Multi-Tech Systems FR2201 manual Tech Support, Recording MultiFRAD Information

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Chapter 6 - Warranty, Service and Tech Support

Tech Support

Multi-Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, call 1-800-972- 2439. Please fill out the MultiFRAD information (below), and have it available when you call. If your MultiFRAD requires service, the tech support specialist will guide you on how to send in your equipment (refer to the next section).

Recording MultiFRAD Information

Please fill in the following information on your MultiFRAD. This will help tech support in answering your questions. (The same information is requested on the Warranty Registration Card.)

Model No.: _________________________

Serial No.: _________________________

Software Version: ____________________

The model and serial numbers are on the bottom of your MultiFRAD.

Please note the type of external link device that is connected to your MultiFRAD before calling tech support. Also, note the status of your MultiFRAD including LED indicators, screen messages, diagnostic test results, DIP-Switch settings, problems with a specific application, etc. Use the space below to note the status:

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

________________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

______________________________________________________________________________________________________________

______________________________________________________________________________________________________

Contacting Tech Support via E-mail

If you prefer to receive service on-line, via the Internet, you can contact Tech Support via e-mail at the following address:

http://www.multitech.com/_forms/email_tech_support.htm

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Contents User Guide User Guide Contents Appendixes Introduction and Description MultiFRAD IntroductionIntroduction and Description Preview of this GuideEthernet Front Panel DescriptionBack Panel Description Ethernet AUI ConnectorShunts ShuntsData Ports Technical SpecificationsMultiFRAD II User Guide Installation Unpacking Unpacking your MultiFRADCabling your MultiFRAD Cabling Procedure Step ProcedureMultiFRAD II User Guide Software Loading and Configuration Choose Destination Location screen is displayed Installing your SoftwareSoftware Loading and Configuration MultiFRAD II User Guide Software Loading and Configuration MultiFRAD II User Guide Software Loading and Configuration MultiFRAD II User Guide MultiFRAD Software Before You Begin Download User DefaultsDownload Firmware Setup Menu MultiFRAD ConfigurationIP Setup MultiFRAD II User Guide IPX Setup MultiFRAD II User Guide Spanning Tree Setup Statistics IP Statistics STP Spanning Tree Port Statistics IPX Port StatisticsSnmp Statistics Frame Relay Statistics WAN StatisticsData Port Statistics WAN Port Setup Point to Point Setup Frame Relay Setup MultiFRAD Software MultiFRAD II User Guide MultiFRAD Software Data Port Configuration Remote Configuration and Management Modem-Based Remote Configuration Procedure Remote Configuration and Management MultiFRAD II User Guide Telnet MultiFRAD Management Remote User Database Web Browser Management Warranty, Service and Tech Support On-line Warranty Registration Limited WarrantyTech Support Recording MultiFRAD InformationContacting Tech Support via E-mail Service Multi-Tech BBS To log on to the Multi-Tech BBSTo Download a file About the Multi-Tech Fax-Back Service About CompuServeAbout the Internet Appendixes LAN Cables Appendix a Cabling Diagrams Command Port CableRS232C/V.24 * Link Cable Trunk CableCommand Port Remote Configuration CableAppendix B Regulatory Information Figure B-1. OSI Protocol Stack Appendix C Network OverviewPacket Internet Protocol IP Network AddressIP Addressing MultiFRAD II User Guide Glossary MultiFRAD II User Guide Glossary MultiFRAD II User Guide Glossary MultiFRAD II User Guide Glossary MultiFRAD II User Guide Glossary MultiFRAD II User Guide Subscriber Loop See Local loop MultiFRAD II User Guide Glossary About the Multi-TechFax-Back Service Recording MultiFRAD Information