Multi-Tech Systems MT5634ZLXE-T, MT5634ZLX 2 Appendix D Warranty, Service, and Technical Support

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MultiMobile User Guide

Appendix D: Warranty, Service, and Technical Support

Limited Warranty

Multi-Tech Systems, Inc. (MTS) warrants that this product will be free from defects in material or workmanship for a period of ten years from the date of purchase or, if date of purchase is not provided, ten years from the date of shipment (limited to customers in the U.S., Canada, Mexico, and United Kingdom). For customers in all other countries, due to certain legal restrictions, MTS warrants that this product will be free from defects in material or workmanship for a period of five years from the date of purchase or, if date of purchase is not provided, five years from the date of shipment, unless otherwise limited or prohibited by law.

MTS MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED, AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED.

This warranty does not apply to any products that have been damaged by lightning storms, water, or power surges, or that have been neglected, altered, abused, used for a purpose other than the one for which they were manufactured, repaired by the customer or any party without MTS’s written authorization, or used in any manner inconsistent with MTS’s instructions.

MTS’s entire obligation under this warranty shall be limited (at MTS’s option) to repair or replacement of any products that prove to be defective within the warranty period, or, at MTS’s option, issuance of a refund of the purchase price. Defective products must be returned by Customer to MTS’s factory with transportation prepaid.

MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PURCHASE PRICE FOR DEFECTIVE PRODUCTS.

Online Warranty Registration

If you have access to the World Wide Web, you can register your Multi-Tech product online at the following URL:

http://www.multitech.com/register

Service

If you are outside the USA, your local distributor of Multi-Tech products usually offers the quickest and most economical repair option. If necessary, you may send your modem to our Mounds View factory in the USA. A modem that is shipped to us from outside the USA must have a Returned Materials Authorization (RMA) and shipping instructions. To return a modem for repair from inside the USA, no RMA is required; simply send it to us freight prepaid. Include a description of the problem, a return shipping address, and a check or purchase order for out-of- warranty repairs.

Please send modems that require repairs to the following address:

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, MN 55112

Attn: Repair

If you are shipping from outside the USA, please contact our Repair Department for an RMA prior to your shipment. You can contact us by telephone at +(612) 785-3500 or by fax at +(612) 785- 9874.

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MT5634ZLX/E

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Contents Models MT5634ZLX/E and MT5634ZLX/E-T/2 User GuideUser Guide Revision DescriptionContents EMC, Safety and Terminal Directive Compliance IndexIntroduction and Description Product Description IntroductionMultiMobile User Guide Technical Specifications Features System Requirements MultiMobile User Guide Quick Start Safety Warning Telecom UnpackingMT5634ZLX/E Installation Installing Driver and Modem Software Windows 98 InstallationQuick Start MT5634ZLX/E Windows 95 Installation Click My Computer Control Panel and double-clickModems Windows NT 4.0 Installation Pre-installation InstructionsMT5634ZLX/E Installation in NT Open My Computer Control Panel NetworkMT5634ZLX/E Modem configuration for NT Click Have Disk Quick Start MT5634ZLX/E Windows NT 3.51 Installation · TCP/IP Novell NetWare Installation Artisoft Lantastic 6.0 InstallationFor Non-Windows 95/98/NT Systems MS LAN Manager Installation PROTOCOL.INIWindows for Workgroups 3.11 Installation Packet Driver InstallationSelect Enhanced mode NDIS3 for.... then click OK Using Windows 95/98/NT HyperTerminal Program Understanding AT CommandsBasic Modem Operation Dialing and Answering Techniques MT5634ZLX/E AT Commands, S-Registers and Result Codes How To Use AT Commands AT&K3H0EnterAT Commands, S-Registers, and Result Codes Basic AT Commands Speaker off during dialing and on until carrier present AT Commands, S-Registers, and Result Codes Remote digital loopback test, in normal mode MT5634ZLX/E Result Codes Terse Verbose DescriptionRegisters MT5634ZLX/E MT5634ZLX/E MT5634ZLX/E Remote Configuration Setup Basic ProcedureChanging the Setup Password Remote Configuration Changing the Remote Escape CharacterMT5634ZLX/E Troubleshooting Modem Does Not Auto-Answer the Phone Modem Goes Off-Hook and Disables the Telephone LineCharacters on the Screen Are Doubled Troubleshooting No Text Appears on the Screen in Data Mode No Text Appears on the Screen When in Command ModeModem Loses the Connection When in Use Communications Software Dials, but FailsModem Gets Random Errors in Transmitted Data ConnectInstalling The Win 95 Driver Over SystemSoft CardWorks Enabling The MT5634ZLX/ESelect Properties Select Drivers in Properties Select Use Plug and PlayCOM Port and IRQ Conflicts WindowsWindows 95/98 Windows NT 3.51 and NTAppendices Class B Statement FCC Part Appendix a Regulatory ComplianceIndustry Canada FCC Part 68 Telecom AppendicesFAX Branding Statement Canadian Limitations NoticeCommission Decision CTR21 EMC, Safety and Terminal Directive ComplianceNew Zealand Telecom Warning Notice Appendix B V.90 Support TroubleshootingIntroduction Appendix C Comprehensive Driver Notes Introduction Lmndisnif Drivername LMNDIS$NDIS2 Driver for Windows for Workgroups ODI Driver for Workgroups Limited Warranty Appendix D Warranty, Service, and Technical SupportOnline Warranty Registration Technical Support Multi-Tech BBSIf you know the file name If you don’t know the file nameAbout the MultiMobile SoftGSM Cellular Upgrade About the InternetAbout Ordering Accessories SupplyNet Online Ordering InstructionsAppendix E Uninstalling in Windows 98/95/NT Index IndexMultiMobileUSB User Guide