Troubleshooting/testing

SuperBus 2000 Concord 4 GSM Module

Installation Instructions

10.When you are satisfied with the information entered, click done. The Account Creation Successful screen appears (Figure 14). Click View and Print Welcome Letter. Print two copies of the welcome letter, one for the customer and one for your records. This letter includes the customer’s login, temporary password, and instructions on how to get started.

Note: If you leave the Account Creation Successful screen without printing the welcome letter, you must click Search customer data and then select the customer support option New Welcome Letter.

Figure 14. Account Creation Successful screen

Account Creation Successful!

You have successfully created an Alarm.com account for (customer name here).

Click the link below to print a Welcome to Alarm.com

letter to give to (customer name here)

(We recommend that you also print a duplicate for your own records.)

View & Print Welcome letter

Check GSM status LED 1 to see if it is flashing any errors. See Table 5 on page 5 for descriptions of the errors indicated.

•The power LEDs (the green LED at the top of the module in Figure 1 on page 1) is not on.

Turn off the panel power and verify that all wiring is correct.

•Module status LEDs (on the left side of the module in Figure 1 on page 1) do not turn on immediately after initial power up.

You must wait 5 to 8 minutes after power up for the module to communicate with Alarm.com.

Access Code Lock feature (in panel memory) must be turned off for correct operation.

•Touchpads/sirens are beeping even though the system is not armed.

Press touchpad status button and the panel reports the status issue and stops beeping.

•The status LEDs (on the left side of the module in Figure 1 on page 1) are all off.

Verify that there is GSM coverage in the location.

Do a walking signal test (see Module location guidelines on page 2).

Ensure the module is correctly powered off the battery.

Note: If the Wireless Gateway Module is powered down for a short period of time, buffered messages may be received from the GSM network when module power is restored.

Note: The GSM module does support reporting of all touchpad panics, but will not send touchpad number along with the cancel report.

FCC compliance

This device complies with part 15 of the FCC rules. Operation is subject to the following conditions:

1.This device may not cause harmful interference.

2.This device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Specifications

Compatibility	Concord panels with software versions 4.0
	and higher
Power requirements	12 V nominal, 65 mA (continuous) 1600 mA
	(instantaneous peaks) maximum (from panel
	or auxiliary power supply)

Inputs	One hardwired zone input
Cellular network	Quad Band GSM/GPRS

Power/data bus	One 4-wire SuperBus 2000 auto addressing,
	power/communication data bus

Indicators	One module/panel communication status
	LED, one module power LED, one automation
	LED, three wireless communication status
	LEDs

Temperature
Operating	32 to 120°F (0 to 49°C)
Storage	-30 to 140°F (-34 to 60°C)
Humidity	90% relative humidity noncondensing

Case color	Belgian gray
Case material	High-impact, ABS plastic

Technical support

Toll-free:888.GESECURity (888.437.3287 in the US, including Alaska and Hawaii; Puerto Rico; Canada).

Outside the toll-free area: Contact your local dealer.