LaCie Slim DVD±RW • Design by Sam Hecht | Contacting Customer Support | |
User Manual | page 23 | |
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6. Contacting Customer Support
Before You Contact Technical Support
1.Read the manuals and review section 5. Troubleshooting.
2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and securely attached.
If you have asked yourself all of the pertinent questions in the trou- bleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us at www.lacie.com. Before contacting us, make sure that you are in front of your computer and that you have the following information on hand:
Information | Where to Find Information |
LaCie Slim DVD±RW serial number | Located on a sticker at the back of drive or on the original packaging |
Macintosh/PC model | Mac users: Click on the Apple icon in the menu bar and select About This |
Operating system version | Mac. |
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Processor speed | Windows users: Right click My Computer and select Properties > General. |
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Computer memory |
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The brands and models of other internal and external | Mac users: Click on the Apple icon in the finder bar and select About This |
peripherals installed on your computer | Mac. Select More Info... The Apple System Profiler will launch and will list your |
| internal and external peripherals. |
| Windows users: Right click My Computer and select Properties > Hard- |
| ware. |
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