Multi-Tech Systems FR3100, FR3060 manual Tech Support, Recording MultiFRAD Information

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Chapter 6 - Warranty, Service and Tech Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972- 2439. Please fill out the MultiFRAD information (below), and have it available when you call. If your MultiFRAD requires service, the tech support specialist will guide you on how to send in your equipment (refer to the next section).

Recording MultiFRAD Information

Please fill in the following information on your MultiFRAD. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your MultiFRAD.

Please note the type of external link device that is connected to your MultiFRAD before calling tech support. Also, note the status of your MultiFRAD including LED indicators, screen messages, diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space below to note the status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the internet, you can contact Tech Support via e-mail at the following address:

http://www.multitech.com/_forms/email_tech_support.htm

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Contents User Guide Record of Revisions RevisionDescription User GuideContents Appendices Introduction and Description MultiFRAD 3000-Series IntroductionPreview of this Guide Front Panel Description Composite LinkEthernet Channels 1 Channels 3 throughVoice/Fax Channels 1 Frame Ground GND Connector Power ConnectorInternal Composite Link T1 DSU Connector Monitor XMT/RCV ConnectorVoice/Fax Channels 1 8 Connectors Channels 3 10 ConnectorsCommand Port Technical SpecificationsChannel Connectors Voice/Fax Channel ConnectorsInstallation Safety Warnings Unpacking your MultiFRADValid Voice/Fax Channel Connections General Cable Connections Cabling your MultiFRADChannel Cable Connections Voice/Fax Cable Connections Default Jumper Block Positioning ProcedureSoftware Loading and Configuration Loading your Software Software Loading and Configuration MultiFRAD 3000-Series User Guide IP Address Ethernet Mask Frame Type MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Software Loading and Configuration MultiFRAD 3000-Series User Guide Detect and Map Your DLCIs MultiFRAD 3000-Series User Guide Build Your Phone Directory Database MultiFRAD 3000-Series User Guide Click Download Setup MultiFRAD 3000-Series User Guide MultiFRAD Software Before You Begin MultiFRAD Configuration Changing IP Parameters MultiFRAD Software MultiFRAD 3000-Series User Guide Changing IPX Parameters MultiFRAD 3000-Series User Guide MultiFRAD Software Changing Bridging Parameters WAN Port Setup Point to Point Setup Frame Relay Setup MultiFRAD 3000-Series User Guide MultiFRAD Software MultiFRAD 3000-Series User Guide MultiFRAD Software Data Port Configuration Changing Voice/Fax Channel Parameters InterfaceFXS Interface Voice/Fax FXO InterfaceInterface Regional Changing the Phone Directory Database Others Setup Enable Logging of Statistics Statistics IP Statistics STP Spanning Tree Port Statistics IPX Port StatisticsWAN Statistics Snmp StatisticsPPP Statistics Data Port Statistics Frame Relay Statistics MultiFRAD 3000-Series User Guide Remote Configuration and Management Modem-Based Remote ConfigurationRemote Configuration and Management LAN-Based Warranty, Service and Tech Support Telnet Remote ManagementMultiFRAD Management Menu MultiFRAD ConfigurationRemote User Database WEB Browser ManagementRemote Configuration and Management MultiFRAD 3000-Series User Guide Warranty, Service and Tech Support On-line Warranty Registration Limited WarrantyTech Support Recording MultiFRAD InformationContacting Tech Support via E-mail Multi-Tech BBS ServiceTo log on to the Multi-Tech BBS To Download a fileIf you don’t know the file name About the InternetMultiFRAD 3000-Series User Guide Appendices LAN Cables Appendix a Cabling Diagrams Command Port CableVoice/Fax Channel Connectors RS232C/V.24 * Link Cable Trunk CableCommand Port Remote Configuration CableAppendix B Regulatory Information Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary MultiFRAD 3000-Series User Guide Glossary 100 101 102 103 Index Remote Configuration

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