Seagate ST360019A Seagate Online Store, Presales Support, Technical Support, Warranty Service

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Seagate Online Store

US customers can purchase Seagate disc drives, tape drives, tape supplies and accessories 24 hours daily at buytape.seagate.com.

Automated Phone Services

SeaFONE® (1-800-SEAGATE)is the Seagate toll-free number (1-800-732-4283) to access our automated self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find ser- vice and support phone numbers, answers to commonly asked questions, troubleshooting tips and specifica- tions for disc drives and tape drives 24 hours daily. International callers can reach this service by dialing +1-405-324-4770.

Presales, Technical Support and Customer Service

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system.

Technical Support

If you need help installing your drive, consult your system's documentation or contact the dealer's support ser- vices department for assistance specific to your system. Seagate technical support is also available to assist you online at support.seagate.com or through one of our technical support service centers. Have your system configuration information and your drive’s “ST” model number available.

SeaTDD™ (+1-405-324-4725) comments 24 hours daily and A.M. and 1:00 P.M. to 6:00 P.M.

is a telecommunications device for the deaf (TDD). You can send questions or exchange messages with a technical support specialist from 8:00 A.M. to 11:45 (Central time) Monday through Friday.

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate service center representative for warranty-related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate warranty service cen- ters for assistance. Have your drive’s “ST” model number and serial number available.

Authorized Service Centers

In some countries outside the US, you can contact an Authorized Service Center for service.

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U Series 9 Product Manual, Rev. D

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Contents Series Page Series Page Revision status summary sheet Page Contents Series 9 Product Manual, Rev. D List of Figures Viii Series 9 Product Manual, Rev. D Introduction Series 9 Product Manual, Rev. D Drive specifications Specification summary tableSeries 9 Product Manual, Rev. D Formatted capacity Default logical geometryLBA mode Physical organizationSeek time Physical characteristicsPower specifications Start/stop timesSeek mode Power consumptionSpinup power Read/write power and currentTypical current profile Typical 5V startup and operation current profileIdle mode Power-management modesActive mode Sleep modeEnvironmental specifications Acoustics Electromagnetic immunity ReliabilityFluid Dynamic Bearing FDB motor acoustics Agency certification Page Configuring and mounting the drive Handling and static discharge precautionsBreather filter hole precautions Breather filter hole locationDrive as master with a non-ATA-compatible slave Jumper settingsMaster/slave configuration Cable-select optionDrive mounting Ultra ATA/100 cableMounting dimensions-top, side and end view Series 9 Product Manual, Rev. D ATA interface signals and connector pins ATA interfaceO pins and supported ATA signals Supported ATA commands Command name Command code in hex ATA-standard commandsCommand name Command code in hex Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Set Features command 0CH 4 S.M.A.R.T. commands Code in features A.R.T. command RegisterSeries 9 Product Manual, Rev. D MySeagate Seagate Technology support servicesInternet Reseller MarketplaceSeagate Online Store Warranty ServiceAuthorized Service Centers Presales SupportUSA/Canada/Latin America Support Services European Support Services FAX Services-All European CountriesAsia/Pacific Support Services Series 9 Product Manual, Rev. D Index NumericsPage Page Series 9 Product Manual, Rev. D Page Seagate Technology LLC
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