Multi-Tech Systems MT5634ZBA-V-V92 manual Repair Procedures for International Distributors

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Appendix G – Warranty, Service, and Technical Support

airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. bank. Repaired units shall be shipped freight collect, unless other arrangements are made in advance.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department nearest you or email support@multitech.com. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A., or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Distributors

International distributors should contact their MTS International sales representative for information about the repair of the Multi-Tech product(s).

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our International Technical Support department at +(763)717-5863. When calling the U.S., please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at +(763) 717-5631 in the U.S.A. or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Replacement Parts

SupplyNet, Inc., can supply you with replacement power supplies, cables and connectors for selected Multi-Tech products. You can place an order with SupplyNet via mail, phone, fax or the Internet at the following addresses:

Mail:

SupplyNet, Inc.

 

614

Corporate Way

 

Valley Cottage, NY 10989

Phone:

800

826-0279

Fax:

914

267-2420

Email:

info@thesupplynet.com

Internet:

http://www.thesupplynet.com

Multi-Tech Systems, Inc. MT5634ZBA-Series User Guide (S000286G)

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Contents MultiModem ZBA MultiModem ZBA MT5634ZBA-Series User Guide Table of Contents Table of Contents Features Table IntroductionFeatures Specific to Installation Safety WarningsChange the Internal Jumpers Opening the ModemChanging the Voice Jumper Global Connections Connect the Modem to Your PCNon-Global Connection Connect the Two-Wire Leased Line Leased Line Only Connect the Modem to the AC Power OutletPower-On Test Connect the Modem to Your PCInstall the Modem Driver Installing the Modem DriverUsing the Global Wizard to Configure Your Modem Using AT Commands to Configure Your ModemConfigure the modem for best performance Modem Serial Speed GuidelinesOperation About the Front PanelLeased-Line Operation SetupOperation Connecting to the Internet AT Commands, S- Registers, and Result Codes Remote Configuration Basic ProcedureSetup Changing the Setup PasswordCallback Security Changing the Setup PasswordTurning Callback Security On and Off Setting Callback Security Message Parity Assigning Callback Passwords and Phone NumbersCalling Procedures Password-Only CallbackNumber-Entry Callback Extension-Entry CallbackCallback Security Commands Direct ConnectionCallback Assignments Form None of the Indicators Light TroubleshootingModem Does Not Respond to Commands Lack of a physical connection to the telephone line Page Data Is Being Lost There Are Garbage Characters on the MonitorModem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same TimeAppendix a Technical Specifications Fax Data RatesReceiver Sensitivity Upgrade Overview Appendix B Upgrading the Modem’s FirmwareIdentify the Modem Firmware Identify the Current Firmware VersionDownload the Upgrade File Extract the Upgrade FilesUpgrade the Modem’s Firmware Restore Your ParametersFCC Part 15 Regulation Appendix C Regulatory ComplianceFCC Part 68 Telecom EMC, Safety and R&TTE Directive Compliance Canadian Limitations NoticeIndustry Canada International Modem RestrictionsNew Zealand Telecom Warning Notice South African StatementAppendix D Waste Electrical and Electronic Equipment Weee Waste Electrical and Electronic Equipment StatementAppendix E Installing a Modem under Linux SetupAppendix F Connecting to a Cisco Router Connecting to a Cisco Router Console PortRemote Configuration Console Port ConnectionsAppendix G Warranty, Service, and Technical Support Multi-Tech Warranty StatementRepair Procedures for International Distributors Appendix H Rohs HT/TS Substance Concentration AT commands IndexSpeed
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