Multi-Tech Systems MT9234ZBA-V manual Warranty, Service, and Technical Support

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Chapter 7– Warranty, Service, & Technical Support

Chapter 7 – Warranty, Service, and Technical Support

Multi-Tech Warranty Statement

Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.

MTS MAKES NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products which have been damaged by lightning storms, water, or power surges or which have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by Customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products which prove to be defective within the warranty period or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory — transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES, AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS.

Repair Procedures for U.S. and Canadian Customers

In the event that service is required, products may be shipped, freight prepaid, to our Mounds View, Minnesota factory:

Multi-Tech Systems, Inc.

2205 Woodale Drive Mounds View, MN 55112

Attn: Repairs, Serial # ____________

A Returned Materials Authorization (RMA) is not required. Return shipping charges (surface) will be paid by MTS to destinations in U.S. and Canada.

Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone number. If the product is out of warranty, a payment in advance is required. Acceptable means of payment include credit card, wire transfer or a check in U.S. dollars drawn on a U.S. Bank.

For out of warranty repair charges, go to COMPANY/Policies/warranty/

Extended two-year overnight replacement service agreements are available for selected products. Please call MTS at

(888)288-5470, extension 5308 or visit our web site at COMPANY/Programs/overnight_replacement for details on rates and coverage’s.

Please direct your questions regarding technical matters, product configuration, verification that the product is defective, etc., to our Technical Support department at (800) 972-2439 or email support@multitech.com. Please direct your questions regarding repair expediting, receiving, shipping, billing, etc., to our Repair Accounting department at (800) 328- 9717 or (763) 717-5631, or email mtsrepair@multitech.com.

Repairs for damages caused by lightning storms, water, power surges, incorrect installation, physical abuse, or user- caused damages are billed on a time-plus-materials basis.

Repair Procedures for International Customers (Outside U.S.A. and Canada)

Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/ PARTNERS/Channels/offices/

In the event that factory service is required, products may be shipped, freight prepaid to our Mounds View, Minnesota factory. Recommended international shipment methods are via Federal Express, UPS or DHL courier services, or by airmail parcel post; shipments made by any other method will be refused. Please include, inside the shipping box, a description of the problem, a return shipping address (must have street address, not P.O. Box), and your telephone

 

 

 

Multi-Tech Systems, Inc. MT9234ZBA-Series User Guide (S000387A)

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Contents MultiModem ZBA Revisions Table of Contents Table of Contents Introduction FeaturesTechnical Specifications Diagnostics Safety Warnings InstallationChange the Internal Jumpers Opening the ModemChanging the Voice Jumper Connect the Modem to Your PC Install the Modem Driver Using AT Commands to Configure Your Modem Operation SetupAbout the Front Panel Leased-Line OperationConnecting to the Internet Basic Procedure Remote ConfigurationSetup Changing the Setup PasswordCallback Security Changing the Setup PasswordTurning Callback Security On and Off Assigning Callback Passwords and Phone Numbers Setting Callback Security Message ParityCalling Procedures Password-Only CallbackExtension-Entry Callback Number-Entry CallbackDirect Connection Callback Security CommandsCallback Assignments Form None of the Indicators Light TroubleshootingModem Does Not Respond to Commands Modem Cannot Connect When Dialing Page There Are Garbage Characters on the Monitor Data Is Being LostModem Doesn’t Work with Caller ID Fax and Data Software Can’t Run at the Same TimeMulti-Tech Warranty Statement Warranty, Service, and Technical SupportRepair Procedures for U.S. and Canadian Customers Replacement Parts Repair Procedures for International DistributorsDownload the Upgrade File Upgrade OverviewAppendix a Upgrading the Modem’s Firmware Identify the Modem FirmwareUpgrade the Modem’s Firmware Extract the Upgrade FilesRestore Your Parameters Clear Your Stored ParametersFCC Part 68 Telecom FCC Part 15 RegulationFax Branding Statement EMC, Safety and R&TTE Directive ComplianceCanadian Limitations Notice Industry CanadaNew Zealand Telecom Warning Notice International Modem RestrictionsSouth African Statement Weee Waste Electrical and Electronic Equipment Statement Appendix C Waste Electrical and Electronic EquipmentSetup Appendix D Installing a Modem under LinuxConnecting to a Cisco Router Console Port Appendix E Connecting to a Cisco RouterConsole Port Connections Remote Configuration依照中国标准的有毒有害物质信息 Appendix F C-ROHS HT/TS Substance ConcentrationIndex AT commandsTelephone
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MT9234ZBA-V, MT9234ZBA specifications

Multi-Tech Systems has long been a trusted name in the field of communication technology, and its MT9234ZBA and MT9234ZBA-V modem products exemplify the company's commitment to delivering robust and reliable connectivity solutions. These modems are ideal for a range of applications, including telephony, data communication, and remote monitoring, making them a versatile choice for both personal and professional use.

One of the standout features of the MT9234ZBA and MT9234ZBA-V is their high-speed data transmission capabilities. Both models support data rates of up to 56 Kbps, ensuring efficient and swift data transfer for various applications. This allows users to experience minimal latency during downloads and uploads, appealing to those who depend on timely and reliable data delivery.

These modems utilize advanced technologies, such as V.92 and V.90 protocols, which enable users to benefit from features like quick connect, thereby reducing the time it takes to establish a connection. Additionally, the modems support both analog and digital lines, making them adaptable for different environments and infrastructures.

Another notable characteristic of the MT9234ZBA and MT9234ZBA-V modems is their compatibility with a wide range of operating systems, including various versions of Windows, Linux, and Mac OS. This cross-platform support ensures that users can easily integrate these modems into their existing software environments without encountering significant compatibility issues.

The design and construction of these modems are also worth mentioning. They are compact and lightweight, making them easy to install and reposition as needed. Their robust construction ensures longevity, which is crucial for users in environments where durability is paramount.

For those concerned about security, Multi-Tech Systems has integrated multiple security features within these modems. This includes support for encryption protocols, ensuring that data transmitted over the modem remains secure and protected from unauthorized access.

In conclusion, the MT9234ZBA and MT9234ZBA-V by Multi-Tech Systems represent an excellent choice for anyone in need of reliable and high-speed modem solutions. With their advanced features, compatibility with various operating systems, and emphasis on security, these modems stand out in the crowded telecommunications market. Whether for home use or in a professional setting, the MT9234ZBA and MT9234ZBA-V offer robust solutions for modern communication needs.
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