Perle Systems DS1, TS2 manual Contacting Technical Support, Making a Technical Support Query

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Contacting Technical Support

Making a Technical Support Query

Who To Contact

Note: Perle offers free technical support to Perle Authorised Distributors and Registered Perle Resellers.

If you bought your product from a registered Perle supplier, you must contact their Technical Support department; they are qualified to deal with your problem.

Have Your Product Information Ready

When you make a technical support enquiry please have the following information ready:

Item	Write Details Here

Product Name

Problem Description

Your Name

Company Name and

Address

Country

Phone Number

Fax Number

Email Address

Making a support query via the Perle web page

If you have an internet connection, please send details of your problem to Technical Support using the email links provided on the Perle web site in the Support area.

Click here to access our website at the following URL:

http://www.perle.com

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Contents Iolan DS1/TS2 EN 55022 1998, Class A, Note Table of Contents User Commands Line Commands Network Commands Time Commands Statistic Commands Set IOChannel Digital Output Serial Pins Intended Audience PrefaceAbout This Book Making a Technical Support Query Contacting Technical SupportFeedback on this Manual Repair ProcedureCLI Conventions Command SyntaxIntroduction IntroductionCommand Options Command ShortcutsSet Server Server CommandsServer Commands Set Custom-AppDefault Interval 180 seconds. monitor-connection-timeout Bypass-passwordDhcp/bootp Default size 1500 bytes DomainnameDefault Buffer Size 4 KB TS1 Oem-loginPassword-limit TimeoutShow Server Set ServiceShow Custom-App Show ModbusOptions Auto10-half10-full100-half100-full Hardware CommandsSet Ethernet Show HardwareSet Modbus Gateway Modbus CommandsShow TruePort TruePort Baud CommandsSet TruePort Remap-Baud Show IPv6 IPv6 CommandsSet IPv6 Set Custom-IPv6 Add Custom-IPv6Field Format IPv6 address prefix-bits manual Range Default 64 method manualRange Default Delete Custom-IPv6Commands for Users Logged Into the Iolan User CommandsScreen MenuPing ResumeSet User Session Set UserShow Termtype Show Line UsersSyslog Console Show SessionsTcpport TelnetAdd User Configuring UsersSet Default User VersionLevel Hotkey-prefixPhone-number Line-accessService Sess-timerPassword Show User Show Default UserConfigureduser Set Line Line CommandsPort vs -Port Line Commands Line CommandsBreak-length Break-delayDial-timeout Options breakFlowout Default Buffer Size 4 KB DS1/TS1/STS8DDefault Disabled initial FlowinLine-name ResetInternet-address KeepaliveStop-bits Default Disabled Session stringsDefault 10 ms Sess-timer Send-nameSet Line Interface Confighost Set Line ServiceHostport ServerportInitstring Set ModemModemname Show Line Line Service CommandsOptions Program-command-line Options termtype Set Telnet-ClientEndipaddress Set UDPOutboundport StartipaddressSet Vmodem Set Vmodem-Phone Host Set Modbus-Slave LineSet Modbus-Master Line IpaddressSet Line Initiate-Connection Set Multihost LineShow Vmodem Show InterfaceShow Telnet-Client Show UDPShow Modems Modem CommandsAdd Modem Delete ModemSet Packet-Forwarding Line Packet Forwarding CommandsEnable-end-eof2 Enable-end-trigger1Enable-end-trigger2 Enable-end-eof1Show Packet-Forwarding Line Add Trap Network Commands ChapterSnmp Commands Add CommunitySet Snmp Delete CommunityDelete Trap Show Snmp Set Snmp inform-timeoutSet Snmp engine-id-string Set Snmp inform-retriesHosts Commands Tftp CommandsDelete Gateway Gateway CommandsShow Hosts Add GatewayDestinationip Description Configures the gateway User Level Admin SyntaxSet Gateway Show GatewaysShow Syslog Logging CommandsSet Syslog Time/Date Setting Commands Time CommandsTime Commands Show Date Bootup Commands Administration CommandsSet cli Set BootupShow Bootup Show ARPFilename Tftp File Transfer CommandsNetload Hostname/ipaddressTable or a DNS server Custom Factory DefaultOptions Factory-default-config NetsaveShow Motd Motd CommandsSet Set MotdShow Modbus Statistics Statistic Commands ChapterConfiguration Statistics Show NetstatRun-Time Statistics Set IO UDP O CommandsGlobal I/O Commands Set IO Modbus Set IO Temperature-ScaleSet Line Set IO FailsafeSet IOChannel Digital Input Set IOChannel ModeSet IOChannel Set IOChannel Digital I/OSet IOChannel Digital Input Serial Pins Will be displayed as active Current status. The default is disabledSet IOChannel Digital Output Description can be up to 20 charactersInactive-to-active-delay Active-signal-widthInactive-signal-width Active-to-inactive-delayRelaynumber Set IOChannel Digital Output Serial PinsSet IOChannel Relay Options descriptionOptions analogchannel Set IOChannel Analog True AnalogClear-level Trigger-typeTrigger-level Clear-modeSet IOChannel Analog Temperature Level Options channel EnabledDefault Disabled keepalive Set IOChannel IOExtensionLocal-connection inputchannel Client-initiated tcp-portClient-initiated multihost Server-initiated tcp-portChannel Set IOChannel MultihostShow IOChannel Status Kill IOChannelShow IOChannel Show IORelay Channel Control CommandsDigital Output Digital InputGlossary

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