Multi-Tech Systems FR3060 manual Service, To log on to the Multi-Tech BBS, To Download a file

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MultiFRAD 3000-Series User Guide

Service

If your tech support specialist decides that service is required, your MultiFRAD may be sent (freight prepaid) to our factory. Return shipping charges will be paid by Multi-Tech Systems.

Include the following with your MultiFRAD:

•a description of the problem.

•return billing and return shipping addresses.

•contact name and phone number.

•check or purchase order number for payment if the MultiFRAD is out of warranty. (Check with your technical support specialist for the standard repair charge for your MultiFRAD).

•if possible, note the name of the technical support specialist with whom you spoke.

If you need to inquire about the status of the returned product, be prepared to provide the serial number of the product sent.

Send your MultiFRAD to this address:

MULTI-TECH SYSTEMS, INC.

2205 WOODALE DRIVE

MOUNDS VIEW, MINNESOTA 55112 ATTN: SERVICE OR REPAIRS

You should also check with the supplier of your MultiFRAD on the availability of local service and/or loaner units in your part of the country.

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi-Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.

4.Press ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a file

If you know the file name

1.From the Main Menu, type F to access the Files Menu, then type D.

2.Enter the name of the file you wish to download from the BBS.

3.If a password is required, enter the password.

4.Answer Y or N to the automatic logoff question.

5.Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol).

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Contents User Guide User Guide Record of Revisions RevisionDescriptionContents Appendices Introduction and Description Introduction MultiFRAD 3000-SeriesPreview of this Guide Composite Link Front Panel DescriptionEthernet Channels 3 through Channels 1Voice/Fax Channels 1 Internal Composite Link T1 DSU Connector Power ConnectorFrame Ground GND Connector Monitor XMT/RCV ConnectorChannels 3 10 Connectors Voice/Fax Channels 1 8 ConnectorsChannel Connectors Technical SpecificationsCommand Port Voice/Fax Channel ConnectorsInstallation Unpacking your MultiFRAD Safety WarningsValid Voice/Fax Channel Connections Cabling your MultiFRAD General Cable ConnectionsChannel Cable Connections Voice/Fax Cable Connections Jumper Block Positioning Procedure DefaultSoftware Loading and Configuration Loading your Software Software Loading and Configuration MultiFRAD 3000-Series User Guide IP Address Ethernet Mask Frame Type MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Detect and Map Your DLCIs MultiFRAD 3000-Series User Guide Build Your Phone Directory Database MultiFRAD 3000-Series User Guide Click Download Setup MultiFRAD 3000-Series User Guide MultiFRAD Software Before You Begin MultiFRAD Configuration Changing IP Parameters MultiFRAD Software MultiFRAD 3000-Series User Guide Changing IPX Parameters MultiFRAD 3000-Series User Guide MultiFRAD Software Changing Bridging Parameters WAN Port Setup Point to Point Setup Frame Relay Setup MultiFRAD 3000-Series User Guide MultiFRAD Software MultiFRAD 3000-Series User Guide MultiFRAD Software Data Port Configuration Interface Changing Voice/Fax Channel ParametersFXS Interface FXO Interface Voice/FaxInterface Regional Changing the Phone Directory Database Others Setup Enable Logging of Statistics Statistics IP Statistics IPX Port Statistics STP Spanning Tree Port StatisticsSnmp Statistics WAN StatisticsPPP Statistics Data Port Statistics Frame Relay Statistics MultiFRAD 3000-Series User Guide Remote Configuration and Management Remote Configuration Modem-BasedRemote Configuration and Management LAN-Based Warranty, Service and Tech Support Remote Management TelnetMultiFRAD Configuration MultiFRAD Management MenuWEB Browser Management Remote User DatabaseRemote Configuration and Management MultiFRAD 3000-Series User Guide Warranty, Service and Tech Support Limited Warranty On-line Warranty RegistrationRecording MultiFRAD Information Tech SupportContacting Tech Support via E-mail To log on to the Multi-Tech BBS ServiceMulti-Tech BBS To Download a fileAbout the Internet If you don’t know the file nameMultiFRAD 3000-Series User Guide Appendices Appendix a Cabling Diagrams Command Port Cable LAN CablesVoice/Fax Channel Connectors Trunk Cable RS232C/V.24 * Link CableRemote Configuration Cable Command PortAppendix B Regulatory Information Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary 100 101 102 103 Index Remote Configuration
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