NETGEAR WNDA3100-100NAS user manual Troubleshooting Tips, Problem Action

Chapter 4 Troubleshooting

This chapter provides information about troubleshooting your RangeMax Dual Band Wireless-N USB Adapter WNDA3100. For information about connecting to wireless networks and the Internet, see “Basic Setup” in Chapter 1.

Troubleshooting Tips

Use the following information to solve common problems you may encounter. Also, refer to the knowledge base on the NETGEAR website at http://www.netgear.com/support/main.asp.

Table 4-1. Troubleshooting Tips

Problem	Action
The LED is not lit.	The WNDA3100 is not connected to the USB port correctly or
	the WNDA3100 software is not loaded.
	• Remove and reinsert the WNDA3100.
	• Check the Windows device manager to see if the
	WNDA3100 is recognized and enabled. Reload the
	WNDA3100 software, if necessary.
	• Try to install the WNDA3100 in a different USB slot on your
	system if one is available.
The LED blinks, but the WNDA3100 is not	The WNDA3100 is trying to connect to an access point, but
connected to an access point.	cannot connect.
	• The access point might not be powered on.
	• The access point and the WNDA3100 are not configured
	with the same wireless parameters. Check the SSID and
	wireless security settings.
I cannot connect to an access point.	• If the access point is WPA-PSK protected, you need the
The access point is available, and there is	correct WPA-PSK passphrase. Otherwise, the WNDA3100
good signal strength.	is still connected to the previous access point, and you
	cannot change to the WPA-PSK access point.
	• If the access point is WEP protected (either 64- or 128- bit
	encryption), you are prompted to enter the WEP encryption
	security information.

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v1.0, December 2007