LaCie Slim DVD±RW • Design by Sam Hecht | Troubleshooting | |
User Manual | page 21 | |
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5.2. Windows Users
Problem | Question | Solution | |
The drive is not recognized | Does your computer’s configuration | See section 1.1. Minimum System Requirements. | |
by the computer. | meet the minimum system require- |
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| ments for use with this drive? |
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| Is the drive receiving enough power | The Slim DVD±RW may not be receiving sufficient power through | |
| through your computer’s USB bus? | your computer’s USB bus. Please try attaching the additional USB | |
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| 2.0 A connector (see 2.1. Connecting the USB 2.0 Y Cable) or an | |
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| optional external power supply (not included). | |
| Did you follow the correct installation | Review the installation steps in 2. Connecting Your LaCie Slim | |
| steps? | DVD±RW. | |
| Is there an icon for the drive in My | Go into My Computer and look for an icon and drive letter as- | |
| Computer? | signed to the LaCie drive. If the drive does not appear, follow the | |
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| rest of the Troubleshooting tips to isolate the problem. | |
| Are both ends of the USB cable | ✦✦ | Disconnect the USB cable, wait 10 seconds and then recon- |
| securely attached? |
| nect. |
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| ✦✦ Ensure that USB connectors are properly aligned. USB cables | |
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| can only be inserted one way. Make sure that they are cor- |
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| rectly oriented. |
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| ✦✦ | Check that the USB connectors are straight and fully seated |
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| in the USB ports. |
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| ✦✦ | Only use certified USB cables, such as the cables provided |
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| with your LaCie drive. |
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| If you have followed all of these steps and the drive is still not | |
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| recognized, shut down your computer, wait 3 to 5 minutes, restart | |
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| your computer and try again. | |
| Is there a conflict with other device | Contact LaCie Customer Support for assistance. See 6.1. LaCie | |
| drivers or extensions? | Technical Support Contacts. | |
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| Go to Start > Control Panel > Performance and Maintenance | |
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| > System > Hardware tab > Device Manager button > USB | |
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| Controller. Click on the + sign next to the controller icon, and you | |
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| should see your device listed. | |
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| If you still can’t see your device, recheck the cables and try the | |
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| other troubleshooting tips listed here. | |
| Did you attach the primary USB 2.0 | The USB 2.0 Y cable that is shipped with the device has two USB | |
| A plug? | 2.0 A plugs: the primary (without the lightning bolt sticker) and | |
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| the secondary (with the lightning bolt sticker). For most computers, | |
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| attaching the primary plug will allow for sufficient power and carry | |
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| the data signal. The secondary plug does not carry a data signal as | |
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| it is only meant to provide additional power when necessary. | |