LaCie 500 Series LCD Monitor
User Manual
Contacting Customer Support
page 41
6. Contacting Customer Support
Before You Contact Customer Support
Read the User Manual and review the Troubleshooting section.
If your question is related to monitor calibration, please refer to the Troubleshooting section of the LaCie blue eye pro User Manual. Launch the LaCie blue eye pro application and verify that your monitor is plugged to the DVI connection in the “About” section. Then perform a monitor Calibration Report and have it ready when contacting Technical Support.
If you have asked yourself all of the pertinent questions in the trou-
bleshooting checklist, and you still cannot get your LaCie monitor to work properly, please contact us. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information | Where to Find Information | |
1. | LaCie 500 Series serial number | Located on a sticker at the back of monitor or via the OSD (4.7. Informa- |
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| tion) |
2. | Macintosh/PC model | Mac users: |
3. | Operating system version | Click on the Apple icon in the menu bar and select About this Mac. |
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4. | Processor speed | Windows® users: |
Right click My Computer and select Properties > General. | ||
5. | Computer memory |
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6. | The brands and models of other internal and external | Mac users: |
| peripherals installed on my computer | Click on the Apple icon in the Finder bar and select About this Mac. |
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| Select More Info... The Apple System Profiler will launch and list |
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| your internal and external peripherals. |
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| Windows users: |
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| Right click My Computer and select Properties > Hardware. |