GE PB3-POS-RP user manual Troubleshooting, Problem Probable Cause, Solution

Page 27

Troubleshooting

Problem

Probable Cause

 

 

 

*Unable to verify

1.

No power.

capture of text.

 

 

 

2.

Incorrect cabling.

 

3.

Incorrect switch

 

 

settings.

Garbled text.

Incorrect baud rate

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Solution

1.Check power.

2.Check cables.

3.Verify settings with Display Memory mode on page 18.

Check baud rate for POS device, set DIP switches to match.

* Use Demo mode to verify that the PB3 is passing data to the DVMRe.

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Contents PB3-POS-RP ProBridge Page Efore Y OU B Egin Ntroduction DIP Switch Settings Conventions Used in this Manual Before You BeginCustomer Support GE SecurityPB3-POS-RP ProBridge PB3-POS-RP Overview IntroductionDVMRe Type Software Version CompatibilityAdditional Equipment DisclaimerPB3 System Components PB3-POS-RP Box ContentsPB3-POS-RP ProBridge includes Installation EnvironmentPower 4310-0008 220VAC Power Supply Power Supply Input PB3 Components InstallationMonitor DVMRe Triplex Typical System LayoutDefault Factory Dipswitch Settings Required Dip Switch InformationDetailed Installation Steps Verify Operation PB3-POS-RP ProBridge Display Mode Dip Switch SettingsSW1 Settings SW1 -SwitchesDemo Mode Simulated Message Reset Clear MemoryAuto Line Feed SW1 Switches SW2 Settings SW2 SwitchSW2 Switches Protocol SW3 Settings SW3 SwitchesIncluded Interfaces SW3 SW4 Switches SW4 SettingsSW4 Switches 1,2 SW4 SwitchTroubleshooting Problem Probable CauseSolution Hyperterminal Setup SetupEquipment Required Laptop connected to PB3 running HyperTerminal PB3-POS-RP ProBridge Enter Main Menu Option 2 Port #2 Menu Selection 4 Parity Menu Selection 5 ModeMenu Selection 2 Protocol Options Menu Selection 3 Baud RateMenus Selection 7 Device Type Menu Selection 6 Code CharacterCompare Use this command to enable or disable Text filtering Main Menu Option 3 Text SetupBypass Count Text StringAppend Line Feed Example of setting Text Setup Menu options Receipt Main Menu Option 4 Backup Main Menu Option 4 Alarm SetupPB3 Specifications ProBridge to Triplex DVMRe-CT Cable SpecificationsDB9F ProBridge to DVMRe DVMRe-CD/SProBridge to ProBridge Cable RJ-45 ConnectorProBridge to Printer Interconnect Cable Part Number 4310-0068A Communication Type RS232 ProBridge Interconnect Cable to serial deviceHardware Handshake Jumpers JP1 and JP2 Triport CableTriport Cable Modifications Online publication library Contacting technical support