Milan Technology MIL-W0311, MIL-W1311 manual Dial-in Access, Check the Modem, Check the Remote PC

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Wireless Gateway User Guide

Dial-in Access

Problem 1: Remote PC can't connect to the Wireless Gateway.

Solution 1: Check the settings on the Wireless Gateway

•Serial Port is Enabled.

•Dial-in is Enabled.

•User has been created, and has Dial-in permission.

•Call-back settings are correct for this user.

•Modem settings are correct.

•Both the Wireless Gateway and the remote PC are using the same settings for the login authentication (PAP, CHAP, MSCHAP).

Check the Modem

•Modem is properly connected and powered on.

•The modem is working correctly, and the Remote user is dialing the correct telephone number for the modem.

This can be checked by listening to the modem. You should hear the Wireless Gateway's modem answer the incoming call.

•If the call is received but not answered, the modem's "Auto- answer" feature is turned OFF. To turn it on, add the appropriate AT command to the Initial String in the on the Wireless Gate- way's Modem Properties screen. See Chapter 6 for details of the Modem Properties screen, and Appendix C for more information on AT commands.

•If the call is answered, but no connection is established, then ei- ther the modems are unable to negotiate a connection, or the login to the Wireless Gateway has failed.

This can be checked by examining the Log file for the Remote PC. See Finding the current Initial String in Appendix C for in- structions on enabling and viewing the Log file.

Check the Remote PC

•Ensure that both the Wireless Gateway and the remote PC are using the same settings for the login authentication (PAP, CHAP, MSCHAP).

•When prompted for "User Name" and "Password", the remote user must enter the correct User Name and Password, as configured on the Wireless Gateway's User Details screen.

•The modem Log file on the remote PC may provide useful information about the cause of the connection failure. See Finding the current Ini- tial String in Appendix C for instructions on enabling and viewing the Log file.

Problem 2: Remote PC can connect using Dial-in, but can't access LAN resources.

Answer 2: Currently, Microsoft networking (using NetBIOS over TCP/IP) is not supported. Only standard TCP/IP connections can be made. So the Dial-in PC cannot use Network Neighborhood, or Windows File/Print sharing.

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Contents ShAir Office Table of Contents AT Commands Standard AT Commands Access Control Wireless LAN ConfigurationWireless Gateway Pcmcia Wireless Card MIL-W1311 only URL Filter Virtual ServersIntroduction Wireless Gateway FeaturesLAN Features Network Printer Internet Access FeaturesWireless Features Configuration & Management RAS Remote Access ServicesSecurity Features Advanced Internet FunctionsPhysical Details Package ContentsRear Panel Rear PanelTo Clear All Data and restore the factory default values Reset ButtonPower port Pcmcia slotDIP Switch Setting Description DIP SwitchesRestore Default IP Address and Clear Password Procedure InstallationChoose an Installation Site RequirementsPower Up Insert Wireless Pcmcia cardConnect LAN Cable Connect WAN CableTo Do this Refer to ConfigurationOverview Connecting to the Wireless Gateway Configuration ProgramPreparation If you cant connectNavigation & Data Input PasswordQuick Setup Overview Quick Setup ScreenRouter Configuration Data Quick Setup ScreenWireless WEP Status CancelButtons SaveConfiguration Wireless ScreenData Wireless Screen WEP Data Privacy Wireless Station AccessFor Other Wireless Stations Access For Wireless Stations listed above PermissionExisting Stations New stationData Status Screen Status ScreenDevice Name Physical AddressWAN Links SystemInternet Access Log Access Control LogWAN Status WAN Status Direct ConnectionData Connection Log WAN Status PPPoEStatus Data Connect Connection Log MessagesDisconnect Clear LogTCP/IP Settings PC ConfigurationTo check your PCs TCP/IP Settings Windows ClientsUsing Specify an IP Address Using DhcpGateway Tab Win 95/98 Accessing AOL Internet AccessPrint Port Driver Setup Printing SetupPort Options ManagementLPD/LPR Printing Windows NT 4.0 Server ConfigurationBanner RetryAdding the Printer Windows 2000 Server ConfigurationWindows 2000 Select Port Client PC Setup for LPD/LPR PrintingCreating a Dial-in Connection in Windows Dial-in ConfigurationDial-up Networking Properties Using the Dial-in ConnectionPrinting Installing the PrinterMacintosh Clients Linux Clients Internet Access on LinuxLPD Printing on Linux To act as a Dhcp Client recommendedFor Internet Access via the Wireless Gateway Wireless Station ConfigurationOther Unix Systems LPD PrintingWhat Dhcp Does Using the Wireless Gateways Dhcp ServerUsing another Dhcp Server To Configure your PCs to use Dhcp Serial Port Screen Serial PortModem Internet AccessData Serial Port Screen Links Dial-InData Modem Properties Screen Modem Properties ScreenInitial String Other PropertiesOther Save asOverview Controlling Dial-in AccessDial -in Users Data Dial-in Users Screen Dial-in Users ScreenExisting Users Other UsersUser ID User Details ScreenData User Details Screen Enforce connection Enable dial-in accessTime limit Call backOverview Serial Port StatusData Serial Port Status Screen StatusLog Connection LogSerial Port Options PasswordWhen prompted for the password, leave the User Name blank NAT Network Address Translation DNS Domain Name ServerRemote Management To connect from a remote PC via the InternetPrinter Port Routing TableData Printer Port Screen AppleTalkPrinter Status Logical PrintersRouting Using this ScreenRouting Screen Static Routing TableStatic Routing Table Data Routing ScreenUpdate Router ConfigurationLocal Router Other Routers on the Local LANFor Router As Default Route For the Wireless Gateways Routing TableFor Router Bs Default Route Static Routing ExampleAdvanced Internet Screen Advanced InternetSpecial Internet Applications Using a Special ApplicationSpecial Applications Screen At any time, only one 1 PC can use each Special ApplicationManaging Special Application Entries Data Special Applications ScreenSelect Entry DetailsIncoming Tips URL FilterOperation Site List URL Filter ScreenData URL Filter Screen Types of Virtual Servers Virtual ServersIP Address seen by Internet Users Data Virtual Server Screen Virtual Server ScreenWAN IP Address Virtual ServersLAN IP Address User Defined Virtual ServersSelect Server Managing User Defined Virtual ServersData- User Defined Virtual Servers Screen Internal Port Connecting to the Virtual ServersNumber External Port NumberDMZ Screen EnableData DMZ Screen LAN IP AddressWAN IP Address To use this feature Access ControlAccess Control Log Operations Security Groups ScreenPacket Filter Table Access Rights Internet Access for this GroupData Security Groups Screen Select PC PCs ScreenData PCs Screen Reserve entry Network AdapterReserved Security GroupData Filters Screen Filters ScreenTCP Filters Port NoInternet Access TroubleshootingGeneral Problems Problem 2 Wireless connection speed is very slow Wireless AccessProblem 1 My PC cant locate the Wireless Access Point Printing To remove an existing printer port installationWireless Gateway User Guide Appendix a Troubleshooting Check the Remote PC Dial-in AccessCheck the Modem Appendix a Troubleshooting Ad-hoc Mode About Wireless LANsInfrastructure Mode ModesChannels WEP AuthenticationWireless LAN Configuration Access ControlAT Commands AT CommandsRequired Settings Setting AT CommandConnection Properties W95/98 Command Description Standard AT CommandsATO Extended AT& Commands Wireless Gateway SpecificationsPcmcia Wireless Card MIL-W1311 only