Multi-Tech Systems Hub manual Technical Support, Addendum for International Products

Chapter 6 - Service, Warranty, and Technical Support

Addendum for International Products

Distributors should contact Amex, Inc., for information about the repairs for your Multi-Tech product.

Amex, Inc.

2724 Summer Street NE Minneapolis, MN 55413

U.S.A. Tel: +(612) 331-3251

Fax: +(612) 331-3180

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 785-3500in the U.S.A., or a nearby Multi-Tech office which is listed on the “Multi-Tech Corporate Offices” sheet in this International Distributor Resource Kit.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user-caused damages are billed on a time-plus-materials basis.

Out of Warranty Repair Costs

Refer to Multi-Tech System's web site at http://www.multitech.com for information about out of warranty repair costs.

On-line Warranty Registration

To register your Multi-Tech product on-line, click this link:

http://www.multitech.com/register

Technical Support

Multi-Tech provides free technical support for as long as your product remains in service. Before calling Technical Support, please complete the Recording CommPlete 4000 Information section below. Also check your cables to ensure they are connected properly. To contact our Technical Support group, use one of the following contact options, keeping in mind that phone calls are handled with first priority:

Recording CommPlete 4000 Information

Please fill in the following information on your Multi-Tech CommPlete 4000 . This will help tech support in answering your questions.

CommPlete 4000 Model No.: _____________________

CommPlete 4000 Serial No.: _____________________

Application Software Type and Version (e.g., RASExpress + FAX Server):

Please note the status of your CommPlete 4000 before calling tech support. This status can include screen messages, diagnostic test results, problems with a specific application, etc.

28 CommPlete 4000 Communications Server User Guide