GE PB3-POS-RP user manual Contacting technical support, Online publication library

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PB3-POS-RP ProBridge

User Manual

Contacting technical support

For assistance installing, operating, maintaining, and troubleshooting this product, refer to this document and any other documentation provided. If you still have questions, you may contact technical support during normal business hours (Monday through Friday, excluding holidays, between 6 a.m. and 5 p.m. Pacific Time).

Table 1.

Sales and support contact information

 

 

 

 

 

 

 

Sales

Technical support

 

 

 

 

Phone:

 

Toll-free:888.GESECURity (888.437.3287 in the US, including

 

Alaska and Hawaii; Puerto Rico; Canada).

 

 

 

 

Outside the toll-free area: 503.885.5700.

E-mail

 

cvovideosales@ge.com

generaltech@ge.com

Fax

 

800.483.2495

541.752.9096 (24 hours/day)

 

 

 

 

Note: Be ready at the equipment before calling for technical support.

Online publication library

Another great resource for assistance with your GE Security products is our online publication library, available to all of our customers on our website. To access our publication library, go to our website at the following location:

http://www.gesecurity.com/

In the Tools area at the top, click the Publication Library link. After you register and log on, you may search through our online library for the documentation you need.1

1Many GE Security documents are provided as PDFs (portable document format). To read these documents, you will need Adobe Acrobat Reader, which can be downloaded free from Adobe’s website at www.adobe.com.

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Contents PB3-POS-RP ProBridge Page Efore Y OU B Egin Ntroduction DIP Switch Settings Before You Begin Customer SupportGE Security Conventions Used in this ManualPB3-POS-RP ProBridge Introduction PB3-POS-RP OverviewCompatibility Additional EquipmentDisclaimer DVMRe Type Software VersionPB3-POS-RP Box Contents PB3 System ComponentsInstallation Environment PB3-POS-RP ProBridge includesPower 4310-0008 220VAC Power Supply Power Supply Input Installation PB3 ComponentsTypical System Layout Monitor DVMRe TriplexRequired Dip Switch Information Default Factory Dipswitch SettingsDetailed Installation Steps Verify Operation PB3-POS-RP ProBridge Dip Switch Settings SW1 SettingsSW1 -Switches Display ModeDemo Mode Simulated Message Reset Clear MemoryAuto Line Feed SW1 Switches SW2 Settings SW2 SwitchSW2 Switches Protocol SW3 Settings SW3 SwitchesIncluded Interfaces SW3 SW4 Settings SW4 Switches 1,2SW4 Switch SW4 SwitchesTroubleshooting Problem Probable CauseSolution Hyperterminal Setup SetupEquipment Required Laptop connected to PB3 running HyperTerminal PB3-POS-RP ProBridge Enter Main Menu Option 2 Port #2 Menu Selection 5 Mode Menu Selection 2 Protocol OptionsMenu Selection 3 Baud Rate Menu Selection 4 ParityMenu Selection 6 Code Character Menus Selection 7 Device TypeMain Menu Option 3 Text Setup Compare Use this command to enable or disable Text filteringBypass Count Text StringAppend Line Feed Example of setting Text Setup Menu options Receipt Main Menu Option 4 Alarm Setup Main Menu Option 4 BackupPB3 Specifications Cable Specifications ProBridge to Triplex DVMRe-CTProBridge to DVMRe DVMRe-CD/S DB9FRJ-45 Connector ProBridge to ProBridge CableProBridge to Printer Interconnect Cable ProBridge Interconnect Cable to serial device Part Number 4310-0068A Communication Type RS232Triport Cable Hardware Handshake Jumpers JP1 and JP2Triport Cable Modifications Contacting technical support Online publication library