Dish Network HOME NETWORK manual Troubleshooting, Page, Description, Procedure

Troubleshooting

Description		Procedure
Connection status	1.	On the home network, are there other DISH Network satellite receivers or personal
on Network Setup		computers connected?
screen is Not		a. If another receiver is connected to the home network, check to see if its connection
Connected, or		status is Not Connected.
Error 789 is		b. If a computer is connected to the home network, check to see if the computer is able
received when		to access an external website (for example, www.dishnetwork.com).
DISH Theater or	2.	Based on the results:
New Releases is		a. If the other receiver also has a connection status of Not Connected, or the computer
selected		cannot access an external website, use the troubleshooting steps in Other receivers or
		computers are affected on page 15.
		b. If only this receiver is affected, use the troubleshooting steps in Only one receiver is
		affected on page 14.
Only one receiver	1.	Go to the Network Setup screen on the satellite receiver by pressing MENU on the DISH
is affected:		Network remote control, selecting System Setup, Installation, Broadband Setup, then
Not Connected		Network Setup. Select Reset Connection. If the IP address still shows all 0s or a
status on Network		connection status other than Connected Online displays, continue to step 2.
Setup screen or		Note: Currently, the receiver will only function with IP addresses assigned by DHCP
Error 789		(Dynamic Host Control Protocol). It will not function with static IP addresses.
	2.	If you’ve installed a HomePlug-to-Ethernet adapter to connect the receiver, refer to the
		HomePlug Troubleshooting section on page 16.
	3.	Try unplugging the Ethernet cable from the receiver’s ETHERNET port and then plugging it
		back in. Verify the cable “clicks” into the ETHERNET port.
	4.	Check the lights on the receiver’s ETHERNET port.
		- A green light indicates the ETHERNET port is enabled and connected to an active port
		on the router/switch. If the green light is not lit, the Ethernet cable connecting the
		receiver to the router/switch may be disconnected or damaged, or the ETHERNET port
		on the router or satellite receiver may not be functioning correctly.
		- A flashing yellow light indicates the port is receiving data over the connected Ethernet
		cable. If the yellow light does not flash, the Ethernet cable connecting the receiver to
		the router/switch may be disconnected or damaged, or the ETHERNET port on the router
		or satellite receiver may not be functioning correctly.
	5.	Reset the satellite receiver by pressing and holding the POWER button on the front panel
		for five seconds.
	6.	At the router/switch, ensure the receiver’s Ethernet cable is connected to a working
		ETHERNET port on the router/switch. Check the lights on the router or switch’s ETHERNET
		port as indicated in step 4.
	7.	Try connecting the receiver’s Ethernet cable to a different ETHERNET port on the router/
		switch.
	8.	If there is a reset button on the router/switch, try resetting the router/switch. If the router/
		switch does not have a reset button, unplug it for 15 seconds, then plug it back in. After
		resetting the router/switch, use the instructions in step 1 to reset the receiver’s IP address.
	9.	Refer to the router’s (or switch’s) user guide for additional troubleshooting or refer to the
		router’s (or switch’s) manufacturer.

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