Avocent 590-836-501D manual Slow file transfer rate from or to the USB mass media device

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74LongView® IP KVM Extenders Installer/User Guide

Poor video quality on monitor attached to user station

•Reset video by pressing <F11>.

•Ensure that the video cable from the monitor is securely plugged in to the correct connector on the user station.

•Check the video quality using a different monitor.

No response from USB mass media device attached to the user station

•Ensure that the mass media device is connected directly to one of the USB connectors on the user station. If the mass media device is connected to the user station via a USB hub, it will not be possible to access it.

•Ensure that both of the USB connectors from the transmitter are securely connected to the cor- rect ports on the target computer.

•Verify that the mass media device is functioning correctly by attaching it to the USB port on another computer.

Slow file transfer rate from or to the USB mass media device

•Check if at least one of the transmitter USB cables is connected to a high speed USB port on the target computer. The transmitter will operate with Low Speed and Full Speed USB, but the file transfer rate will be slower.

Connection to target computer is lost

•Verify that the network cable is securely connected to the RJ-45 connector on the user station.

•Verify that the user station is linked to the network and that it is receiving data.

•Verify that the target computer is turned on.

•Ensure that both of the USB connectors from the transmitter are securely connected to the cor- rect connectors on the target computer.

•Verify that the transmitter is drawing sufficient power from the USB connections on the target computer and that it has booted correctly:

•If the green LED on the transmitter is on, the transmitter is drawing sufficient power.

•If the transmitter cannot draw sufficient power from the target computer, obtain an external power supply unit for the transmitter from Avocent.

NOTE: The LVIPHR-T and LVIPDH-T transmitters require an external power supply, which is shipped with those units. The LVIP-T and LVIPVG-T transmitters do not come with an external power supply, but you can obtain one from Avocent.

•The transmitter has an internal fan. Verify that the fan is functioning.

•Ping the transmitter from another on the network to ensure it is connected.

•Reset the transmitter.

•Reset the user station.

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Contents
Longview IP KVM Extenders Japanese Approvals Sound Level Measure Safety and EMC Approvals and MarkingsUSA Notification Canadian Notification LongView IP KVM Extenders Power On Table of Contents Using Share Mode Using a USB device with Share Mode LongView IP KVM extender system features IntroductionSecurity Flash upgradableEthernet addressing Support for keyboards, mice and mass storage devicesInteroperability Transmitter featuresVideo User station features User station modes Safety Precautions LongView IP KVM Extender System 1 Descriptions NumberProduct Overview LongView IP KVM Extenders Installer/User Guide Getting Started Optional itemsInstallation Options Mounting OptionPoint-to-point installation To connect the transmitterLongView IP KVM Extenders Installer/User Guide External Power Supply Description of Figure Number Description of Figure Number User StationExternal Power DVI Ports Installation Connecting power Networked installationTo connect power to the user station or transmitter To connect the user stationTo install the LongView IP KVM extender system on a network LongView IP KVM Extenders Installer/User Guide Overview LED identificationFront panel Rear panelAccessing the System Displaying system information using the OSDOSD functions To display system informationConfiguring networking parameters using the OSD User Station Connected to TransmitterSetting the OSD timeout Network Config Menu ReceiverSerial Menu Accessing the serial menuTo change the OSD Timeout Configuring Network Settings Items needed to access the serial menuTo access the serial menu Navigating the serial menuTo configure network settings for the transmitter Transmitter Main MenuTo configure network settings for the user station Transmitter Network Configuration MenuTo access the Network Configuration Menu Receiver Main Menu10 Network Configuration Menu To configure the network settings for the user station 11 Receiver Network Configuration MenuDetecting a transmitter IP address To detect the IP address of a connected transmitterTo access the Receiver Security Configuration Menu AuthenticationAuthentication for the LongView IP KVM user station To change the user station password To reset your user station passwordAuthentication for the transmitter To access the Transmitter Security Configuration Menu14 Transmitter Security Configuration Menu Flash Upgrading your LongView IP KVM Extender SystemTo Flash upgrade your transmitter using Xmodem To Flash upgrade your transmitter using HttpHttp//192.168.13.38080/TX.dld Restoring Factory Default Settings Resetting the LongView IP KVM Extender System To reset the LongView IP KVM user station or transmitterViewing System Information To view LongView IP KVM user station system informationTo view transmitter system information 18 Appliance Information MenuConfiguring Video Input Settings To configure video input settingsPreferred monitor resolutions Edid preferred timing To configure preferred monitor resolutionsSession retry settings 22 Advanced Video Settings MenuConfiguring the OSD Hotkey Sequence To access the Session Retry MenuTo change the retry settings To change the hotkey sequence that activates your OSD25 Receiver Console Settings Menu OSD Inactivity Time-outAudio Performance Settings To change the OSD time-out periodTo change the audio performance setting for the transmitter 28 Transmitter Audio Performance MenuDisplay power saving mode To set up the display power saving mode feature30 Display Power Saving Mode Menu LongView IP KVM Extenders Installer/User Guide Using Share Mode Using a USB device with Share ModeKeyboard and mouse control during Share Mode Audio and video qualityUsing Share Mode To enable Share Mode on the transmitter To enable Share Mode on the user stationLongView IP KVM Extenders Installer/User Guide Advanced Operations Simple Ascii Manager InterfaceTo access the Sami Menu Sami Parameters and Descriptions Type ExampleExample session Simple Ascii Management MenuLongView IP KVM Extenders Installer/User Guide Appendix a Technical Specifications Extension PortsUser Ports EncryptionSupported Hardware DimensionsEnvironmental Video Performance Audio PerformanceConsole Ports Appendices Table A.3 LVIP-R User Station Product Specifications Network IP Port UsageTable A.3 LVIP-R User Station Product Specifications Markings SafetyEMC Approvals Table A.4 LVIP-T Transmitter Product Specifications Network Safety EMC Approvals Appendix B Factory Default Settings PasswordPrint Screen LVIP-T, LVIPHR-T and LVIPDH-T Transmitters LongView IP KVM Extenders Installer/User Guide To resolve an issue Appendix C Technical SupportAppendix D Troubleshooting No power status light on user stationNo audio from speakers attached to user station Slow file transfer rate from or to the USB mass media device Transmitter disconnected from Dhcp server LongView IP KVM Extenders Installer/User Guide License Information GNU General Public LicenseLongView IP KVM Extenders Installer/User Guide License Information LongView IP KVM Extenders Installer/User Guide Page For Technical Support
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