Dell TL2000 manual Error Code Description User Action

Page 174

Table 8-1. Error Codes (continued)

Error Code

Description

User Action

 

 

 

 

B3

Accessor controller urgent stop due to a

1.

Verify that the left and right magazines are completely

 

released magazine

 

 

inserted, then retry operation.

 

 

 

 

 

2. If the problem still exists, contact technical support.

 

 

 

 

B4

Cartridge did not transport completely

 

 

 

Gripper could not pick cartridge and CP

 

 

 

sensor not present

 

 

 

After pushing the cartridge, CP sensor

Contact technical support.

 

 

 

 

still not present

 

 

 

 

 

 

B5

Accessor controller does not respond on

 

 

 

command

 

 

 

 

 

 

C0

Network initialization failed

 

 

 

 

1. Check network cable and network configuration, then

C1

Telnet Interface initialization failed

 

retry operation.

 

 

 

C2

Webserver initialization failed

2.

If the error recurs, contact technical support.

 

 

C6

Ping command did not reach target

 

 

 

 

 

 

C7

Cannot Upgrade from USB

 

 

 

 

 

 

D0

ROM error. ROM checksum incorrect

 

 

 

 

 

 

D1

RAM error. Power on Self Test ( POST )

 

 

 

has failed,

 

 

 

 

 

 

D2

NVRAM (Non-Volatile Random Access

 

 

 

Memory) error. R/W operation to

 

 

 

NVRAM has failed

 

 

 

 

 

 

D3

CTC (Channel to Channel ) Error. Timer

 

 

 

unit has failed during POST.

 

 

 

 

Contact technical support.

D4

UART (Universal Asynchronous Receiver

 

Transmitter ) Error. Frame overrun or

 

 

 

Parity Error on serial Interface.

 

 

 

 

 

 

D5

Display Error

 

 

 

Communication to display failed

 

 

 

 

 

 

D6

Memory Error, Stack and heap overflow.

 

 

 

 

 

 

D7

Fatal system error

 

 

 

 

 

 

D8

Data base error

 

 

 

 

 

 

D9

No SCSI IC detected

 

 

 

 

 

 

DA

While running the Library Verify Test,

1.

Check the barcode label on the customer-supplied

 

the bar code reader read different bar

 

 

scratch cartridge, then run the Library Verify Test again.

 

code data for the same

 

 

2.

If the error recurs, contact technical support.

 

customer-supplied scratch cartridge

 

 

 

 

label.

 

 

 

 

 

 

DB

External cooling fan error (fan motion

1.

Verify that the indicated fan is operational and not

 

has stopped).

 

 

obstructed.

 

 

 

 

The subcode indicates which drive sled

2. If fan is not working, replace the drive sled that is

 

 

failing.If the error recurs, contact technical support.

 

fan is affected

 

 

 

 

 

Subcode 01: drive sled #1(bottom)

 

 

 

Subcode 02: drive sled #2

 

 

 

 

 

 

