Extreme Networks 4700 manual Customer Support, Registration Documentation

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7 Customer Support

NOTE

Services can be purchased from Extreme Networks or through one of its channel partners. If you are an end-user who has purchased service through an Extreme Networks channel partner, please contact your partner first for support.

Extreme Networks Technical Assistance Centers (TAC) provide 24x7x365 worldwide coverage. These centers are the focal point of contact for post-sales technical and network-related questions or issues. TAC will create a Service Request (SR) number and manage all aspects of the SR until it is resolved. For a complete guide to customer support, see the Technical Assistance Center User Guide at:

http://www.extremenetworks.com/go/TACUserGuide

The Extreme Networks eSupport website provides the latest information on Extreme Networks products, including the latest Release Notes, troubleshooting, downloadable updates or patches as appropriate, and other useful information and resources. Directions for contacting the Extreme Networks Technical Assistance Centers are also available from the eSupport website at:

https://esupport.extremenetworks.com

Registration

If you have not already registered with Extreme Networks using a registration card supplied with your product, you can register on the Extreme Networks website at: http://www.extremenetworks.com/go/productregistration.

Documentation

Check for the latest versions of documentation on the Extreme Networks documentation website at:

http://www.extremenetworks.com/go/documentation

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Contents Altitude 4700 Series Access Point Installation Guide Page Table of Contents Registration Documentation Document Conventions IntroductionIntroduction Site PreparationAltitude 4700 Series Access Point Installation Guide Introduction Package Contents Hardware InstallationPrecautions Hardware Installation Access Point Power Options Console Cable Access Point Placement Reset ButtonAntenna Options Mounting the Access Point Wall Mounting Altitude 4700 Series Access Point Installation Guide Hardware Installation Altitude 4700 Series Access Point Installation Guide Suspended Ceiling T-Bar Installations Altitude 4700 Series Access Point Installation Guide Above the Ceiling Plenum Installations Altitude 4700 Series Access Point Installation Guide Hardware Installation Altitude 4700 Series Access Point Installation Guide LED Indicators Altitude 4700 Series Access Point Installation Guide LED LED 2 LAN LED 3 WAN Three Radio Altitude 4700 Series Access Point LEDsEmerald Yellow Dual Radio Altitude 4700 Series Access Point 2.4/5 Ghz LEDsRear LED Basic 4700 Series Configuration Basic 4700 Series Configuration Altitude 4700 Series Access Point Installation Guide Resetting the Access Point’s Password Configuring Basic Device Settings Basic 4700 Series Configuration Altitude 4700 Series Access Point Installation Guide Radio Button Dual Radio SKU Three Radio SKU Altitude 4700 Series Access Point Installation Guide Basic 4700 Series Configuration Altitude 4700 Series Access Point Installation Guide Basic 4700 Series Configuration Configuring Basic Security Basic 4700 Series Configuration Pass Key Excluding MUs from Association Testing Mobile Unit ConnectivitySelect Status and Statistics MU Stats from the menu tree Where to Go From Here?Basic 4700 Series Configuration Altitude 4700 Series Access Point Physical Characteristics SpecificationsAltitude 4700 Series Access Point Radio Characteristics Altitude 4700 Series Access Point Electrical CharacteristicsAltitude 4700 Series Access Point Installation Guide Specifications Country Approvals Regulatory CompliancePotentially Hazardous Atmospheres Health and Safety RecommendationsSafety in Hospitals RF Exposure Guidelines Wireless Devices CountriesRadio Transmitters Part Operation in the USRadio Transmitters CE Marking and European Economic Area EEAClass B ITE Other Countries Korea Warning Statement for Class BMexico Korea South Korea Waste Electrical and Electronic Equipment Weee Waste Electrical and Electronic Equipment Weee Registration Documentation Customer SupportPage