LaCie 301910 user manual Troubleshooting, Manual Updates

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LaCie Slim DVD±RW • Design by Sam Hecht User Manual

5. Troubleshooting

In the event that your LaCie Slim DVD±RW is not working correctly, please refer to the following checklist to determine the source of the problem. If you have gone through all of the points on the checklist and your drive is still not working correctly, please check the FAQs that are regularly published on our Web site, www.lacie.com. One of these FAQs may provide an answer to your specific question. You can also visit the downloads page, where the most recent software updates will be available.

If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 6. Contacting Customer Sup- port for details).

Manual Updates

LaCie is constantly striving to give you the most up-to-date, com- prehensive User’s Manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device.

If your manual does not reflect the configurations of the product that you purchased, please check our Web site for the most current version available.

Troubleshooting

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Contents Table of Contents Trademarks CopyrightsChanges Canada Compliance StatementGeneral Use Precautions Health, Safety & General Use PrecautionsHealth & Safety Precautions LaCie Slim DVD±RW D esign by S am H echt Quick Links IntroductionClick a topic Double Layer DVD RecordingWindows Users Minimum System RequirementsMac Users Linux UsersBox Content Front View Views of the DriveRear View Load/Eject Button Push this button to open the media trayHi-Speed USB Cables and ConnectionsUSB 2.0 Y Cable USB IconsDVD and CD Media Format Definitions Supported DVD and CD FormatsConnecting the USB 2.0 Y Cable Connecting Your LaCie Slim DVD±RWMac Users Windows UsersAccessing Discs Using Your LaCie Slim DVD±RWInserting Discs To insert a discEmergency Disc Ejection Ejecting DiscsFile System Formats Helpful Technical InformationDVD and CD Software DVD±RW Writing Methods USB Questions & Answers About DVD/CD Available CapacityData Transfers What Are the Benefits of the USB Interfaces?Manual Updates TroubleshootingMac Users Problem Question SolutionSoftware program that you are using Uninstall the drivers and re-install themDrive is not running Are there other USB devices con Sure your USB hub supports Hi-Speed USBDoes the drive support the format Try using another piece of mediaDisc. If in doubt, try another disc Recording softwareOn the next Windows UsersHard drive, and then make the recording from the data on Drive’s media tray Are you receiving buffer underrunContacting Customer Support Information Where to Find InformationBefore You Contact Technical Support Internal and external peripheralsLaCie Technical Support Contacts Phone 02 8063 Email info.au@lacie.com Warranty InformationContact us