Minicom Advanced Systems 108/116 IP manual Troubleshoooting Update Software, Electricity Failuure

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Operating the Smart 108/116 IP Switching System Locally

Troubleshootinng – Update Software

2.Press Options -> Advannced -> Manual Update.

3.Open the appropriate hex file.

4.Click Start.

The firmware updates.

6.3.9Restoring Factoory Settings

You can restore the OSD to the factory settings from the Update softwaare.

All changes made (such as passwords, access rights, and namess) will be removed.

To restore the OSD facttory settings:

1.Select Options/Advanced/Set default.

The OSD returns to th e factory default settings.

You can also restore the OSD default settings from the OSD (F7) (see page 66)

6.4 Troubleshoooting – Update Software

This section describes howw to troubleshoot the following two problems that may arise when updating the Smart 108/116 IP firmware:

Communication Error message

Electricity failure

6.4.1Communicationn Error Message

When updating a unit, a Communication Error message may appear.

To fix the communicatioon problem:

1.Check that the RS232 Serial cable’s RS232 connector is connected to the switch’s Flash port.

2.Check that the RS232 Serial cable’s DB9F connector is connected too the laptop’s Serial port.

3.Verify that there is no Remote session in progress by pressing the Local button.

4.Restart the update proocess.

6.4.2Electricity Failuure

The electricity may fail whhile updating the Smart 108/116 IP firmware.

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Contents Smart 108/116 IP User Guide Legal Notice About this Document Chapters and Their ContentsRefresh Rates Snmp Events Table Video ResolutionStyle Conventions Arial BoldTable of Contents Conducting a Remote Session Troubleshooting Safe Mode Downloading Update Software and Latest Firmware Smart 108/116 IP Unit Front Panel Table of FiguresDelete Keys Confirmation Box Introduction Features and BenefitsProduct Overview Client Computer Operating System Technical PrecautionsTerminology CompatibilityTrademarks SafetyWeee Compliance Smart 108/116 IP Unit InstallationOverview System ComponentsPort Functionality LED/Button FunctionalityMounting the Unit Pre-Installation GuidelinesRack Mounting Safety Considerations Rack Mounting the Smart 108/116 IP UnitTo rack mount the Smart 108/116 IP unit Connecting the SystemSmart 108/116 IP System Overview Connecting to the ServersTo connect the RICC/ROOC PS/2 to a powered on computer Connecting a R ICC/ROC PS/2Connecting a Ricc SUN Connecting a RICC/ROC USBTo connect the RICC/ROC USB Connecting the CAT5 Cables Connecting to the NetworkConnecting the KVM Console To connect the power sup ply to Smart 108/116 IP Connecting the Power SupplyBoot-Up Process Configuring the NetworkAssigning Static IP Addresses for a Number of Units Logging Onto the Web Configuration InterfaceTo log into the Web inteerface Mode, select ConfigurationWeb Configuration Interface Tabs ButtonFunctionality Configuring the Network SettingsWeb Configuration Toolbar Buttons Configuring Device ID SettingsTo configure Centralized Management settings Configuring the D evice IP AddressConfiguring Centrralized Management Settings To configure Device ID settingsAdding a User Configuring Network Snmp SettingsConfiguring User Settings To enable and configur e Snmp loggingUser UsersTo delete a User Deleting UsersBlocking a User Editing User InfformationTo configure a KVM switchh Configuring thhe KVM SwitchServer name Configuring the Security SettingsStandard Security Policy High Security Policy Performing Addditional Configuration OperationsTo configure the security settings Account Blocking sectionUpgrading Firmmware Installing an Sssl CertificateTo install an SSL Certifiicate To upgrade firmwareClick Start Upgrade. The upgrade starts Device Version UpgradeTo reload a Restoring Factoory SettingsTo restore factory settinngs Reloading aTo save changes Saving Chang es and Logging OutTo log off Enter Conducting a Remote SessionStarting a Remmote Session To log onto a remote sessiionToolbar Leave Mode as Remote AccessRemote Session Toolbar Buttons Sharing a Remote SessionButton Description To set the session profiile Setting the Session ProfileDisplaying thhe Toolbar Exclusive SessionTo work in full screen modde Full Screen ModeTo exit full screen modee Verifying Remote Presence Solutions InformationChanging the Video Performance Settings To verify Remote Presence Solutions informationMode, select Fixed or Adaptive To alter the settingsRefreshing the Video Image Adjusting the VideoAutomatically Adjusting the Video Image Manually Adjus ting Video SettingsOffset, Phase and Scale section To manually adjust the video settingsTo add a keyboard sequuence Managing Keeyboard SequencesAdding a Keybooard Sequence Medium, and HighSpecial Key Manager Editing a Key Sequence Recording a Ne w Custom KeyDeleting Key Sequuences Synchronizing Mouse PointersTo delete a keyboard sequence To manually synchronizze mouse pointers Manually Synchhronizing the MouseExamples USB OptionAdvanced Mouse Emullation Aligning the Mouse PointersDisconnecting the Remote Session Switching to a Different ServerCalibrating Mousee Pointers Entering Safe Mode Troubleshooting Safe ModeTo enter Safe mode Restoring Facttory DefaultsTo restore device firmw are To restore factory defauultsRestoring the Device Firmware Upgrade Succeeded Using the Keeyboard Hotkeys Operating the Smart 108/116 IP Switching Sysstem LocallyUsing the Ossd To select a computer Configuring the OSD SettingsNavigating the Ossd Selecting a ComputerTo configure the OSD settings Configuring thee General SettingsTo configure the generaal settings  Supervisor Status S who can Configuring Security Setttings Administrator Status a w ho can To activate password proteectionSerial Port Editing the Switch NammeChanging the OSD Hotkey Activating AutoskipEditing the Computer Namme Configuring the Ports SettingsRestoring OSD to Factoryy Defaults F7 To configure the ports setttingsTo configure the time s ettings Configuring thee Time SettingsModifying the Keyboard Setting To modify the keyboard settingsTo set the above periods Configuring the U sers SettingsSetting the Scan, Label, and Timeout Period To configure the users settingsTo give each user the desired access level Configuring thee Security SettingsOSD Functions F To change a user name or passwordTo view the available OSD functions Scanning Computers F4 Tuning F5Moving the Label F6 To input the DDC informatiion Upgrading the Smart 108/116 IP FirmwareDownloading Upddate Software and Latest Firmware Inputting and Updating DDC Information F10Connecting the Smart 108/116 IP System Update Software System RequirementsConnecting the RS232 Download Cable Starting and Configuring the Update Software Installing the SoftwareTo install the Update softwware Button/Box Function Smart 108/116 IP Switch Update WindowTo verify the Smart 108/1166 IP Switch version Smart 108/116 IP Switch VersionVerifying the Verssion Numbers Updating the Firmware To update the firmwareObtaining New Firmware RICC/ROC VersionManually Updating the RICC/ROCs To manually update the RICC/ROCsTo fix the communicatioon problem Troubleshoooting Update SoftwareCommunicationn Error Message Press Options Advannced Manual UpdateSmart 108/116 IP Specification Description Technical SpecificationsSpecification 65 x 25 x 25 mm / 2.55 x 0.98 x 0.98 Hz → Video Resolution and Refresh RatesEvent Text Code Comment Snmp Events TableConfusereventloginnotsucceededwrongusernameo 201204198 933207EN