8-6Dell PowerVault TL2000 Tape Library and TL4000 Tape Library User's Guide

Image 174
Contents User’s Guide Page User’s Guide Page Read this First Minimum Firmware Levels for Common Library FeaturesFeature Minimum Firmware Levels Required Contacting DellPage Figures Vii Appendix B. TapeAlert Flags Figures 10-14 Tables Page Safety and Environmental Notices If the symbol is It meansLaser Safety and Compliance Performing the Safety Inspection ProcedureClass I Laser Product Rack Safety Page Preface Related PublicationsPage Product Description Front PanelFront panel of a 4U library Number DescriptionRear Panel Rear panel of a 2U library with a Scsi driveA77ug100 Internal View of Library Internal view of the libraryBar Code Reader EncryptionProduct Description Maximum Library Storage Capacity and Data Transfer Rate Supported Internet ProtocolsSnmp Messaging Tape Drive Model Host InterfaceUltrium Tape Drives Speed Matching Channel CalibrationPhysical Specifications Power ManagementLibrary Specifications Power SpecificationsOperation Specifications Environmental SpecificationsHttp//support.dell.com Product EnvironmentSupported Device Drivers HumidityPage User Interfaces Operator Control PanelOperator Control Panel Philosophy Power-ON Display Power-ON ScreensInput Modes Selecting Predefined ValuesToggling Values Power ON/OFFWeb User Interface Entering Numerical ValuesLogin Web User Interface login System StatusWeb User Interface Help Pages Logging out of the Web User InterfacePage Basic Guidelines Installation PlanningDetermining the Number of Logical Libraries Library SharingUsing Multiple Logical Libraries for Library Sharing Using Multiple Control PathsUsing Multiple Control Paths for Path Failover Partitioning of 2U Libraries Configuration of a 1 Partition SystemLibrary Partitioning and Element Addressing Partitioning of 4U LibrariesConfiguration of a 2 Partition System Configuration of a 3 Partition SystemConfiguration of a 4 Partition System Scsi Element AddressingScsi Interface Logical Unit Number LUN ScanningHost Interfaces Drive Scsi LVD UltraPhysical Characteristics of the Scsi Interface Using Multiple Scsi BusesType of Interconnection Terminating the Bus SAS InterfaceFibre Channel Interface Scsi Differential LVDUsing Zoning to Isolate Devices and Enhance Security Cables and SpeedsSharing on a Storage Area Network Page Using the Library Configuration Form Installation and ConfigurationInstalling Your Library Choosing a LocationUnpacking the Library Verifying the ShipmentInstallation and Configuration Installing foot pads on the bottom of the library enclosure Removing and Storing the Shipping LockShipping lock and label Rackmounting the Library for Rack Installation only Rack Kit Mounting hardware Rear view of a rack showing the narrow part of the rail Front view of a rack showing the rails installed 12. Sliding the 2U library into the rack 14. Securing the 2U library to the rack Connecting the Host Interface Cable Connecting a Power Cord 17. Removing the protective label from the power receptacleConfiguring Your Library Choosing Your Configuration MethodEntering Network Settings using the Operator Control Panel Using Factory Defaults as Your ConfigurationConfiguring Your Library using the Web User Interface Default SettingPage Logging on to the Web User Interface Verifying/Updating FirmwareChoosing General Library Settings Click Upgrade Firmware19. The 2U library Configure Library General screen 20. Example The 4U library Configure Library General screen Choosing the Number of Logical Libraries for Your LibraryEntering Path Failover Feature Activation Key Setting Up EncryptionSetting a Drive’s Method of Encryption 24. Feature Activation Key screenChoosing Drives Interface Identification/Settings 26. The Configure Library Drive screenEntering Library Network Settings Enter IPv4 settings if applicableEnter IPv6 settings if applicable Enter Snmp settingsEntering Date and Time using the Web User Interface 29. The Configure Library User Access screenConfiguring Logs and Traces using the Web User Interface 30. The Configure Library Date and Time screen32. The Configure Library Event Notification screen Logging out of the Web User InterfacePreparing the Host Setting the Operator Control Panel Access PIN usingNavigate to Configure → Set Access PIN Verifying the ConnectionCartridge Magazines 2U