Multi-Tech Systems MT5634ZLX manual Technical Support, Multi-Tech BBS, If you know the file name

Page 65

Appendices

Technical Support

Multi-Tech Systems has an excellent staff of technical support personnel available to help you get the most out of your Multi-Tech product. If you have any questions about the operation of this unit, please call (800) 972-2439 (USA and Canada) or (612) 785-3500 (international and local). Please have modem information available. You can also contact Technical Support via the following URL:

http://www.multitech.com/_forms/email_tech_support.htm.

The Multi-Tech BBS

For customers who do not have Internet access, Multi-Tech maintains a bulletin board system (BBS) that mirrors its FTP site. Information available from the BBS includes new product information, product upgrade files, and problem-solving tips. The phone number for the Multi- Tech BBS is (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

The BBS can be accessed by any asynchronous modem operating at 1200 bps to 33,600 bps at a setting of 8 bits, no parity, and 1 stop bit (8-N-1).

To Log on to the Multi-Tech BBS

1.Set your communications program to 8-N-1.

2.Dial our BBS at (800) 392-2432 (USA and Canada) or (612) 785-3702 (international and local).

3.At the prompts, type your first name, last name, and password; then press ENTER. If you are a first time caller, the BBS asks if your name is spelled correctly. If you answer yes, a questionnaire appears. You must complete the questionnaire to use the BBS on your first call.

4.Click ENTER until the Main Menu appears. From the Main Menu you have access to two areas: the Files Menu and News. For help on menu commands, type ?.

To Download a File

If you know the file name

1.From the Main Menu, type F to access the Files Menu, then type D.

2.Enter the name of the file you wish to download from the BBS.

3.If a password is required, enter the password.

4.Answer Y or N to the automatic logoff question.

5.Select a file transfer protocol by typing the indicated letter, such as Z for Zmodem (the recommended protocol).

6.If you select Zmodem, the transfer will begin automatically. If you select another protocol, you may have to initiate the transfer yourself. (In most data communications programs, the PAGE DOWN key initiates the download.)

7.When the download is complete, press ENTER to return to the File Menu.

8.To exit the BBS, type G and press ENTER.

If you don’t know the file name

1.From the Main Menu, type F to access the Files Menu. For a list of file areas, type L, press ENTER, then type L and press ENTER again. (If you do not type the second L, you will list all of the files on the BBS.)

2.Mark each file area you would like to examine by typing its list number and clicking ENTER.

3.Enter L to list all the files in the selected file areas. Enter C to go forward in the file list and P to go back.

MT5634ZLX/E

65

Image 65
Contents User Guide Models MT5634ZLX/E and MT5634ZLX/E-T/2Revision Description User GuideContents Index EMC, Safety and Terminal Directive ComplianceIntroduction and Description MultiMobile User Guide IntroductionProduct Description Technical Specifications Features System Requirements MultiMobile User Guide Quick Start Unpacking Safety Warning TelecomMT5634ZLX/E Installation Windows 98 Installation Installing Driver and Modem SoftwareQuick Start MT5634ZLX/E Windows 95 Installation Click My Computer Control Panel and double-clickModems Pre-installation Instructions Windows NT 4.0 InstallationMT5634ZLX/E Installation in NT Open My Computer Control Panel NetworkMT5634ZLX/E Modem configuration for NT Click Have Disk Quick Start MT5634ZLX/E Windows NT 3.51 Installation · TCP/IP For Non-Windows 95/98/NT Systems Artisoft Lantastic 6.0 InstallationNovell NetWare Installation PROTOCOL.INI MS LAN Manager InstallationSelect Enhanced mode NDIS3 for.... then click OK Packet Driver InstallationWindows for Workgroups 3.11 Installation Basic Modem Operation Understanding AT CommandsUsing Windows 95/98/NT HyperTerminal Program Dialing and Answering Techniques MT5634ZLX/E AT Commands, S-Registers and Result Codes AT&K3H0Enter How To Use AT CommandsAT Commands, S-Registers, and Result Codes Basic AT Commands Speaker off during dialing and on until carrier present AT Commands, S-Registers, and Result Codes Remote digital loopback test, in normal mode MT5634ZLX/E Terse Verbose Description Result CodesRegisters MT5634ZLX/E MT5634ZLX/E MT5634ZLX/E Remote Configuration Changing the Setup Password Basic ProcedureSetup Changing the Remote Escape Character Remote ConfigurationMT5634ZLX/E Troubleshooting Characters on the Screen Are Doubled Modem Goes Off-Hook and Disables the Telephone LineModem Does Not Auto-Answer the Phone No Text Appears on the Screen When in Command Mode Troubleshooting No Text Appears on the Screen in Data ModeModem Loses the Connection When in Use Communications Software Dials, but FailsConnect Modem Gets Random Errors in Transmitted DataEnabling The MT5634ZLX/E Installing The Win 95 Driver Over SystemSoft CardWorksSelect Properties Select Drivers in Properties Select Use Plug and PlayWindows COM Port and IRQ ConflictsWindows 95/98 Windows NT 3.51 and NTAppendices Industry Canada Appendix a Regulatory ComplianceClass B Statement FCC Part Appendices FCC Part 68 TelecomCanadian Limitations Notice FAX Branding StatementNew Zealand Telecom Warning Notice EMC, Safety and Terminal Directive ComplianceCommission Decision CTR21 Introduction TroubleshootingAppendix B V.90 Support Lmndisnif Drivername LMNDIS$ Appendix C Comprehensive Driver Notes IntroductionNDIS2 Driver for Windows for Workgroups ODI Driver for Workgroups Online Warranty Registration Appendix D Warranty, Service, and Technical SupportLimited Warranty Multi-Tech BBS Technical SupportIf you know the file name If you don’t know the file nameAbout the Internet About the MultiMobile SoftGSM Cellular UpgradeSupplyNet Online Ordering Instructions About Ordering AccessoriesAppendix E Uninstalling in Windows 98/95/NT Index IndexMultiMobileUSB User Guide