Enterasys Networks 2000 manual Appendix B Technical Support

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Appendix B

Technical Support

Getting Help

For additional support related to the Common CLI syntax or this document, contact Enterasys Networks using one of the following methods:

World Wide Web	http://www.enterasys.com
Phone	603-332-9400
	1-800-872-8440 (toll-free in U.S. and Canada)
	For the Enterasys Networks Support toll-free number in your
	country: http://www.enterasys.com/support/gtac-all.html

Internet mail	support@enterasys.com

FTP	ftp://ftp.enterasys.com
Login	anonymous
Password	your email address

To send comments or suggestions concerning this document to the Technical Writing Department: TechWriting@enterasys.com

Make sure to include the document Part Number in the email message.

Before contacting Enterasys Networks for technical support, have the following information ready:

•Your Enterasys Networks service contract number

•A description of the failure

•A description of any action(s) already taken to resolve the problem (e.g., changing mode switches, rebooting the unit, etc.)

•The serial and revision numbers of all involved Enterasys Networks products in the network

Enterasys X-Pedition 2000 Getting Started Guide

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Contents 2000 Page FCC Notice Enterasys X-Pedition 2000 Getting Started Guide Enterasys NETWORKS, INC Program License Agreement Enterasys X-Pedition 2000 Getting Started Guide Enterasys X-Pedition 2000 Getting Started Guide Vii Declaration of Conformity Contents Hardware Installation Index Appendix a TroubleshootingContents Xii Enterasys X-Pedition 2000 Getting Started Guide What’s New How to Use this GuideWho should Read this Guide? If You Want To SeeRelated Documentation Getting HelpFor Information About See Preface Preface Xvi Enterasys X-Pedition 2000 Getting Started Guide Specifications Chapter Features OverviewIPX RIP, SAP RmonSnmp TCP/UDP Services FeaturesTCP/UDP services TCP Port UDP Port Description LLCBridging Port and Protocol VLANsRouting IP Routing IP Multicast RoutingIPX Routing Security Layer-4 SwitchingStatistics Quality of ServiceManagement Platforms VlanChassis Hardware OverviewBoot Flash Motherboard FeaturesExternal Controls Status LEDs LED Label DescriptionPower Supplies FansRAM Memory 10/100BASE-TX Expansion Module Expansion ModulesCabling and Connector Specifications LEDs100BASE-TX expansion module LEDs Front panel of 100BASE-FX expansion module 100BASE-FX Expansion Module1000BASE-SX Expansion Module BASE-FX expansion module LEDsBASE-SX expansion module LEDs Front panel of 1000BASE-LX expansion module 1000BASE-LX Expansion ModuleBASE-LX expansion module LEDs Front panel of Dual Serial WAN expansion module Dual Serial and Quad Serial C/CE Expansion ModulesDual Serial and Quad Serial C/CE WAN expansion module LEDs Port Type Specification Dual Hssi Line CardHssi LED Page Preventing Injury Safety ConsiderationsInstalling the Hardware Hardware SpecificationsXP-2000 physical and environmental specifications Preventing Equipment DamageVerifying Your Shipment Installing the Chassis Table-Top InstallationRack Mount Installation Installing the XP-2000 chassis in an equipment rack Installing an Expansion Module Connecting Power to the ChassisInstalling the new face plate view from inside chassis Front of XP-2000 Nteras ys Net works Attaching the Console Management CablesPlugging into the XP-2000’s serial DB-9 DCE port Connecting to the Serial PortPlugging into the XP-2000’s 10/100Base-TX port Connecting to the 10/100Base-TX PortRXD receive data TXD transmit data Attaching Port CablesPlugging an ethernet cable into a 10/100BASE-TX port 100BASE-TX RJ-45 connector 1000BASE-SX and 1000BASE-LX Expansion Modules LFH-60 high density connector pin assignments Pin Signal P1GND P1TXDB P2GND P1TXCA P2CTSB P1RXCAP2SCTEB P1LLA P2RXCA P1GND P2SCTEA P1SHIELD Pin Signal Pin Hssi connector Page Powering On and Booting the Firmware Chapter Firmware Installation SetupAccess Modes Starting the Command Line InterfaceSome commonly used CLI commands Key sequence Command Basic Line Editing CommandsHere is an example Setting Basic System InformationEnter yes or y to activate the changes Enter the copy active to startup command Setting Up Snmp Community StringsSetting Up Snmp Community Strings READ-WRITE Xp-1#system show active-config Setting Up PasswordsXp-1#ping Setting the DNS Domain Name and AddressSystem set dns server IP-address IP-address IP-address Setting Syslog ParametersSetting Syslog Parameters Ping IP-addr Loading System Image Firmware System image add IPaddr-of-TFTP-host image-file-name Enter the system image list command to verify the change Xp-1#system promimage upgrade 10.50.11.12 prom2 Loading Boot Prom FirmwareUpgrading the VFS Viewing the Current Configuration Activating the Configuration Commands in the Scratchpad Command like stp enable et.*.* would be displayed as follows If you experience this difficulty Try this remedy Appendix a TroubleshootingUse the procedure in Activating the Configuration Appendix B Technical Support Getting Help Dvmrp NumericsIgmp IPX SAPNvram UDP Layer-4 flow 6 services User mode VLANsIndex Enterasys X-Pedition 2000 Getting Started Guide

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