Avaya 4 manual Technical Services Center TSC

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DNM-NT/Windows 2000 4.0 Installation and Getting Started

Resources and Notices	December 2001
Technical Services Center (TSC)	Page 7

Technical Services Center (TSC)

Time and materials charges

The Technical Services Center (TSC) provides support for DNM and DPA to client teams, field technicians, and customers.

The TSC works with the customer and the Avaya field technicians to perform the tasks below and to ensure that the products are properly installed and working:

•Platform Acceptance Test from the DPA computer

•Installation support for the DEFINITY Network Management products

•Technician Verification checklist

•Customer Acceptance checklist

The Technical Services Center (TSC) will bill customers for support on a time and materials basis if the following conditions exist:

•Customers do not have a current maintenance agreement

•Customers do not procure and install the required systems and software as defined in the Project Provisioning Package

•Customers request support that is outside the purchase agreement

The Technical Services Center (TSC) does not support hardware or software that customers purchase from third-party vendors.

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Contents Definity Network Management Release 4.0 for NT/Windows Contents Preparing to Install DNM Getting Started Introduction Resources and NoticesAvaya Resources Sales and Design Support Center Sdsc Lucent Worldwide Services LWSTechnical Services Center TSC Avaya References on Vendor References on ReferencesAvaya resource sites Avaya ReferencesHttp//aem-support.dr.avaya.com TSC Avaya resource sites Inside Firewall Center Sdsc Main site requires a passwordVendor web sites Vendor ReferencesSun Microsystems, Inc Network Security System Security NoticesToll Fraud Security 1Overview Product Description A network of Definity systems Primary features of DNM includeProduct Description New Features Network configuration Network Configuration ScenariosNetwork over IP configuration Supported Systems System Requirements Definity Network Management Release 4.0 for NT/Windows Definity Network Management CD-ROMsDefinity Proxy Agent Release Customer Pre-Installation Checklist 2Preparing to Install DNMUnderstanding pcAnywhere Security Understanding pcAnywhere Security 3Installing DNM Adding Definity Proxy Agents on Installation ChecklistTechnical Verification Checklist Customer Acceptance Checklist Installing DNM Starting the Installation Installing the Java Runtime Environment Click Install DB Directory Screen Installing the Versant OdbmsInstalling the Java Versant Interface Versant Install Requires Reboot Screen Java/Versant Custom Installation ScreenSelect Program Folder Screen Installing the DNM ComponentEnter Information Screen Printer Command Choose Destination Location ScreenQuestion dialog box Setup Complete ScreenAdd Definity Proxy Agents to be supported by DNM Adding Definity Proxy AgentsControl Panel Add/Remove Programs Removing DNM4System Administration Start and Stop Commands System CommandsStart and Stop commands Type dnmstatus System Health CommandsFrom the Windows Command Prompt Type cd %DNM%Backing Up and Restoring the Database Type backupdef filename BackupComplete the procedure below to back up the database From the Windows Command Prompt Type cd %DNM%Type restoredef filename RestoreSystem Configuration Files Program Files/Avaya/DNM/scripts Administer the Alarm NotificationDNM notification options Description of Alarm Notification OptionsAudix TelAlert notification optionsRemedy ARS notification option Definityars Script System Administration 5Getting Started DNM Graphical overview DNM Graphical OverviewStarting the Online Help Starting the DNM Client5Index Index DNM-NT/Windows 2000 4.0 Installation and Getting Started DNM-NT/Windows 2000 4.0 Installation and Getting Started Index December