LaCie 301910 Try using another piece of media, Does the drive support the format, Hard drive

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LaCie Slim DVD±RW • Design by Sam Hecht

Troubleshooting

User Manual

page 20

 

 

 

Problem

Question

Solution

The drive’s media tray

Is the disc full?

To verify the contents of the disc:

automatically ejects a disc

 

✦✦

Use your recording software OR

when you try to record on

 

 

 

 

it, or the drive is not writ-

 

✦✦

Select the disc on the desktop and select Get Info from the

ing to CD/DVD correctly.

 

 

File menu. If the disc appears empty but the problem persists,

 

 

 

try using another piece of media.

 

Does the drive support the format of

Check section 1.5. Supported DVD and CD Formats for information

 

the disc you have inserted?

about the different formats supported by your drive.

 

Is the disc damaged?

Carefully inspect the disc. Look to see if there are highly visible

 

 

scratches to the recording surface (the bright, shiny, reflective side)

 

 

of the disc. If in doubt, try another disc.

 

Has the recording software been in-

Double-check the installation of your recording software and re-

 

stalled correctly?

install the software, if necessary. Review the recording software’s

 

 

troubleshooting and help sections for more information about the

 

 

recording software.

 

Are you receiving buffer underrun er-

For the best recordings, follow these tips to avoid buffer underrun

 

rors (has something interrupted the

interruptions:

 

stream of data to the recorder)?

✦✦ Quit all other running software programs before starting to

 

 

 

 

 

record.

 

 

✦✦

De-activate File Sharing if it is running.

 

 

✦✦ If you are making a direct recording, such as a copy, from a

 

 

 

CD or a DVD, make sure that the speed of the drive playing

 

 

 

the CD or DVD is fast enough to provide a sufficient data

 

 

 

stream to the LaCie drive. When making copies, it is recom-

 

 

 

mended that you transfer the material to be copied to your

 

 

 

hard drive, and then make the recording from the data on the

 

 

 

hard drive.

 

 

✦✦ Reduce the write speed of the LaCie drive using the appropri-

 

 

 

ate menu in the recording software.

 

 

 

 

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Contents Table of Contents Copyrights TrademarksChanges Canada Compliance StatementGeneral Use Precautions Health, Safety & General Use PrecautionsHealth & Safety Precautions LaCie Slim DVD±RW D esign by S am H echt Introduction Quick LinksClick a topic Double Layer DVD RecordingMinimum System Requirements Windows UsersMac Users Linux UsersBox Content Views of the Drive Front ViewRear View Load/Eject Button Push this button to open the media trayCables and Connections Hi-Speed USBUSB 2.0 Y Cable USB IconsSupported DVD and CD Formats DVD and CD Media Format DefinitionsConnecting Your LaCie Slim DVD±RW Connecting the USB 2.0 Y CableMac Users Windows UsersUsing Your LaCie Slim DVD±RW Accessing DiscsInserting Discs To insert a discEjecting Discs Emergency Disc EjectionFile System Formats Helpful Technical InformationDVD and CD Software DVD±RW Writing Methods About DVD/CD Available Capacity USB Questions & AnswersData Transfers What Are the Benefits of the USB Interfaces?Troubleshooting Manual UpdatesProblem Question Solution Mac UsersUninstall the drivers and re-install them Software program that you are usingDrive is not running Are there other USB devices con Sure your USB hub supports Hi-Speed USBTry using another piece of media Does the drive support the formatDisc. If in doubt, try another disc Recording softwareWindows Users On the nextDrive’s media tray Are you receiving buffer underrun Hard drive, and then make the recording from the data onInformation Where to Find Information Contacting Customer SupportBefore You Contact Technical Support Internal and external peripheralsLaCie Technical Support Contacts Phone 02 8063 Email info.au@lacie.com Warranty InformationContact us
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