Multi-Tech Systems MT5634ZPX-PCI-U manual Upgrade the Modem’s Firmware, Restore Your Parameters

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MultiModemZPX User Guide

C Upgrading the Modem

2.In the program’s terminal window, type AT&V and press ENTER to list your modem’s current parameters.

3.Record your parameters by saving the screens and sending them to your printer.

4.Type AT&W1Z and press ENTER to clear your stored parameters and reset your modem to factory default.

5.Close the terminal program.

Step 6: Upgrade the Modem’s Firmware

Before you begin the following procedure, read the README.TXT file extracted from the upgrade archive file. Note the file name for the new firmware (example: ARQG125A.HEX). Also, if you are using Windows NT, you must disable Windows RAS and Microsoft Fax Service before upgrading the modem’s firmware. To disable RAS and your Fax service, Click Start Settings Control Panel, and then double-click Services. Select Remote Access Server , and then click the Startup button. Select Manual as the startup type, and then click OK. Do the same for any fax service.

WARNING: Never install an older version of firmware over a newer version. Doing this WILL DESTROY THE FLASH PROM! If the flash PROM is destroyed, the modem must be sent in for repair.

1.Run Flash Wizard by double-clicking its icon or file name, or by selecting it from the Start menu. The program begins by identifying devices attached to your computer.

2.Select the modem to be upgraded, and then click Next to proceed.

3.Select the port to be upgraded from the Port list, select the appropriate .HEX file from the Hex File list, and then click Next to continue.

Note: Do not use FLASHLDR.HEX. This file is used internally by Flash Wizard.

4. The Progress dialog box now displays the progress of the upgrade.

Caution: Any disruption of the program during this stage of the upgrade can cause your modem to become inoperable. Wait for the Next button to become active before proceeding.

5.When the flash upgrade is complete, the message Programming Complete appears. Click Next to continue.

6.The Results dialog box appears next. Click Finish to exit Flash Wizard.

Note: If you are using Windows NT, be certain to enable RAS and your fax service when the operating system restarts.

Step 7: Restore Your Parameters

Your modem has been updated. You can now open your terminal program to reprogram your modem parameters or to confirm the update by typing ATI in the terminal window and pressing ENTER.

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Contents MultiModem ZPX Warranty Patents MultiModemZPX User GuideRecord of Revisions TrademarksContents MultiModemZPX User Guide Introduction Product DescriptionInstallation Safety WarningsWhat You Will Need We supplyInstall the MultiModemZPX in your Computer Make the External Connections Line ConnectionPhone Connection Optional Microphone Connection OptionalChanging the Windows 98/Me COM Port Assignment Install the Modem DriverInstalling the Modem Driver in Windows 98/Me/2000/XP Verifying the Windows 98/Me Configuration Installing the Modem Driver in Windows NT Remote Access SetupVerifying the Windows NT Configuration Click Start Settings Control Panel. Double-clickModemsVerifying the Windows 2000 Configuration Click Start Settings Control PanelViewing System Resources Removing Previous Modems from WindowsConfigure the Modem for Your Country AT CommandsClick Initial Setup and Country Selection Global Wizard UtilityInstall PhoneTools Remote Configuration Basic ProcedureSetup To Change the Setup PasswordTo Change the Remote Escape Character Troubleshooting Modem Does Not Respond to CommandsModem Cannot Connect When Dialing Modem Disconnects While Online Data Is Being Lost Modem Cannot Connect When AnsweringFile Transfer Is Slower Than It Should Be There Are Garbage Characters on the Monitor Modem Doesn’t Work with Caller IDFax and Data Software Can’t Run at the Same Time Voice Functions Don’t WorkSpeakerphone Test with voice option Click Cancel in the Connection Description dialog boxLoopback Test Appendix a Regulatory Compliance FCC Part 68 TelecomFCC Part Fax Branding StatementProtection Against Contact with TNV Circuit Canadian Limitations NoticeIndustry Canada EMC, Safety, and R&TTE Directive Compliance New Zealand Telecom Warning NoticeSouth African Notice International Modem RestrictionsAppendix B Technical Specifications Build NumberFrequency Stability Upgrade Overview Appendix C Upgrading the ModemIntroduction Identify the Modem FirmwareDownload the Upgrade File Extract the Upgrade FilesIdentify the Current Firmware Version Document and Clear Your Stored ParamentersUpgrade the Modem’s Firmware Restore Your ParametersPC portLinux port Vendor id=11c1 Device id=480Using the Terminal Program Minicom to Verify Operation Select Dialup Configuration ToolCalling the ISP Select RH PPP DialerInstallation BaseAddr x I/O NxNNNNMultiModemZPX User Guide Index
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