LaCie 301910 Drive is not running Are there other USB devices con, USB 2.0 port on your computer?

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LaCie Slim DVD±RW • Design by Sam Hecht

Troubleshooting

User Manual

page 19

 

 

 

Problem

Question

Solution

The drive is not running

Are there other USB devices con-

Disconnect any other USB devices and see if the drive’s perfor-

noticeably faster when

nected to the same port or hub?

mance improves.

connected via Hi-Speed

Is the drive connected to a USB hub?

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0

USB 2.0.

 

speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make

 

 

 

 

sure your USB hub supports Hi-Speed USB 2.0.

 

Is the drive connected to a Hi-Speed

Make sure that the Hi-Speed USB 2.0 drivers for both your host

 

USB 2.0 port on your computer?

bus adapter and device have been installed correctly. If in doubt,

 

 

uninstall the drivers and re-install them.

 

Does your computer or operating

See 1.1. Minimum System Requirements and 4.6. Data Transfers

 

system support Hi-Speed USB 2.0?

for more information.

The drive is working

Is the drive connected directly to the

Make sure that your drive is connected directly to the computer (see

slowly.

host computer?

2. Connecting Your LaCie Slim DVD±RW for more information).

 

 

For best performance, connect devices directly to the computer. For

 

 

more information, see 4.6. Data Transfers.

The drive’s media tray will

Have you tried dragging the disc’s

Drag the disc icon onto the Trash icon. The disc should then eject

not open.

icon to the Trash?

automatically. If this does not work, try using the eject function of

 

 

the software program that you are using.

 

Has a software program locked the

To check, disconnect the interface cable, then reconnect and push

 

eject function?

the Open/Close button. If the disc still will not eject, see section

 

 

3.4. Emergency Disc Ejection for more information on how to eject

 

 

your media.

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Contents Table of Contents Canada Compliance Statement CopyrightsTrademarks ChangesHealth & Safety Precautions Health, Safety & General Use PrecautionsGeneral Use Precautions LaCie Slim DVD±RW D esign by S am H echt Double Layer DVD Recording IntroductionQuick Links Click a topicLinux Users Minimum System RequirementsWindows Users Mac UsersBox Content Load/Eject Button Push this button to open the media tray Views of the DriveFront View Rear ViewUSB Icons Cables and ConnectionsHi-Speed USB USB 2.0 Y CableDVD and CD Media Format Definitions Supported DVD and CD FormatsWindows Users Connecting Your LaCie Slim DVD±RWConnecting the USB 2.0 Y Cable Mac UsersTo insert a disc Using Your LaCie Slim DVD±RWAccessing Discs Inserting DiscsEmergency Disc Ejection Ejecting DiscsDVD and CD Software Helpful Technical InformationFile System Formats DVD±RW Writing Methods What Are the Benefits of the USB Interfaces? About DVD/CD Available CapacityUSB Questions & Answers Data TransfersManual Updates TroubleshootingMac Users Problem Question SolutionSure your USB hub supports Hi-Speed USB Uninstall the drivers and re-install themSoftware program that you are using Drive is not running Are there other USB devices conRecording software Try using another piece of mediaDoes the drive support the format Disc. If in doubt, try another discOn the next Windows UsersHard drive, and then make the recording from the data on Drive’s media tray Are you receiving buffer underrunInternal and external peripherals Information Where to Find InformationContacting Customer Support Before You Contact Technical SupportLaCie Technical Support Contacts Contact us Warranty InformationPhone 02 8063 Email info.au@lacie.com
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