-management modesIdle mode Sleep modeEnvironmental specifications Acoustics Fluid Dynamic Bearing FDB motor acoustics Electromagnetic immunityReliability Agency certification Page Handling and static discharge precautions Configuring and mounting the driveBreather filter hole location Breather filter hole precautionsMaster/slave configuration Jumper settingsDrive as master with a non-ATA-compatible slave Cable-select optionUltra ATA/100 cable Drive mountingMounting dimensions-top, side and end view Series 9 Product Manual, Rev. D ATA interface ATA interface signals and connector pinsO pins and supported ATA signals Command name Command code in hex ATA-standard commands Supported ATA commandsCommand name Command code in hex Word Description Value Identify Device commandXx07H Description if bit is set to Bit Word 0CH Set Features commandCode in features A.R.T. command Register 4 S.M.A.R.T. commandsSeries 9 Product Manual, Rev. D Internet Seagate Technology support servicesMySeagate Reseller MarketplaceAuthorized Service Centers Warranty ServiceSeagate Online Store Presales SupportUSA/Canada/Latin America Support Services FAX Services-All European Countries European Support ServicesAsia/Pacific Support Services Series 9 Product Manual, Rev. D Numerics IndexPage Page Series 9 Product Manual, Rev. D Page Seagate Technology LLC