Motorola BR700 manual Troubleshooting, Software Solutions

SECTION 4 TROUBLESHOOTING

!Ensure that your Ethernet adapter is enabled. Check the System Tray at the bottom right of your display to see an icon that looks

like a monitor. You can click on this to see the status of your Ethernet adapter. Also on your PC in Control Panel > Network and Dial-Up Connections, you can examine the state of your Ethernet adapter.

My broadband modem already uses a built-in router.

Because the two routers will cancel each other out, turning off the NAT function in the modem will enable access for your router. Refer to your modem’s documentation for further instructions.

Software Solutions

I would like to test to see if my Internet connection is alive.

For this, you will use the ping command to test the connection. Before attempting, ensure that Obtain an IP address automatically has been selected in the computer’s settings and that you have an IP address assigned. Refer to Section 2: Configuration > Configure Your Computers, for further details.

1Open a command prompt by clicking Start and Run.

!For Windows 98 and ME, in the Open field, type command and press Enter or OK.

!For Windows 2000 and XP, type cmd.

!Or, navigate using your Start button to Programs>Accessories>Command Prompt.

2In the Command window, type ipconfig.

! You should see an IP address for your network adapter:

Ethernet Adapter Local Area Connection:

Connection-specific DNS Suffix.: Example.example.example.com.

IP Address	: 192.168.20.2
Subnet Mask	: 255.255.255.0
Default Gateway	: 192.168.20.1

3In the Command window, type ping the Router’s IP address and press Enter. For example type: ping 192.168.20.2.

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