Avocent 590-836-501D manual Appendix C Technical Support, To resolve an issue

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Appendices 71

Appendix C: Technical Support

Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your Avocent product. If an issue should develop, follow the steps below for the fastest possible service.

To resolve an issue:

1.Check the pertinent section of this manual to see if the issue can be resolved by following the procedures outlined.

2.Visit www.avocent.com/support and use one of the following resources:

Search the knowledge base or use the online service request. -or-

Select Technical Support Contacts to find the Avocent Technical Support location nearest you.

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Contents Longview IP KVM Extenders Japanese Approvals Sound Level Measure Safety and EMC Approvals and MarkingsUSA Notification Canadian Notification LongView IP KVM Extenders Power On Table of Contents Using Share Mode Using a USB device with Share Mode Introduction LongView IP KVM extender system featuresSecurity Flash upgradableSupport for keyboards, mice and mass storage devices Ethernet addressingInteroperability Transmitter featuresVideo User station features User station modes LongView IP KVM Extender System 1 Descriptions Number Safety PrecautionsProduct Overview LongView IP KVM Extenders Installer/User Guide Optional items Getting StartedMounting Option Installation OptionsTo connect the transmitter Point-to-point installationLongView IP KVM Extenders Installer/User Guide External Power Supply Description of Figure Number User Station Description of Figure NumberExternal Power DVI Ports Installation Networked installation Connecting powerTo connect power to the user station or transmitter To connect the user stationTo install the LongView IP KVM extender system on a network LongView IP KVM Extenders Installer/User Guide LED identification OverviewFront panel Rear panelDisplaying system information using the OSD Accessing the SystemOSD functions To display system informationUser Station Connected to Transmitter Configuring networking parameters using the OSDNetwork Config Menu Receiver Setting the OSD timeoutSerial Menu Accessing the serial menuTo change the OSD Timeout Items needed to access the serial menu Configuring Network SettingsTo access the serial menu Navigating the serial menuTransmitter Main Menu To configure network settings for the transmitterTransmitter Network Configuration Menu To configure network settings for the user stationReceiver Main Menu To access the Network Configuration Menu10 Network Configuration Menu 11 Receiver Network Configuration Menu To configure the network settings for the user stationTo detect the IP address of a connected transmitter Detecting a transmitter IP addressTo access the Receiver Security Configuration Menu AuthenticationAuthentication for the LongView IP KVM user station To reset your user station password To change the user station passwordAuthentication for the transmitter To access the Transmitter Security Configuration MenuFlash Upgrading your LongView IP KVM Extender System 14 Transmitter Security Configuration MenuTo Flash upgrade your transmitter using Http To Flash upgrade your transmitter using XmodemHttp//192.168.13.38080/TX.dld Restoring Factory Default Settings To reset the LongView IP KVM user station or transmitter Resetting the LongView IP KVM Extender SystemViewing System Information To view LongView IP KVM user station system information18 Appliance Information Menu To view transmitter system informationTo configure video input settings Configuring Video Input SettingsTo configure preferred monitor resolutions Preferred monitor resolutions Edid preferred timing22 Advanced Video Settings Menu Session retry settingsTo access the Session Retry Menu Configuring the OSD Hotkey SequenceTo change the retry settings To change the hotkey sequence that activates your OSDOSD Inactivity Time-out 25 Receiver Console Settings MenuTo change the OSD time-out period Audio Performance Settings28 Transmitter Audio Performance Menu To change the audio performance setting for the transmitterTo set up the display power saving mode feature Display power saving mode30 Display Power Saving Mode Menu LongView IP KVM Extenders Installer/User Guide Using a USB device with Share Mode Using Share ModeKeyboard and mouse control during Share Mode Audio and video qualityUsing Share Mode To enable Share Mode on the user station To enable Share Mode on the transmitterLongView IP KVM Extenders Installer/User Guide Simple Ascii Manager Interface Advanced OperationsSami Parameters and Descriptions Type Example To access the Sami MenuSimple Ascii Management Menu Example sessionLongView IP KVM Extenders Installer/User Guide Extension Ports Appendix a Technical SpecificationsUser Ports EncryptionSupported Hardware DimensionsEnvironmental Audio Performance Video PerformanceConsole Ports Appendices IP Port Usage Table A.3 LVIP-R User Station Product Specifications NetworkTable A.3 LVIP-R User Station Product Specifications Markings SafetyEMC Approvals Table A.4 LVIP-T Transmitter Product Specifications Network Safety EMC Approvals Password Appendix B Factory Default SettingsPrint Screen LVIP-T, LVIPHR-T and LVIPDH-T TransmittersLongView IP KVM Extenders Installer/User Guide Appendix C Technical Support To resolve an issueNo power status light on user station Appendix D TroubleshootingNo audio from speakers attached to user station Slow file transfer rate from or to the USB mass media device Transmitter disconnected from Dhcp server LongView IP KVM Extenders Installer/User Guide GNU General Public License License InformationLongView IP KVM Extenders Installer/User Guide License Information LongView IP KVM Extenders Installer/User Guide Page For Technical Support

590-836-501D specifications

The Avocent 590-836-501D is an advanced KVM (Keyboard, Video, Mouse) switch designed for efficient data center management and streamlined IT operations. This device is specifically engineered to facilitate the connection of multiple servers to a single workstation, thus allowing administrators to manage several systems seamlessly.

One of the main features of the Avocent 590-836-501D is its robust scalability. The KVM switch supports a wide variety of devices, making it suitable for installations in both small and large environments. With this solution, users can connect numerous servers, which enhances operational efficiency and reduces the physical space needed for multiple workstations.

The device is equipped with advanced video capabilities, supporting high-resolution video output. This means that users can work with crisp and clear visuals, an essential aspect when dealing with complex server environments where detail is key. The Avocent KVM switch also supports various video formats, ensuring compatibility with a diverse range of server graphics cards and display technologies.

Another notable technology integrated into the Avocent 590-836-501D is its remote access feature. This allows IT professionals to connect to their systems from virtually anywhere, empowering them to perform maintenance, monitor performance, or troubleshoot issues without needing to be on-site. This remote capability is particularly valuable for organizations looking to enhance uptime and reduce the need for manual intervention.

In terms of security, the Avocent 590-836-501D includes advanced authentication features. This helps to ensure that only authorized personnel can access the systems connected to the KVM switch, serving as a vital safeguard for sensitive data and critical infrastructure.

The KVM switch also provides easy management through its user-friendly interface. Administrators can quickly switch between connected devices, and the intuitive design ensures that even those who are not technologically inclined can navigate its features with ease.

Finally, the Avocent 590-836-501D is built with durability and longevity in mind. Its robust construction is designed to withstand the rigors of daily use in high-demand environments, minimizing downtime and maintenance costs over the product’s lifecycle.

In summary, the Avocent 590-836-501D stands out as a versatile and reliable KVM switch with features like scalability, remote access, high-resolution video support, and security measures that make it an essential tool for modern data center operations.
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