Avaya 4 manual Remedy ARS notification option

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DNM-NT/Windows 2000 4.0 Installation and Getting Started

4 System Administration

December 2001

Description of Alarm Notification Options

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Remedy ARS option

See also

The table below contains the description of the notification option in Remedy’s ARS product. The sample script only supports ticketing.

The Remedy ARS product supports additional forms of alerting.

Table 3 on page 12

Table 7. Remedy ARS notification option

Option

Description

Ticket

Creates a trouble ticket that contains the historical information for

 

the alarm, alert, or error received from the managed system.

 

 

 

 

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Contents Definity Network Management Release 4.0 for NT/Windows Contents Preparing to Install DNM Getting Started Introduction Resources and NoticesAvaya Resources Lucent Worldwide Services LWS Sales and Design Support Center SdscTechnical Services Center TSC References Avaya References on Vendor References onAvaya resource sites Avaya ReferencesHttp//aem-support.dr.avaya.com TSC Center Sdsc Main site requires a password Avaya resource sites Inside FirewallVendor References Vendor web sitesSun Microsystems, Inc System Security Notices Network SecurityToll Fraud Security 1Overview Product Description Primary features of DNM include A network of Definity systemsProduct Description New Features Network Configuration Scenarios Network configurationNetwork over IP configuration Supported Systems System Requirements Definity Network Management Release 4.0 for NT/Windows Definity Network Management CD-ROMsDefinity Proxy Agent Release Customer Pre-Installation Checklist 2Preparing to Install DNMUnderstanding pcAnywhere Security Understanding pcAnywhere Security 3Installing DNM Installation Checklist Adding Definity Proxy Agents onTechnical Verification Checklist Customer Acceptance Checklist Installing DNM Starting the Installation Installing the Java Runtime Environment Installing the Versant Odbms Click Install DB Directory ScreenInstalling the Java Versant Interface Java/Versant Custom Installation Screen Versant Install Requires Reboot ScreenInstalling the DNM Component Enter Information Screen Printer CommandChoose Destination Location Screen Select Program Folder ScreenSetup Complete Screen Question dialog boxAdding Definity Proxy Agents Add Definity Proxy Agents to be supported by DNMRemoving DNM Control Panel Add/Remove Programs4System Administration Start and Stop Commands System CommandsStart and Stop commands System Health Commands From the Windows Command PromptType cd %DNM% Type dnmstatusBacking Up and Restoring the Database Backup Complete the procedure below to back up the databaseFrom the Windows Command Prompt Type cd %DNM% Type backupdef filenameRestore Type restoredef filenameSystem Configuration Files Administer the Alarm Notification Program Files/Avaya/DNM/scriptsDescription of Alarm Notification Options DNM notification optionsTelAlert notification options AudixRemedy ARS notification option Definityars Script System Administration 5Getting Started DNM Graphical Overview DNM Graphical overviewStarting the DNM Client Starting the Online Help5Index Index DNM-NT/Windows 2000 4.0 Installation and Getting Started DNM-NT/Windows 2000 4.0 Installation and Getting Started Index December