Library Cartridge Magazines2U Library I/O Station 4U Library Cartridge Magazines4U Library I/O Station 37 U library right magazinesPopulating the Library with Data Cartridges 39. Finger Holes on back side of 4U library I/O StationInserting the Cleaning Cartridge Installation and Configuration Page Operations Defaults Configure → Restore DefaultsConfigure Library → Restore Configure → Drive → ControlService → Run Tests Key Path DiagnosticsService → Library Verify Service → Display ContrastIdentity → Data Compression Service → Service → Drive PowerService Library → Save Drive Monitor → Drive → Identity →Monitor → Library → Error log Configure → Drive → Ethernet Configure Library → EthernetConfigure Library → Event Service Library → View logsConfigure → Library Service Library → UpgradeConfigure → Network → Configure → Network → IPConfigure Library → Path Configure → NetworkConfigure → Path Failover Service Library → RebootService → Telnet Service Port Active SlotsSlots Empty Operator Control Panel Navigation Control Description KeysOperator Control Panel Menu Tree Monitor Menu Monitor LibraryStatus Identity Error Log Network MonitorThis menu item displays drive information and settings Monitor DriveMonitor Drive menu Monitor Inventory Example of a 4U Monitor Inventory menuControl Menu Control Open I/O StationControl Move Cartridges Control MagazineConfigure Menu Configure Logical LibrariesControl Re-Inventory 12. Configure Logical Libraries menu Configure Library ModeStarting Sequential Mode v Autoload Option Configure Drive Scsi IDConfigure Network IP Stack Choose IPv4 only, IPv6 only, or IPv4 & IPv6Configure Set Access PIN Configure Restore DefaultsUser Access Configure Set Date and TimeRestored Item Default Setting Comments DrivesService Menu Configure Path FailoverService Library Verify Service Run Tests Service Service Drives22. Service Service menu Service Display Contrast Service Telnet Service PortWeb User Interface Menus Monitor Library Menu Monitor Library Library IdentityMenu Item Description Monitor Library Drive Identity Menu Item Description 2U Library 4U LibraryFibre Scsi Monitor Library Library Status Monitor Library Drive Status 27. The 4U library Monitor Library Library StatusScsi Term Definitions 28. The 4U library Monitor Library Drive StatusMagazine Inventory Monitor Library InventoryConfigure Library Menu Configure Library GeneralConfigure Library General page elements Configure Library Logical Libraries Configure Library Path FailoverConfigure Library Encryption Setting or Changing a Drive’s Method of EncryptionClick Encryption 35. Feature Activation Key screen Configure Library Drives Configure Library Network 37. The Configure Library Drive page for a 4U library38. Configure Library Network Configure Library User Access Configure Library Date & Time Notify Errors Configure Library Logs & TracesConfigure Library Event Notification Notify WarningsManage Library Move Media Configure Library Restore DefaultsManage Library Menu Mail DomainManage Library Perform Inventory Service Library MenuService Library Clean Drive Manage Library Release MagazineAdvanced Diagnostics for Service Personnel Only View LogsView Drive Logs Service Library Perform Diagnostics Save Drive DumpService Library Perform Key Path Diagnostics Click Service, then Key Path DiagnosticsClick Start Tests Service Library Upgrade Firmware 54. The 2U library Service Library Upgrade FirmwareService Library Reboot Import and Export Media during Normal Library OperationImport Media Export Media Go to Configure Library-General Configuring I/O Stations and Reserving SlotsDedicated Cleaning Slot Reserving SlotsPage Type Color Using Ultrium MediaData Cartridges Type Native Data Capacity Recording FormatCartridge Compatibility Worm Write Once, Read ManyWorm Media Worm Media ErrorsCleaning Cartridge Data Security on Worm MediaBar Code Label CartridgesGuidelines for Using Bar Code Labels Write-Protect SwitchHandling the Cartridges Provide TrainingEnsure Proper Packaging Provide Proper Acclimation and Environmental Conditions Perform a Thorough InspectionHandle the Cartridge Carefully Checking for gaps in the seams of a cartridge120F Page Troubleshooting Installation ProblemsMaintenance Problems Problem Solution Library → View LogsError Codes Front Panel LEDsOr Web User Interface Configure Library → Restore Defaults Cartridge