LaCie 301910 user manual Drive’s media tray Are you receiving buffer underrun

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LaCie Slim DVD±RW • Design by Sam Hecht

Troubleshooting

User Manual

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Problem

Question

Solution

The drive is not running

Are there other USB devices con-

Disconnect any other USB devices and see if the drive’s perfor-

noticeably faster when

nected to the same port or hub?

mance improves.

connected via Hi-Speed

Is the drive connected to a USB hub?

A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0

USB 2.0.

 

speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make

 

 

 

 

sure your USB hub supports Hi-Speed USB 2.0.

 

Is the drive connected to a Hi-Speed

Make sure that the Hi-Speed USB 2.0 drivers for both your host

 

USB 2.0 port on your computer?

bus adapter and device have been installed correctly. If in doubt,

 

 

uninstall the drivers and re-install them.

 

Does your computer or operating

See 1.1. Minimum System Requirements and 4.6. Data Transfers

 

system support Hi-Speed USB 2.0?

for more information.

The drive is working

Is the drive connected directly to the

Make sure that your drive is connected directly to the computer (see

slowly.

host computer?

2. Connecting Your LaCie Slim DVD±RW for more information).

 

 

For best performance, connect devices directly to the computer. For

 

 

more information, see 4.6. Data Transfers.

The drive’s media tray

Is the disc full?

To verify the contents of the disc:

automatically ejects a disc

 

Use your recording software OR

when you try to record on

 

 

 

 

it, or the drive is not writ-

 

Select the disc on the desktop and select Get Info from the

ing to CD/DVD correctly.

 

 

File menu. If the disc appears empty but the problem persists,

 

 

 

try using another piece of media.

 

Does the drive support the format of

Check section 1.5. Supported DVD and CD Formats for information

 

the disc you have inserted?

about the different formats supported by your drive.

 

Is the disc damaged?

Carefully inspect the disc. Look to see if there are highly visible

 

 

scratches to the recording surface (the bright, shiny, reflective side)

 

 

of the disc. If in doubt, try another disc.

 

Has the recording software been

Double-check the installation of your recording software and re-

 

installed correctly?

install the software, if necessary. Review the recording software’s

 

 

troubleshooting and help sections for more information about the

 

 

recording software.

The drive’s media tray

Are you receiving buffer underrun

For the best recordings, follow these tips to avoid buffer underrun

automatically ejects a disc

errors (has something interrupted the

interruptions:

when you try to record on

stream of data to the recorder)?

Quit all other running software programs before starting to

it, or the drive is not writ-

 

 

 

record.

ing to CD/DVD correctly.

 

 

 

 

 

 

 

De-activate File Sharing if it is active.

 

 

If you are making a direct recording, such as a copy, from a

 

 

 

CD or a DVD, make sure that the speed of the drive playing

 

 

 

the CD or DVD is fast enough to provide a sufficient data

 

 

 

stream to the LaCie drive. When making copies, it is recom-

 

 

 

mended that you transfer the material to be copied to your

 

 

 

hard drive, and then make the recording from the data on

 

 

 

the hard drive.

 

 

Reduce the write speed of the LaCie drive using the appropri-

 

 

 

ate menu in the recording software.

 

 

 

 

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Contents Table of Contents Changes CopyrightsTrademarks Canada Compliance StatementHealth & Safety Precautions Health, Safety & General Use PrecautionsGeneral Use Precautions LaCie Slim DVD±RW D esign by S am H echt Click a topic IntroductionQuick Links Double Layer DVD RecordingMac Users Minimum System RequirementsWindows Users Linux UsersBox Content Rear View Views of the DriveFront View Load/Eject Button Push this button to open the media trayUSB 2.0 Y Cable Cables and ConnectionsHi-Speed USB USB IconsSupported DVD and CD Formats DVD and CD Media Format DefinitionsMac Users Connecting Your LaCie Slim DVD±RWConnecting the USB 2.0 Y Cable Windows UsersInserting Discs Using Your LaCie Slim DVD±RWAccessing Discs To insert a discEjecting Discs Emergency Disc EjectionDVD and CD Software Helpful Technical InformationFile System Formats DVD±RW Writing Methods Data Transfers About DVD/CD Available CapacityUSB Questions & Answers What Are the Benefits of the USB Interfaces?Troubleshooting Manual UpdatesProblem Question Solution Mac UsersDrive is not running Are there other USB devices con Uninstall the drivers and re-install themSoftware program that you are using Sure your USB hub supports Hi-Speed USBDisc. If in doubt, try another disc Try using another piece of mediaDoes the drive support the format Recording softwareWindows Users On the nextDrive’s media tray Are you receiving buffer underrun Hard drive, and then make the recording from the data onBefore You Contact Technical Support Information Where to Find InformationContacting Customer Support Internal and external peripheralsLaCie Technical Support Contacts Contact us Warranty InformationPhone 02 8063 Email info.au@lacie.com