Avaya 4 manual Tsc

Page 10

DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices

December 2001

Avaya References

Page 10

 

Table 1. Avaya resource sites

 

 

 

 

 

 

 

Source

Web Sites

 

 

Sales and Design Support

Phone: 1-888-297-4700, prompt 6

 

 

Center (SDSC)

Main web site (requires a password)

 

 

 

 

 

 

http://sdsc.avaya.com

 

 

 

 

 

 

Technical Services Center

Technical Support: 1-800-242-2121, ext. 4-1080 or

 

 

(TSC)

720-444-1080

 

 

 

Fax for PA001 form: 1-303-804-3367

 

 

 

Connectivity Guide:

 

 

 

http://associate2.avaya.com/tech_info/tso/

 

 

Tier IV Support Registry

International Customers only:

 

 

 

Fax for PA001 form: (U.S. code) 303-538-5506

 

 

Toll Fraud Intervention

1-800-643-2353

 

 

 

(2 of 2)

 

 

 

 

 

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Contents Definity Network Management Release 4.0 for NT/Windows Contents Preparing to Install DNM Getting Started Introduction Resources and NoticesAvaya Resources Lucent Worldwide Services LWS Sales and Design Support Center SdscTechnical Services Center TSC References Avaya References on Vendor References onAvaya resource sites Avaya ReferencesHttp//aem-support.dr.avaya.com TSC Center Sdsc Main site requires a password Avaya resource sites Inside FirewallVendor References Vendor web sitesSun Microsystems, Inc System Security Notices Network SecurityToll Fraud Security 1Overview Product Description Primary features of DNM include A network of Definity systemsProduct Description New Features Network Configuration Scenarios Network configurationNetwork over IP configuration Supported Systems System Requirements Definity Network Management Release 4.0 for NT/Windows Definity Network Management CD-ROMsDefinity Proxy Agent Release Customer Pre-Installation Checklist 2Preparing to Install DNMUnderstanding pcAnywhere Security Understanding pcAnywhere Security 3Installing DNM Installation Checklist Adding Definity Proxy Agents onTechnical Verification Checklist Customer Acceptance Checklist Installing DNM Starting the Installation Installing the Java Runtime Environment Installing the Versant Odbms Click Install DB Directory ScreenInstalling the Java Versant Interface Java/Versant Custom Installation Screen Versant Install Requires Reboot ScreenChoose Destination Location Screen Installing the DNM ComponentEnter Information Screen Printer Command Select Program Folder ScreenSetup Complete Screen Question dialog boxAdding Definity Proxy Agents Add Definity Proxy Agents to be supported by DNMRemoving DNM Control Panel Add/Remove Programs4System Administration Start and Stop Commands System CommandsStart and Stop commands Type cd %DNM% System Health CommandsFrom the Windows Command Prompt Type dnmstatusBacking Up and Restoring the Database From the Windows Command Prompt Type cd %DNM% BackupComplete the procedure below to back up the database Type backupdef filenameRestore Type restoredef filenameSystem Configuration Files Administer the Alarm Notification Program Files/Avaya/DNM/scriptsDescription of Alarm Notification Options DNM notification optionsTelAlert notification options AudixRemedy ARS notification option Definityars Script System Administration 5Getting Started DNM Graphical Overview DNM Graphical overviewStarting the DNM Client Starting the Online Help5Index Index DNM-NT/Windows 2000 4.0 Installation and Getting Started DNM-NT/Windows 2000 4.0 Installation and Getting Started Index December
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