Movement ProblemsRelease Magazines Drive ID SCSI, SAS, or Fibre Channel LoopLibrary Recovery Problem Determination Customer Replaceable Units CRU and Service SparesOther Problems A 250w power supply with LEDs A 80w power supply without LEDs Power Supply LED Meanings Isolating Drive Sled Problems Isolating Web User Interface Problems Isolating Accessor Scanner Problems Isolating Host Attachment Interface ProblemsIdentifying a Suspect Cartridge Troubleshooting Page Error Codes Example Error CodePreparing to Resolve an Error Code Error Code Description User Action BCR Error Code Description User Action Error Code Description User Action Error Code Description User Action Error Code Description User Action Error Code Description Robotics Error during rotation to drive position Error first sled init, move to sensor failedError during sled movement to rotation position Error slider init, get range failedError during first slider movement Error during sled movement in FLMoveSled functionError during sled positioning without sensor Error during first gripper movementMovement of I/O slot failed Sled movement to home sensor position failedSled movement to transport position failed Sled movement to sensor failedPage Service Procedures Removing Cartridges from Magazine SlotsReleasing the Magazines Manually Access holes for the left magazine Access holes for the right magazine Left Magazines pulled out of the 2U library Http//support.dell.com Page Electrostatic Discharge Check, Adjust, Remove, and ReplaceTools Required Relocating Your LibraryShipping lock and label storage location Replacing a Tape Drive Sled Scsi cable A77ug027 A77ug028 Replacing a Power Supply 2U LibraryReplacing a Library Controller Card Read Me before ContinuingRemoval and Replacement 10. a Library Controller Card being removed from the libraryPreparing the Defective Library for Replacement Replacing Cartridge MagazinesReplacing the Library Enclosure A77ug101 Unpacking and Preparing the Replacement Library Enclosure A77ug085 A77ug195 Swapping Library Controller Cards Important Read ME Before Continuing16. Removing a Library Controller Card from the library Installing Your Drives in the Replacement Library Enclosure 17. Library Front Panel LEDsA77ug027 19. Drive sled taping diagrams Swapping Cartridge Magazines20. Access hole for the left magazine facing rear of library A77ug024 Swapping Power Supplies Installing the Replacement Library Enclosure 23. a power supply being removed from a libraryRack Installation Desktop InstallationReturning the Defective Library Page Left Magazine Library Right Magazine Appendix A. Scsi Element Types and AddressesElement Type Element Address Range Rear PanelSlot Drive Lower Left Magazine Lower Right Magazine SlotFigure A-1. Configuration of a One Partition System Figure A-2. Configuration of a Two Partition System Figure A-4. Configuration of a Four Partition System Page Appendix B. TapeAlert Flags TapeAlert Flags Supported by the LibraryPage TapeAlert Flags Supported by the Drive Flag Number Description Action RequiredFlag Number Description Action Required Interface Manage Library → → Service → Drive Power orPanel Control → Move Move MediaPage Appendix C. Sense Data Library Sense DataSense Key ASC Ascq Appendix C. Sense Data C-3 ASC Ascq Appendix C. Sense Data C-5 Drive Sense Data Bit Address or Name ByteTable C-2. LTO Tape Drive Sense Data Table C-2. LTO Tape Drive Sense Data Table C-2. LTO Tape Drive Sense Data Sense Key 4 Hardware Error Sense Key 5 Illegal RequestSense Key 6 Unit Attention Sense Key 7 Data ProtectTable C-2. LTO Tape Drive Sense Data Appendix C. Sense Data C-13 Page Appendix D. Enabling LUN Support in Linux Red Hat Enterprise Linux Enabling LUN Support in NetwareAppendix D. Enabling LUN Support in Linux D-3 Page Windows 2003/XP Browser connectivity to a global unicast IPv6 addressBrowser connectivity to a link-local IPv6 address Windows 2008/Vista ″http//hostnameAppendix F. Library Configuration Form Scsi Drive SettingsSAS Drive User AccountsTrademarks Page Glossary NumbersBeginning of Partition. See BOP Page Differential. See High Voltage Differential HVD Page LCD. See liquid crystal display Page Picker. See Accessor Secure Sockets Layer. See SSL Segment. a part Telnet. See Telnet Service Port Page Index ASC C-1 AscqLUN Worm Page
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