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GE Digital Energy
7 - Troubleshooting
Whenever a malfunction occurs, first check external factors (e.g connections, temperature, humidity or load) to determine whether the problem is caused by the unit itself or by its environment. Subsequently check the thermal circuit breaker: it may be tripped. If so: reset it (see 4, fig.1) and be sure that the UPS is not overloaded.
The following chart is a simple troubleshooting checklist only. If the suggested solution does not succeed, or if the information is insufficient to solve the problem, please contact your dealer or consult www.gedigitalenergy.com.
PROBLEM
POSSIBLE CAUSE
SOLUTION
Thermal Circuit Breaker (TCB) | UPS overload | Reduce load, reset TCB | |
tripped |
| (4, fig. 1) | |
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| |
| System failure | Contact your dealer or consult | |
|
| www. gedigitalenergy.com. | |
LED 'on bypass' blinks | Most probably an overload | See 3.3.7, reduce the load | |
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| |
| Overtemperature | See 3.3.8 | |
|
| Allow the UPS to cool down | |
UPS will not switch on (without | Line cord not connected | Read 2.2 | |
using 'battery start') |
| Connect line cord | |
and the output has been off for |
|
| |
Dead wall socket outlet, or | Contact qualified electrician | ||
a few secs. (see also 3.2.5) | |||
| mains voltage out of limits |
| |
| UPS overtemperature | See 3.3.8 | |
|
| Allow UPS to cool down | |
| Tripped Thermal Circuit Breaker | See above | |
|
|
| |
UPS will not switch on after | Batteries have been discharged | Contact your dealer or consult | |
installation, LED 'on' remains off | too deep during transport and/or | www. gedigitalenergy.com | |
| storage |
| |
UPS switched off automatically | UPS overtemperature | See 3.3.8 | |
|
| Allow UPS to cool down | |
| Mains failure, battery | Wait until mains returns | |
| discharged |
| |
| Programmed shutdown in | See 3.3.10 | |
| progress |
| |
| UPS received shut down | Wait until mains returns | |
| command from computer during |
| |
| mains failure |
| |
| The load is < 5% of the max. | Wait until mains returns | |
| load and no mains power is |
| |
| present. |
| |
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| ||
| active, see 3.2.3) |
| |
LED ‘replace battery’ | Battery test just after installation | Allow the UPS to recharge the | |
illuminates, buzzer is silent | or mains failure | batteries | |
| Battery test shows weak battery | Read 6.2, replace batteries | |
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OPM_NPE_19X_600_1K5_2GB_V030 | 12 | GE DE NetPro 19” |