Farallon Communications NetopiaTM manual Troubleshooting

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CHAPTER 6

Troubleshooting

This chapter provides information on troubleshooting problems that may arise while you are using your Netopia ISDN PC Card. Many factors may cause a communications problem: your device, the cables, the telephone line, the remote device, or the Netopia ISDN PC Card itself.

To isolate the problem, consider the following:

Was anything changed recently in the configuration or setup that may have affected the Netopia ISDN PC Card's function- ality?

Does the problem occur when you attempt to connect to a remote device for the first time?

Is this a consistent problem that you can duplicate easily?

Before you call Farallon Technical Support for assistance, you may want to check the following:

1.Verify that the ISDN cable is plugged into the ISDN interface connector, and make sure it is also plugged into the ISDN wall jack. The Netopia ISDN PC Card will not operate if con- nected to an analog telephone wall jack.

2.Monitor the status of the LEDs. See the section on LEDs in Chapter 5 for information on proper LED functionality.

Image 47 Farallon Communications NetopiaTM manual Troubleshooting
Contents User’s Guide for Windows FarallonâPage Contents DOS About the Netopia Isdn PC Card Chapter Inserting the PC Card InstallationInterface Connecting Your EquipmentConnecting the S/T interface connector and RJ-45 cable Connecting Your Interface to the PC Card Configuring the PC CardWindows Windows NT Installation Select COM Port, then click Next ATI8 Windows 3.X and DOS Windows Configuration Tool Using the Setup WizardChapter Windows CON fiGURATION Tool Profile Configuration Windows CON fiGURATION Tool For either the Primary or Alternate Location, the following Updating Firmware Chapter VT100 Configuration Tool VT100 Configuration Tool ActivationMain VT100 Configuration Tool screen appears ESC Profile Configuration VT100 CON fiGURATION Tool For either the Primary or Alternate Location, the following Making a Connection OperationWindows Operation Windows NT Operation Chapter Windows NT Test Netopia Isdn PC Cård Netopia Isdn PC Card DOS Dialing with Multilink PPP About PPP Authentication Protocols Dialing with AT Commands Using Other Communications ApplicationsData Compression Netopia Isdn PC Card LedsPage Troubleshooting Chapter Troubleshooting Solutions to Common Problems NetopiaCard Xmit test Enter to start, Enter to stop Xmit test terminated Technical Specifications Netopia Isdn PC Card Hardware Specifications NTT Jate Regulatory Information for the United States Regulatory NoticesRegulatory Information for Europe Appendix a README.TXT file on the Netopia Isdn PC Card Disk AT CommandsAT@MENU Atvc Connect AT Command Result CodesFarallon Technical Support HOW to Reach USFarallon BBS Limited Warranty and Limitation of Remedies Warranty